Bob Sanders | Page 3

Truly does not care about the customer but lining his own pocket. He has caused a few problems for us as customers with the sneaky push on extra things that should not have been pushed on an elderly person. pocket. He has caused a few problems for us as customers with the sneaky push on extra things that should not have been pushed on an elderly person. Shame More

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Was very impressed with the facility and especially impressed with Bob Sanders. Was also impressed with Austin Wells for his help on the internet. impressed with Bob Sanders. Was also impressed with Austin Wells for his help on the internet. More

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Bob Sanders super nice salesman. Very professional, courteous and so willing to help. Super happy with our Tundra. Love love love the truck courteous and so willing to help. Super happy with our Tundra. Love love love the truck More

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Bob took extra good care of us. Really appreciated his help. The dealership team was awesome. help. The dealership team was awesome. More

by DAVIDBRAILSFORD65 Verified Customer Verified Customer

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Super helpful and attentive. Decent pricing. Not crazy pushy… just friendly, wanting to give you what you want/need pushy… just friendly, wanting to give you what you want/need More

by MICHELLE86HARRIS Verified Customer Verified Customer

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Bob Sanders is great to work with. This is the third car I have bought from Bob. Bob really works hard to try to get me the best deal. I have bought from Bob. Bob really works hard to try to get me the best deal. More

by CONLYN84604 Verified Customer Verified Customer

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Excellent experience. Bob Sanders was low-key and not pushy at all. He explained the ins and outs of our new car and was very helpful. Everyone we dealt with was friendly and took the time to help us wit pushy at all. He explained the ins and outs of our new car and was very helpful. Everyone we dealt with was friendly and took the time to help us with all of the paperwork. Great people to do business with. More

by SYLVIAHBENSON Verified Customer Verified Customer

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Everything was smooth from start to finish. Bob Sanders took wonderful care of us and was quick to respond to our questions. We are very happy with the service we received and with our new Sienna Hybrid Mi took wonderful care of us and was quick to respond to our questions. We are very happy with the service we received and with our new Sienna Hybrid Minivan! More

by BSHIPLEY11 Verified Customer Verified Customer

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skrow ti eoph egakcCourteous, sales pressure low kinda, worked with me to buy the right car for me would recommend Bob Sanders to friends. Like warranty package hope it works. worked with me to buy the right car for me would recommend Bob Sanders to friends. Like warranty package hope it works. More

by MVLITTLE Verified Customer Verified Customer

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Unfortunately, I did not have a good experience with Brent Brown Toyota. I have nothing bad to say about the sales staff. I feel like they were friendly, genuine, and overall good people. My experienc Brent Brown Toyota. I have nothing bad to say about the sales staff. I feel like they were friendly, genuine, and overall good people. My experience with management was less favorable. It is true that I bought an “as is” car, and Brent Brown Toyota has the right to exercise the terms of the contract. Having said that, I had hoped the management would choose a win-win scenario rather than the one that they have chosen. My primary reason for purchasing the “as is” car was that it was advertised as having less than 98,000 miles on it. I thought I could over look some of its deficiencies, believing it had a good engine. While driving home, the ABS light came on. When I got home I begin to notice several other major issues. The next day I returned the dealership hoping that if I bought another used car from Brent Brown Toyota they would be willing to transfer the amount I paid for the car over to another car. I recognized that I would have to eat the doc fee and sales tax as well as a second doc fee, sales tax and additional to other fees associated with the second car. I was also willing to pay the full asking price on another car that was on the Brent Brown lot even though it was $1,500 over the highest blue book price I could find. The dealership would have been made whole and would lose nothing. I was disappointed that managements response through the sales staff was, “Well, now that you’ve told us there’s problems with the car, we can’t give you what you paid for it yesterday.” Wow. You can only imagine how it felt as I drove home for the second time and noticed the odometer was not working. The primary reason for me buying the car (low miles) is now in question. For all I know it could have an additional 10k, 50k, or 100k above what was advertised by Brent Brown. I have no idea how I will be able to sell this in vehicle in good conscience to another person. I have no idea how I can even trade it in based upon the mileage. Once again Brent Brown Toyota stood to gain from the proposal to transfer what was paid to another vehicle. I am puzzled as to why when the dealership would still come out in a favorable position they would choose to exercise the full weight of the contract. Having said, it is my fault for entering the contract and I will have to deal with the consequences. More

by C Koch Verified Customer Verified Customer

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