Chandra Rosales | Page 2

The Best Dealership I've ever experienced! ! Great Service, Knowledgeable and Courteous Employees!! Love their Waiting areas, Great Coffee and Treats Too!! And Above All, GM Jimmy is Truly Outs ! Great Service, Knowledgeable and Courteous Employees!! Love their Waiting areas, Great Coffee and Treats Too!! And Above All, GM Jimmy is Truly Outstanding and a People Person!! PS: My Acura TLX Loves Niello Acura Too!! "Five *****!!" Thanks, Mel More

by melkino Verified Customer Verified Customer

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Great kind service from Gary. Very pleased Acura repaired the paint off warranty. Niello is a good customer oriented car dealership. Very pleased Acura repaired the paint off warranty. Niello is a good customer oriented car dealership. More

by GESPIRIT Verified Customer Verified Customer

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They have always been transparent and willing to help. I never feel taken advantage of. This is rare when dealing with auto dealerships. I never feel taken advantage of. This is rare when dealing with auto dealerships. More

by ARTHURCLAYTON Verified Customer Verified Customer

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Friendly, honest and trustworthy. I would recommend not only the service, but purchasing a car here is also a great experience I would recommend not only the service, but purchasing a car here is also a great experience More

by JACCURA Verified Customer Verified Customer

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Acura used to be a great place to take my car for service. All new staff, and the customer service crashed and burned since my last visit approximately one year ago. Things sure were different not service. All new staff, and the customer service crashed and burned since my last visit approximately one year ago. Things sure were different not that long ago. I will mention the two people left that I've worked with in the past that were really great to work with and always communicated well. Chandra Rosales and Gary Smedstad. I understand that it gets hectic there, and although I did initially authorize the work on the vehicle, I never received the call back that I requested before the work was started on the car. I only received a call once the work was done and the prior request wasn't even acknowledged (even if to say sorry we didn'tget back to you before the work on the vehicle was performed). I was always able to obtain a loaner vehicle in the past regardless of the service that was being performed on the vehicle, but was told that due to the service that was being performed I would not be eligible to get a loaner vehicle. Also, I was told my car would be washed and it wasn't. I understand that the wash is a courtesy but I was told it would happen and it was returned unwashed. Overall, the most disappointing experience I've ever had with service at this location. More

by ldonaldsoncd Verified Customer Verified Customer

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Location is easy to locate. Friendly staff. Clean area. they explain services well. Vert friendly Friendly staff. Clean area. they explain services well. Vert friendly More

by OP_AY Verified Customer Verified Customer

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Niello Acura has always been my first choice to take care of my MDX! Chandra was my service advisor for many years and was outstanding. After her recent promotion, Josh stepped in as my advisor. He is doing of my MDX! Chandra was my service advisor for many years and was outstanding. After her recent promotion, Josh stepped in as my advisor. He is doing every bit as good and I look forward to working with him going forward! More

by bryantr67 Verified Customer Verified Customer

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This dealership provides outstanding service! Highly recommend getting service and your parts need from here! Best in town when it comes to acura. Highly recommend getting service and your parts need from here! Best in town when it comes to acura. More

by mikexike Verified Customer Verified Customer

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The service staff that checks us in are always very curious and friendly. We were greeted immediately. curious and friendly. We were greeted immediately. More

by TJ2U4HOME Verified Customer Verified Customer

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We are 100% Acura family since mid 1990's including our purchase of both and Acura Integra, and new Legend. currently we are blessed with an MDX Lease to support our woman owned (wife's) small business ent purchase of both and Acura Integra, and new Legend. currently we are blessed with an MDX Lease to support our woman owned (wife's) small business enterprise company. We are a Subchapter S - small business PE CAP inc. We travel a lot. This is our third lease with Acura of Roseville. We always are amazed at the perfection, quality, professional, and personal care provided to us by your sales, service, finance, and the whole business package. Congratulations! To us - you are part of our family. We love every one of you. Keep on keeping on. Stay number one! More

by ORRY.NOTTINGHAM Verified Customer Verified Customer

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