Carmelo Adorno
Carmelo Adorno at Toyota of Rockwall
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Carmelo Adorno | Page 4

Finance & Leasing Manager

Toyota of Rockwall

1250 E Interstate 30
Rockwall, TX 75087

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4.2
61 Reviews
4.2

61 Reviews

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61 Reviews of Carmelo Adorno

December 02, 2023

Dealership Rating
Employee Rating

I have had an amazing experience with Toyota Of Rockwall. It is always a warm caring environment. The sales and service team really care about getting you the best deals and making sure that you are happy. T More

by taquillajohnson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dontrell Saucier, Mick Schott, Kasey Boysaw , Joey Desrosiers, Maria in the sales team was fantastic.

Dec 03, 2023

Toyota of Rockwall responded

Thank you for choosing Toyota of Rockwall. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 28, 2023

Dealership Rating
Employee Rating

I had earlier posted my disappointment of Toyota of Rockwall. I would like to take the time to say they were very professional and took care of my issues. They reached out to me and we worked out all o More

by karlc143
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Oscar Boyd, Corey Thomas, Jimmy

Nov 29, 2023

Toyota of Rockwall responded

Karl, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

November 22, 2023

Dealership Rating
Employee Rating

Everybody is amazing there. Great place to shop. I got my Toyota for Toyota of Rockwall ! More

by fixitnemo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ken Martin, Glenn Coy, Jeff Land, Nehemias Lopez, Quin Flowers , Oscar Boyd, Brae Dunn, Amanda Folker, Corey Thomas

Nov 23, 2023

Toyota of Rockwall responded

Thanks for your feedback on your recent visit to Toyota of Rockwall. It's great to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!

November 08, 2023

Dealership Rating
Employee Rating

When I noticed something was wrong with our car tire I was so worried it would cost us a fortune. Mick took great care of us and was so honest about what was needed for the vehicles safety vs what just co More

by Marissafulton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Ken Martin, Becca Scott, Kasey Boysaw , Oscar Boyd, James Brown, Joey Desrosiers, Corey Thomas, Jasmine Jackson-Conley

Nov 08, 2023

Toyota of Rockwall responded

Thank you for taking the time to share your feedback with us, Marissa. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 01, 2023

Dealership Rating
Employee Rating

Very profeesional service. Excellent timing.Great customer service.Will continue to be a customer.yes. More

by rmoreno0615
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 02, 2023

Toyota of Rockwall responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

September 17, 2023

Dealership Rating
Employee Rating

No service, just a means to rip customers off with outrageous fees and purchase propaganda More

by jonesntx1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Lonnie Wade, Glenn Coy, Kasey Boysaw , Oscar Boyd, James Brown, Josef Casares, Brae Dunn

Sep 21, 2023

Toyota of Rockwall responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

Sep 21, 2023

jonesntx1 responded

I find it interesting you did not acknowledge the outline of instances reflecting poor service experiences. The email was returned.

September 06, 2023

Dealership Rating
Employee Rating

Beware of this dealership's bait and switch scam tactics. Their online advertised prices are deceiving. I went through the trouble of making an appointment to see one of their used cars that I saw them adver More

by Jermo82
Sales Price Transparency
Recommend Dealer
No
Sep 09, 2023

Toyota of Rockwall responded

Thank you for your review. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

August 09, 2023

Dealership Rating
Employee Rating

Very helpful staff. I felt appreciated & comfortable buying my first Toyota. I’m looking forward to working with this team. More

by Rootph65
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Russell Morgan

Aug 10, 2023

Toyota of Rockwall responded

Thank you for sharing your experience with us! We're happy to hear it went well. We truly appreciate your feedback!

June 24, 2023

Dealership Rating
Employee Rating

Great experience and easy to work with. Davila was fantastic and made the deal easy More

by rglandon
Sales Price Transparency
Recommend Dealer
Yes
Jun 25, 2023

Toyota of Rockwall responded

Thanks for sharing your thoughts about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

April 27, 2023

Dealership Rating
Employee Rating

I have never dealt with a dealership like this one. If you couldn’t accept my offer simply tell me and I will buy elsewhere. Totally unprofessional and unresponsive. Just be honest and upfront. I email More

by MJ
Sales Price Transparency
Purchase Time
Recommend Dealer
No

Other Employees Tagged: Josef Casares, Sam Delavega, Terry Pierson Jr.

Apr 30, 2023

Toyota of Rockwall responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

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