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Bruce Rosales

Overview Reviews (687) Inventory (268)

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Bruce Rosales

Bruce Rosales | Page 2

Assistant Service Manager

Glen Toyota

23-07 Maple Ave
Fair Lawn, NJ 07410

4.6

687 Reviews

4.6

687 Reviews

Write a Review

This rating includes all reviews, with more weight given to recent reviews.

Overview Reviews (687) Inventory (268)

Dealership Experience

8 yrs, 7 mos

Industry Experience

12 yrs, 11 mos

Languages Spoken

English

Spanish

687 Reviews of Bruce Rosales

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April 07, 2024

Dealership Rating

Employee Rating

She has a good customer experience. She was very calm and patient with me. I gave her 5 stars because of how she treated me so good She was very calm and patient with me. I gave her 5 stars because of how she treated me so good More

by adewolefadekemi

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: William Hughes, Freddy Padilla, Kelsey Cimillo, Eduardo Castillo, Nicholas Marin

Helpful 0

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March 30, 2024

Dealership Rating

Employee Rating

Great job and perfect attention to the customer. I really appreciate the service. Definitely recommend I really appreciate the service. Definitely recommend More

by tiffmatt0714

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: William Hughes, Freddy Padilla, Kelsey Cimillo, Eduardo Castillo, Nicholas Marin

Helpful 0

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Apr 10, 2024 -

Glen Toyota responded

Thanks so much for the positive feedback! Glen Toyota certainly appreciates your business! Rob D GM

March 25, 2024

Dealership Rating

Employee Rating

Regular procedure, good value, not pushy. Was in out and under 2 hours. I would go back. Was in out and under 2 hours. I would go back. More

by sparaciom

Verified Customer

Recommend Dealer

Yes

Helpful 0

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March 10, 2024

Dealership Rating

Employee Rating

Buen servicio y gentil. Rapidez, seguro, a tiempo. Competitividad en la calidad y la garantía. Rapidez, seguro, a tiempo. Competitividad en la calidad y la garantía. More

by SHAIRYJOSE

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Freddy Padilla, Eduardo Castillo

Helpful 0

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Apr 10, 2024 -

Glen Toyota responded

¡Gracias! Nos sentimos honrados por sus increíbles comentarios y apreciamos su negocio. Nuestro personal está presionando para proporcionar una experiencia positiva y segura para todos nuestros clientes durante estos tiempos difíciles. ¡Esperamos verlos en el futuro! ¡Mantenerse a salvo! Rob D GM

February 22, 2024

Dealership Rating

Employee Rating

Needs better signage to direct customer to drive thru area. I parked in front and wandered around inside since it was my first time there. Long story, but I made the appointment to also get a remote star area. I parked in front and wandered around inside since it was my first time there. Long story, but I made the appointment to also get a remote start installed and that never happened. Was promised a call back after manager had to "talk to Toyota". Never happened. More

by SLDCHCK

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

Report | Print

Feb 28, 2024 -

Glen Toyota responded

Glen Toyota appreciates your feedback and business! Thanks Rob D GM https://www.google.com/maps/uv?pb=!1s0x89c2fc9c7e7a05e3%3A0xb5ad27004227a41b!3m1!7e115!4s%2Fmaps%2Fplace%2Fglen%2Btoyota%2Bservice%2F%4040.9457636%2C-74.1296042%2C3a%2C75y%2C32.65h%2C90t%2Fdata%3D*213m4*211e1*213m2*211s-w5GoSEBDli203EH-WQErA*212e0*214m2*213m1*211s0x89c2fc9c7e7a05e3%3A0xb5ad27004227a41b%3Fsa%3DX%26ved%3D2ahUKEwjJ3pi64M6EAxXFEVkFHY_4C9sQpx96BAgPEAA!5sglen%20toyota%20service%20-%20Google%20Search!15sCgIgAQ&imagekey=!1e2!2s-w5GoSEBDli203EH-WQErA&hl=en#

February 01, 2024

Dealership Rating

Employee Rating

I always do my service here and Bruce is amazing. Thats why I keep coming back Thats why I keep coming back More

by KAREN83

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: William Hughes, Freddy Padilla, Kelsey Cimillo, Eduardo Castillo, Nicholas Marin

Helpful 0

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Feb 19, 2024 -

Glen Toyota responded

Thank you so much for the great feedback. We look forward to seeing you in the future for all your Service and vehicle needs! Rob D GM

January 19, 2024

Dealership Rating

Employee Rating

Always appreciate the service department and the ease of use and scheduling. I highly recommend. use and scheduling. I highly recommend. More

by aad

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: William Hughes, Freddy Padilla, Kelsey Cimillo, Eduardo Castillo

Helpful 0

Report | Print

Jan 20, 2024 -

Glen Toyota responded

Thank you so much for the great feedback. We look forward to seeing you in the future! Rob D GM

January 14, 2024

Dealership Rating

Employee Rating

Fine It was fine. Expectable Nothing great. It was Except able. Nothing more to say. Expectable Nothing great. It was Except able. Nothing more to say. More

by jamesduggan15

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Bruce Rosales

Helpful 0

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Jan 20, 2024 -

Glen Toyota responded

Glen Toyota appreciates your feedback and business! Thanks Rob D GM

January 07, 2024

Dealership Rating

Employee Rating

Easy to book appointment online. Friendly customer service. Nice lounge area. Thorough check of car. Friendly customer service. Nice lounge area. Thorough check of car. More

by kristin.colella

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Bruce Rosales

Helpful 0

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Jan 20, 2024 -

Glen Toyota responded

Glen Toyota appreciates your feedback and business! Thanks Rob D GM

January 05, 2024

Dealership Rating

Employee Rating

2 hour 30 minutes for oil change. That’s ridiculous. You need more mechanics at the shop That’s ridiculous. You need more mechanics at the shop More

by FDEZROBIN

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Helpful 0

Report | Print

Jan 20, 2024 -

Glen Toyota responded

Hi I am unable pull your information based on the username here. Please contact Jay Forkins jforkins@glentoyota.com so we can discuss the situation. Thanks Rob D GM

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