Spencer Penrose
Spencer Penrose at Niello Acura
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Spencer Penrose

service advisor

Niello Acura

150 Automall Dr
Roseville, CA 95661

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4.9
49 Reviews

Dealership Experience

7 yrs

Industry Experience

7 yrs

4.9

49 Reviews

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49 Reviews of Spencer Penrose

July 12, 2023

Dealership Rating
Employee Rating

They figured out the problem and fixed it ! Alway nice customer service , thank you again for all your help More

by TRACYKIRKLAND
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Terry helped get the job done !

July 07, 2023

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This dealership and everyone who works there are excellent, friendly and great at what they do. More

by SEVENPM117
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Josh Gustafson

July 07, 2023

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The service was great service and I was very satisfied. Kept me updated about progress. More

by sujoy
Service Price Transparency
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Recommend Dealer
Yes

July 07, 2023

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Always great service! Been working with Spencer Penrose lately and he's been just wonderful. More

by LMSLINKARD
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Recommend Dealer
Yes
Jul 12, 2023

Niello Acura responded

Thank you so much for the kind words! We're so happy that you trust us to help you care for your vehicle and that you've enjoyed working with Spender. We look forward to your next visit!

July 06, 2023

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Great service! Mike was very helpful and well as the service dept. Always great customer service. More

by BETTY8
Service Price Transparency
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Recommend Dealer
Yes
Jul 12, 2023

Niello Acura responded

Thank you for the great review, Betty! We're thrilled to hear that Mike and the team made your visit a great one. We hope to see you again next time!

July 06, 2023

Dealership Rating
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The dealer is prompt in dealing with customers in need of service for their vehicles. More

by ADELMAR923
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Recommend Dealer
Yes
Jul 12, 2023

Niello Acura responded

Thank you for the lovely review! We're so happy to hear you enjoyed your recent service visit at Niello Acura.

July 04, 2023

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Getting an appointment over the phone was hard I left 2 messages with no return call. I had to drive to dealership to be put on schedule. But the service was excellent when I arrived from beggining to end. More

by tmosqueda
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Recommend Dealer
Yes

Other Employees Tagged: Michael Lyman, Josh Gustafson

July 03, 2023

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Employee Rating

The dealership always provides excellent customer service. The service area waiting room is very nice and comfortable. The new Video recordings of the services that are actually being done is a nice More

by TANNAMERIE
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Recommend Dealer
Yes

July 03, 2023

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Spencer was great with taking care of everything I needed in my car. He made me feel very comfortable and explained everything so well. I spent a lot of money on the repairs which would have given me so much More

by tmacugay530
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Recommend Dealer
Yes

Other Employees Tagged: Brian Evans

Jul 07, 2023

Niello Acura responded

Spencer is truly an all-star on our team here in Roseville and we're glad to know that he took such great care of you and your car during your recent service visit. We will make sure to pass your kind words along to Spencer and look forward to working with you again in the future!

July 02, 2023

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Employee Rating

Clean, fast and great customer service from Spencer. In and out for b1 in 90 minutes More

by jaye4
Service Price Transparency
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Recommend Dealer
Yes
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