Carmelo Adorno | Page 4
Finance & Leasing Manager
Toyota of Rockwall
1250 E Interstate 30
Rockwall, TX 75087
61 Reviews
Write a Review61 Reviews of Carmelo Adorno
December 02, 2023
I have had an amazing experience with Toyota Of Rockwall. It is always a warm caring environment. The sales and service team really care about getting you the best deals and making sure that you are happy. T It is always a warm caring environment. The sales and service team really care about getting you the best deals and making sure that you are happy. They go above and beyond every time. This is my second vehicle through Toyota of Rockwall. More
Other Employees Tagged: Dontrell Saucier, Mick Schott, Kasey Boysaw , Joey Desrosiers, Maria in the sales team was fantastic.
November 28, 2023
I had earlier posted my disappointment of Toyota of Rockwall. I would like to take the time to say they were very professional and took care of my issues. They reached out to me and we worked out all o Rockwall. I would like to take the time to say they were very professional and took care of my issues. They reached out to me and we worked out all of the issues that were at hand. I would gladly send all my family and friends there to purchase their next car and I myself will be going back there for my families next car. Thanks to all that help at the dealership I really appreciate you. More
Other Employees Tagged: Oscar Boyd, Corey Thomas, Jimmy
November 22, 2023
Everybody is amazing there. Great place to shop. I got my Toyota for Toyota of Rockwall ! Great place to shop. I got my Toyota for Toyota of Rockwall ! More
Other Employees Tagged: Ken Martin, Glenn Coy, Jeff Land, Nehemias Lopez, Quin Flowers , Oscar Boyd, Brae Dunn, Amanda Folker, Corey Thomas
November 08, 2023
When I noticed something was wrong with our car tire I was so worried it would cost us a fortune. Mick took great care of us and was so honest about what was needed for the vehicles safety vs what just co was so worried it would cost us a fortune. Mick took great care of us and was so honest about what was needed for the vehicles safety vs what just cosmetic and optional. I went in expecting it to have a cracked wheel, bent rim, and need a new tire. However they looked at everything and all I needed was a tire, everything balanced well otherwise. They were flexible with when I could schedule bringing it in and made the whole process a breeze. I used the shuttle service to go to the craft store up the road while my vehicle was worked on and everything worked out great and went very smoothly. Thank you to the best service department in the 75087 / 75032 area! More
Other Employees Tagged: Mick Schott, Ken Martin, Becca Scott, Kasey Boysaw , Oscar Boyd, James Brown, Joey Desrosiers, Corey Thomas, Jasmine Jackson-Conley
November 01, 2023
Very profeesional service. Excellent timing.Great customer service.Will continue to be a customer.yes. Excellent timing.Great customer service.Will continue to be a customer.yes. More
Other Employees Tagged: Lonnie Wade, Isai Nieto, Becca Scott, Nehemias Lopez, Cesar Martinez, Vanessa Quinones , Josef Casares, Karissa Gutierrez
September 17, 2023
No service, just a means to rip customers off with outrageous fees and purchase propaganda outrageous fees and purchase propaganda More
Other Employees Tagged: Lonnie Wade, Glenn Coy, Kasey Boysaw , Oscar Boyd, James Brown, Josef Casares, Brae Dunn
September 06, 2023
Beware of this dealership's bait and switch scam tactics. Their online advertised prices are deceiving. I went through the trouble of making an appointment to see one of their used cars that I saw them adver Their online advertised prices are deceiving. I went through the trouble of making an appointment to see one of their used cars that I saw them advertising online. Their online price was advertised on multiple websites as $20,523 + TTL. I set an appointment and make the trip to their dealership and thoroughly inspect the car. I see that the price shown on the windshield is $28,000 + TTL. When I questioned the salesperson Maria about this she says “after our dealer installed packages and market adjustment the price is actually over $30,000. I informed her that this was false advertisement. Maria really tried to get me to come inside to see if her manager could “give me a little bit of a discount”. I declined and Maria looked shocked when I just walked away. Two days later their Internet Director Carmelo Adorno followed up with me. I explained to him my displeasure with their bait and switch tactics. He then tried hard to sell me the vehicle at a price much closer to what was being advertised online. After I declined and informed him I’d never step foot in their dealership again he began very rudely talking over me. I asked him why he was talking over me and he said “because you said you wouldn’t come back to our dealership so this conversation is over”. I said yes, you’ve lost my business however I’m trying to give you customer feedback to use moving forward… and then he just hung the phone up. After that phone call we then went and purchased a vehicle from their competitor across the street. More
August 09, 2023
Very helpful staff. I felt appreciated & comfortable buying my first Toyota. I’m looking forward to working with this team. I felt appreciated & comfortable buying my first Toyota. I’m looking forward to working with this team. More
Other Employees Tagged: Russell Morgan
April 27, 2023
I have never dealt with a dealership like this one. If you couldn’t accept my offer simply tell me and I will buy elsewhere. Totally unprofessional and unresponsive. Just be honest and upfront. I email If you couldn’t accept my offer simply tell me and I will buy elsewhere. Totally unprofessional and unresponsive. Just be honest and upfront. I emailed management from the GM on down trying to get an answer and never got a response. More
Other Employees Tagged: Josef Casares, Sam Delavega, Terry Pierson Jr.