Carmelo Adorno | Page 3

Hospitable and clean. Sam towell and Aubrey Price make a great team. I felt taken care of Sam towell and Aubrey Price make a great team. I felt taken care of More

by Darrell.Grace65 Verified Customer Verified Customer

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Great dealership and finance department they did a wonderful job getting me in and out and I look forward to doing business with them again in the near future wonderful job getting me in and out and I look forward to doing business with them again in the near future More

by roman.smith78 Verified Customer Verified Customer

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I have had an amazing experience with Toyota Of Rockwall. It is always a warm caring environment. The sales and service team really care about getting you the best deals and making sure that you are happy. T It is always a warm caring environment. The sales and service team really care about getting you the best deals and making sure that you are happy. They go above and beyond every time. This is my second vehicle through Toyota of Rockwall. More

by taquillajohnson Verified Customer Verified Customer

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I had earlier posted my disappointment of Toyota of Rockwall. I would like to take the time to say they were very professional and took care of my issues. They reached out to me and we worked out all o Rockwall. I would like to take the time to say they were very professional and took care of my issues. They reached out to me and we worked out all of the issues that were at hand. I would gladly send all my family and friends there to purchase their next car and I myself will be going back there for my families next car. Thanks to all that help at the dealership I really appreciate you. More

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Everybody is amazing there. Great place to shop. I got my Toyota for Toyota of Rockwall ! Great place to shop. I got my Toyota for Toyota of Rockwall ! More

by fixitnemo Verified Customer Verified Customer

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When I noticed something was wrong with our car tire I was so worried it would cost us a fortune. Mick took great care of us and was so honest about what was needed for the vehicles safety vs what just co was so worried it would cost us a fortune. Mick took great care of us and was so honest about what was needed for the vehicles safety vs what just cosmetic and optional. I went in expecting it to have a cracked wheel, bent rim, and need a new tire. However they looked at everything and all I needed was a tire, everything balanced well otherwise. They were flexible with when I could schedule bringing it in and made the whole process a breeze. I used the shuttle service to go to the craft store up the road while my vehicle was worked on and everything worked out great and went very smoothly. Thank you to the best service department in the 75087 / 75032 area! More

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Very profeesional service. Excellent timing.Great customer service.Will continue to be a customer.yes. Excellent timing.Great customer service.Will continue to be a customer.yes. More

by rmoreno0615 Verified Customer Verified Customer

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No service, just a means to rip customers off with outrageous fees and purchase propaganda outrageous fees and purchase propaganda More

by jonesntx1 Verified Customer Verified Customer

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Beware of this dealership's bait and switch scam tactics. Their online advertised prices are deceiving. I went through the trouble of making an appointment to see one of their used cars that I saw them adver Their online advertised prices are deceiving. I went through the trouble of making an appointment to see one of their used cars that I saw them advertising online. Their online price was advertised on multiple websites as $20,523 + TTL. I set an appointment and make the trip to their dealership and thoroughly inspect the car. I see that the price shown on the windshield is $28,000 + TTL. When I questioned the salesperson Maria about this she says “after our dealer installed packages and market adjustment the price is actually over $30,000. I informed her that this was false advertisement. Maria really tried to get me to come inside to see if her manager could “give me a little bit of a discount”. I declined and Maria looked shocked when I just walked away. Two days later their Internet Director Carmelo Adorno followed up with me. I explained to him my displeasure with their bait and switch tactics. He then tried hard to sell me the vehicle at a price much closer to what was being advertised online. After I declined and informed him I’d never step foot in their dealership again he began very rudely talking over me. I asked him why he was talking over me and he said “because you said you wouldn’t come back to our dealership so this conversation is over”. I said yes, you’ve lost my business however I’m trying to give you customer feedback to use moving forward… and then he just hung the phone up. After that phone call we then went and purchased a vehicle from their competitor across the street. More

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Very helpful staff. I felt appreciated & comfortable buying my first Toyota. I’m looking forward to working with this team. I felt appreciated & comfortable buying my first Toyota. I’m looking forward to working with this team. More

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