Bobby Watts

Mr. Carlos Hernández was very professional with his attitude towards the deal and knowledgeable about the 2025 VW Jetta Sport. Volkswagen of Ocala is highly recommended to anyone looking for a new or u attitude towards the deal and knowledgeable about the 2025 VW Jetta Sport. Volkswagen of Ocala is highly recommended to anyone looking for a new or used vehicle. Great staff to work with! Thanks to everyone involved in my deal. In addition I will like to mention the great service department being run by the service manager Danny Schlenker. More

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The service Carlos provided was wonderful. He understood our needs, and we were able to get the car we wanted. Thanks to the entire Ocala Volkswagen team! He understood our needs, and we were able to get the car we wanted. Thanks to the entire Ocala Volkswagen team! More

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Purchased my 2nd VW from Shawn, definitely my go-to. Makes everything so seamless and easy. Makes everything so seamless and easy. More

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Excellent service and professionalism from all of the employees involved with my lease. And specifically to Carlos Hernandez for making the best deal for me. I highly recommend VW of Ocala for your new o employees involved with my lease. And specifically to Carlos Hernandez for making the best deal for me. I highly recommend VW of Ocala for your new or used vehicle. Also the service department is highly recommended. Clean environment and great customer service. Thank you. More

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Everything was excellent! From the initial telephone contact to the reception there. Very friendly, clear and focused on understanding and making the proposal that best suited From the initial telephone contact to the reception there. Very friendly, clear and focused on understanding and making the proposal that best suited what we wanted! 100% recommended! More

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Super perfect job, really satisfying work . Five star is my opinion . Thanks to Andres 100% Five star is my opinion . Thanks to Andres 100% More

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Your service manager is awful. I had to speak to the GM Bob to get a refund on a door switch which was recommended by service advisor Calbe. Also I didn't realize the 3% char I had to speak to the GM Bob to get a refund on a door switch which was recommended by service advisor Calbe. Also I didn't realize the 3% charge for using credit card, VW refunded the charge minus the 47.02 service. I repaid the bill with debit but the service was not credited back and when I reached out to service manager Danny or Danny I was told I would have to drive back to the dealership to reproduce the initial card (30 miles. I brought the car in to get ride of the fault lights and almost $1600.00 later I left with the fault lights still on VERY OBNOXIOUS SERVICE MANAGER, NOT CUSTOMER FRIENDLY AT ALL. Not even sure the 900 dollar labor to replace the vacuum in less that 2 hours was worth that kind of money Very disappointed More

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Shawn was awesome and patient, as I was tentative of buying a new car. Everyone there was helpful and friendly. They worked out a plan that I was comfortable with and I appreciate the stress free experi buying a new car. Everyone there was helpful and friendly. They worked out a plan that I was comfortable with and I appreciate the stress free experience. More

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Dealership was extremely clean and well maintained. Staff members were friendly and greet you immediately. Service time was reasonable and done correctly. Staff members were friendly and greet you immediately. Service time was reasonable and done correctly. More

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This was the fifth car I bought from this dealership. The reason I keep coming back is because of the way their entire staff treats me. This time was no different. My sales associate Paul and his manager The reason I keep coming back is because of the way their entire staff treats me. This time was no different. My sales associate Paul and his manager Chris Hudson worked with me to get me the car I wanted at the price that was in my budget. Joe, the finance person was a pleasure to work with. He explained everything to me. Also, what makes you feel like family, other employees that know me always say hello. Terrific dealership. More

by stephendiamond Verified Customer Verified Customer

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