Bill Fallon | Page 47

Shift micro switch recall service Great service. In and out in an hour. Staff was courteous, kept me up to date on the progress, and car was cleaned in and out, even though I suggested Great service. In and out in an hour. Staff was courteous, kept me up to date on the progress, and car was cleaned in and out, even though I suggested they skip the cleaning due to inclement weather. More

by BMACDONALD724 Verified Customer Verified Customer

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Best place to go! The service is always the wonderful. The staff are helpful, friendly, knowledgeable and efficient. I have been going there for about 20 years and have The service is always the wonderful. The staff are helpful, friendly, knowledgeable and efficient. I have been going there for about 20 years and have always been treated with respect and kindness. Some of the service staff have been there so long it’s like visiting with friends when I have my car serviced. More

by Katherine Verified Customer Verified Customer

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I love Colonial I've been a loyal Colonial VW customer for years. Loved working with the "Bill's" in the service department. After living out of state for a year, I r I've been a loyal Colonial VW customer for years. Loved working with the "Bill's" in the service department. After living out of state for a year, I returned and purchased a new Jetta from Mike Lodowsky. He was very patient and thorough. I came to trust Mike and know he'll be available over the next few months as I get acquainted with my vehicle. Also looking forward to working with the Colonial service team for years to come. More

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Great deal at colonia Volkswagen I got my new car thanks to the great seller Tomas Revetria that find me a really good deal on my Honda civic 2012 so happy with my buy. I got my new car thanks to the great seller Tomas Revetria that find me a really good deal on my Honda civic 2012 so happy with my buy. More

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Great Experiance Mike made my first car buying experience easy and was very helpful. He made sure that I found the best vehicle for me and got me a great price. I woul Mike made my first car buying experience easy and was very helpful. He made sure that I found the best vehicle for me and got me a great price. I would highly recommend coming to this dealership and working with Mike. More

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When you said no to them, they broke your car!!! If there was 0 point, I will do that. Their auto service department did not even worth 1 point. They charged me 112 dollars diagnose fee even though t If there was 0 point, I will do that. Their auto service department did not even worth 1 point. They charged me 112 dollars diagnose fee even though they did not find any issue and they made up some ridiculous reason to get more money from me. When I said no to them, they broke my car!!! I send my 2012 Jetta there to check the electric circle issue early this week, because the front light turned on by itself during the night and it dried out the battery. First day I went there, I was told my car was fine. They checked the battery and everything was fine. They said I probably left the light open. Second day morning, the same situation happened and I send my car to the service again. This time, they told me that they spend two hours and could not find any issue there. They confirmed that my battery is fine again and they said they would charge me 112 dollars diagnose fee and they wanted to leave the car there over night and spend two more hours tomorrow. The third day morning, they called me said my battery failed the test. It would cause 250 to get a new one. Not mention that I have a relatively new car with original battery which could last at least five years. How come the battery is fine for the last two days and it failed at the last day when they need an excuse to send my away. I still paid the 112 dollars diagnose fee even though they found out nothing. When I got my car back, the driver side window could not be open or close automatically. When I turn off the engine, there used be a sound to remind you if you forgot to turn off the light. And this is not working too. I will never go their again and I definitely do not recommend anyone go there. More

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Pierre Saliba met my husband and I at the door. He was both friendly and down-to-earth, which we liked. He was not pushy at all. This was exactly who I would want to deal with when choosing a car. It is a both friendly and down-to-earth, which we liked. He was not pushy at all. This was exactly who I would want to deal with when choosing a car. It is a little stressful to be without a car, and to choose one, but after doing research and talking with Pierre, he made everything easy. He even sat in the car with me and showed me how to use the features. I felt comfortable and happy with my purchase, Thanks . More

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I just wanted to say that last week my car was running a little rough so I stopped by the dealership to see what was wrong with my car. Bill Fallon in service came out and took a look at my car and gave me little rough so I stopped by the dealership to see what was wrong with my car. Bill Fallon in service came out and took a look at my car and gave me his professional opinion . I left the car an within an hour I new exactly what was wrong and how much it was going to be. When I picked the car up Bill told my he checked to see if there any recalls on the car and there is not, service like that is why I come back thanks again Paul More

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I needed my headlight replaced and had already bought the bulb but didn't have the tools to fix it. I called Colonial VW and the woman on the phone was very nice and told me to bring it right in. I went on m bulb but didn't have the tools to fix it. I called Colonial VW and the woman on the phone was very nice and told me to bring it right in. I went on my lunch break, was there under an hour and didn't have to pay for it! I was expecting some type of labor cost even though I already had the bulb. But they didn't charge me and even washed my car for me. It was a great experience and the man, Bill, I worked with was super friendly. I will definitely be going back for service in the future. More

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I was shopping for a car. I stopped at colonial because it was closest to my home. I walked in and was greeted by Chris Tattrie. I explained what I was looking for, and mentioned the add I had seen for a it was closest to my home. I walked in and was greeted by Chris Tattrie. I explained what I was looking for, and mentioned the add I had seen for a lease car. He explained very simply explained that Colonial did not have that exact lease. As I got up to go, he asked if we could talk and we did. I realize that salesmen have parameters that they have to work within but they do have latitude. We talked, no pressure, and arrived at a car I liked and a situation that he could live with. As a good salesmen should do, he explained the next model up from the "Jetta S". Understanding that I had a budget figure in mind, and that I was not interested, he quickly came back to the original request. Chris showed me around the dealership, and introduced me to key people, that I might have need to be in contact with. We visited Service and then went to the finance office where I met Kathryn. Good people. As indicated in the above survey, all the "dots" i have placed in the correct spot. But "dots," do not reflect the feeling you get from people. I hope this goes beyond those dots. More

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