Brian Hastmann | Page 3

Thank you Simple easy and straightforward Came in to have my vehicle serviced and ended up trading up for a better deal on a newer model truck. Simple easy and straightforward Came in to have my vehicle serviced and ended up trading up for a better deal on a newer model truck. More

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Preston was a great guy, no pressure just the honest facts Preston gives the dealership an air of PATIENCE. HE DID NOT PRESSURE the sale, he was upfront. Even when i go back in for service he stops and holds c Preston gives the dealership an air of PATIENCE. HE DID NOT PRESSURE the sale, he was upfront. Even when i go back in for service he stops and holds conversation. The dealership itself in my opinion is good but Preston makes it that much better More

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Excellent service Brian was extremely attentive and explained every detail of the service. Overall he made the experience the best of any dealership I’ve ever been to! Brian was extremely attentive and explained every detail of the service. Overall he made the experience the best of any dealership I’ve ever been to! More

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My experience was wonderful! Brian provides great customer service, he always goes above and beyond for the service. He’s a great asset to this company and I will be returning in Brian provides great customer service, he always goes above and beyond for the service. He’s a great asset to this company and I will be returning in the future. More

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Always exceptional service I have been dealing with Brian for serveral years for both my vehicles. With every evaluation, Brian goes above and beyond to explain, in detail, wha I have been dealing with Brian for serveral years for both my vehicles. With every evaluation, Brian goes above and beyond to explain, in detail, what is needed to maintain/fix or what his mechanic foresees as a future concern. His knowledge and expertise in the field and with customer service is exemplary. More

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Phone hook up My last visit was help hooking up my phone. Brian is always helpful and courteous. I trust him for all my mechanical problems and would recommend h My last visit was help hooking up my phone. Brian is always helpful and courteous. I trust him for all my mechanical problems and would recommend him. More

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Great service and honesty!! Recently had my Chevy HHR serviced for a strange noise. I was greeted by Brian Hastmann, who made me feel right at ease that he would help figure out Recently had my Chevy HHR serviced for a strange noise. I was greeted by Brian Hastmann, who made me feel right at ease that he would help figure out what was going on. Brian was very professional and could tell right away that I was upset. He assured me that he would personally see to it that we would figure out the problem and fix it. Turned out to be a small claspy thing that needed tightening. I told him shockingly, “wow, you could have charged me for a new muffler and I wouldn’t have known the difference!” Brian said, “ma’am, I take pride in doing right by my customers and I want them to be able to trust me and the people here!” Well I was impressed by his professionalism and honesty. Not many auto repair places would have done that but Brian made sure I would trust bringing my vehicle there for repair no matter how big or small. I was in and out within an hour. Honestly and kindness go a long way with me and dealers need more service advisors like Brian! More

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Outstanding Service Advisor and Department Brian Hastmann has been my service advisor for more than 10 years. He is professional, friendly, easy going, and a great person all around. Brian expl Brian Hastmann has been my service advisor for more than 10 years. He is professional, friendly, easy going, and a great person all around. Brian explains my repairs to me so that I understand what is being done. Not mechanic talk. He is truthful and does not try to rip me off like other dealerships. He cares about his customers and their wellbeing. I trust what Brian says and this is why I keep returning to have my vehicle serviced at Koons Cheverlot WhiteMarsh. More

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Service with a smile Brian constantly goes above and beyond what he’s required to do. No matter what the issue is it gets taken care of. Wouldn’t think of taking my truck Brian constantly goes above and beyond what he’s required to do. No matter what the issue is it gets taken care of. Wouldn’t think of taking my truck anywhere else More

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Service department I have been working with Brian Hastman for years and I know I'm safe with him. He makes me feel comfortable and happy with my service. My wife and dau I have been working with Brian Hastman for years and I know I'm safe with him. He makes me feel comfortable and happy with my service. My wife and daughter come to Koons now because of Brian. Thanks More

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