Brianna Tozzo | Page 4
Sales & Leasing Consultant
Acura of Westchester
2155 Palmer Avenue
Larchmont, NY 10538
Brianna has been working at Acura of Westchester for over twelve years and was born and raised in New Rochelle. Before choosing a career in sales she worked in the Food and Beverage industry managing a restaurant in Larchmont. She graduated from Binghamton University with a degree in English and Rhetoric. She was awarded top 50 in the country 3 years in a row and hopes to keep this accolade.
Read moreDealership Experience
15 yrs, 11 mos
Industry Experience
15 yrs, 11 mos
521 Reviews
Write a Review521 Reviews of Brianna Tozzo
June 29, 2023
Brianna and George were great, everyone is so welcoming, friendly and helpful-my only dealership friendly and helpful-my only dealership More
Other Employees Tagged: Nicholas Ramunto, Thomas Maxfield, Nicole Kampf , George was great
June 27, 2023
Brianna made it all easy! We live in NYC and were able to do almost everything from home! Also thank you George for doing a great job teaching me about the car!! See you next We live in NYC and were able to do almost everything from home! Also thank you George for doing a great job teaching me about the car!! See you next time!! Nina & Garry Steinberg More
June 25, 2023
I have leased several cars from this dealership without an issue. However, my last experience after purchasing a car has been simply awful. Within a few days of bringing home my car, I noticed a noise an issue. However, my last experience after purchasing a car has been simply awful. Within a few days of bringing home my car, I noticed a noise and brought it into the dealership. The service person took it for a ride and said one shock was bad and it would be replaced. When I purchased the car, it had approximately 35,00 miles. My limited knowledge believes shocks should not have to be replaced under normal driving conditions until a minimum of 60,000 miles so I was surprised to learn that was the issue. I suggested perhaps the other shock should be replaced but was told it wasn't necessary. The car was pre-certified, and I thought the dealership must perform a complete inspection of the vehicle before turning it over. My conclusion, this was not done. I have been back three times after for other issues with the car, such as a wheel alignment and a constantly falling off spoiler on the driver's side of the car. However, my latest experience with the dealership was completely unacceptable. I called on Monday, May 15 and told them the car was making noise again and thought it could be the shocks. I also noted I was not comfortable driving it. The earliest I could get a loaner car was on Tuesday May 23, which I understood and, so I limited my driving. Well on Friday May 19 I was going around a curve on a side street and the car started to vibrate and, as a result, the passenger side of the car went up against the guard rail and caused extensive damage. I brought it to an auto body shop, and he said the approximate cost to repair the damages would be approximately $4900.00. When I brought the car in again, I told the service person I believe the shock was bad, and my conclusion was correct. I told her as a result of the bad shock my car hit a guard rail. I was then told the part was on a back order for two weeks and I needed to come pick up my car and bring it back when the part comes in. I once again expressed my concern about driving the car especially since the vibrating incident and she replied the mechanic said it was safe to drive. How can a mechanic say this when it's common knowledge it dangerous to drive with bad shocks. After an email to the service manager, I was able to keep the loaner. I also asked the owner of the dealership to reach out to me but, no surprise, never heard anything from him. This experience has left me feeling undervalued as a customer. I received an text from the service person to say my car was ready and they replaced both shocks. How can a car with under 50,000 miles need two new shocks. I sent an email to service manager several days ago and waiting to hear back asking Acura to complete the body work for the damage done because of the faulty shock and and other things or return the car for a refund on the balance I owe on my loan. This car has given me nothing but problems and has caused me much anxiety, More
June 25, 2023
I have leased several cars from this dealership without an issue. However, my last experience after purchasing a car has been simply awful. Within a few days of bringing home my car, I noticed a noise an issue. However, my last experience after purchasing a car has been simply awful. Within a few days of bringing home my car, I noticed a noise and brought it into the dealership. The service person took it for a ride and said one shock was bad and it would be replaced. When I purchased the car, it had approximately 35,00 miles. My limited knowledge believes shocks should not have to be replaced under normal driving conditions until a minimum of 60,000 miles so I was surprised to learn that was the issue. I suggested perhaps the other shock should be replaced but was told it wasn't necessary. The car was pre-certified, and I thought the dealership must perform a complete inspection of the vehicle before turning it over. My conclusion, this was not done. I have been back three times after for other issues with the car, such as a wheel alignment and a constantly falling off spoiler on the driver's side of the car. However, my latest experience with the dealership was completely unacceptable. I called on Monday, May 15 and told them the car was making noise again and thought it could be the shocks. I also noted I was not comfortable driving it. The earliest I could get a loaner car was on Tuesday May 23, which I understood and, so I limited my driving. Well on Friday May 19 I was going around a curve on a side street and the car started to vibrate and, as a result, the passenger side of the car went up against the guard rail and caused extensive damage. I brought it to an auto body shop, and he said the approximate cost to repair the damages would be approximately $4900.00. When I brought the car in again, I told the service person I believe the shock was bad, and my conclusion was correct. I told her as a result of the bad shock my car hit a guard rail. I was then told the part was on a back order for two weeks and I needed to come pick up my car and bring it back when the part comes in. I once again expressed my concern about driving the car especially since the vibrating incident and she replied the mechanic said it was safe to drive. How can a mechanic say this when it's common knowledge it dangerous to drive with bad shocks. After an email to the service manager, I was able to keep the loaner. I also asked the owner of the dealership to reach out to me but, no surprise, never heard anything from him. This experience has left me feeling undervalued as a customer. I received an text from the service person to say my car was ready and they replaced both shocks. How can a car with under 50,000 miles need two new shocks. I sent an email to service manager several days ago and waiting to hear back asking Acura to complete the body work for the damage done because of the faulty shock and and other things or return the car for a refund on the balance I owe on my loan. This car has given me nothing but problems and has caused me much anxiety, More
June 22, 2023
Great service. Accommodating and flexible. Worked within my budget. Explained in good detail the features of my car Accommodating and flexible. Worked within my budget. Explained in good detail the features of my car More
Other Employees Tagged: Michelle Lally
June 12, 2023
Briana is absolutely the best person I have ever dealt with in buying cars… honesty… direct…polite knows the business to help you inside and out to help you… follow up and her services to us AFTER we boug with in buying cars… honesty… direct…polite knows the business to help you inside and out to help you… follow up and her services to us AFTER we bought the cars was huge!.. The whole dealership is top notch. I Will come back here again and again…Great job… my family couldn’t be happier…thanks Bob More
Other Employees Tagged: Danny Giannotti, Diane Djonovic, System Admin, Dealer Rater Admin , John Pomponia
May 08, 2023
At Acura of Westchester you are treated like family and customer service is the main priority. customer service is the main priority. More
Other Employees Tagged: Kenny Hicks, Danny Giannotti, Johnny Lee, Michelle Lally, Thomas Maxfield, Nicole Kampf , Elizabeth White
May 03, 2023
Excellent service and amazing staff! Everyone is very kind and helpful and makes you feel so welcome. Brianna makes the process so easy and stress free! she is amazing to work with! Everyone is very kind and helpful and makes you feel so welcome. Brianna makes the process so easy and stress free! she is amazing to work with! More
April 27, 2023
Acura of Westchester is like buying a car from a family member! Brianna and Michele are fantastic! member! Brianna and Michele are fantastic! More
Other Employees Tagged: Danny Giannotti, Matt Belov, Michelle Lally