Corey Thomas | Page 3

Customer service was not great. Everyone past the issue on to the next person. Not good Everyone past the issue on to the next person. Not good More

by retagossett2005 Verified Customer Verified Customer

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I had a great experience at Toyota of Rockwall. Found the exact car I wanted in tip-top shape at a fair price with excellent customer service and attention-to-detail. I highly recommend this dealer Found the exact car I wanted in tip-top shape at a fair price with excellent customer service and attention-to-detail. I highly recommend this dealership. More

by atoddchurch Verified Customer Verified Customer

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Wish, that finance would would speed up process we were at Toyota for 5 hours before it was all done . We wanted to leave and forget about buying a car . Everything else Seam to be ok . at Toyota for 5 hours before it was all done . We wanted to leave and forget about buying a car . Everything else Seam to be ok . More

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Good prompt customers service. Friendly staff. Vehicle was ready to go. Sales staff to manager were open and attentive Friendly staff. Vehicle was ready to go. Sales staff to manager were open and attentive More

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The vehicle that I wanted Vanessa and Corey were able to locate, which was out of state. The one small missing part issue was resolved. locate, which was out of state. The one small missing part issue was resolved. More

by neal.kuznar Verified Customer Verified Customer

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TOYOTA OF ROCKWALL GREEN PACKAGE SCAM After three weeks of calling and emailing Toyota of Rockwall, starting on March 8th, about my issue regarding their Green Package scam on a recently purchased ca weeks of calling and emailing Toyota of Rockwall, starting on March 8th, about my issue regarding their Green Package scam on a recently purchased car and asking for their help, but getting a severe lack of basic customer service, I posted the below as a review. In less than 24 hrs, on March 29th, I was called by the sales manager, Corey Thomas, who said my review was really harsh and that if I took it down, I would have his word that he would remedy my wheels and PDR issue. Here we are, almost 6 weeks after he made a verbal commitment to make the situation right, and he has ignored my emails and phone calls asking him when he was going to follow though on his word. Be warned when working with this shady stealership! My original review… TOYOTA OF ROCKWALL GREEN PACKAGE SCAM When I was looking at vehicles, I was told that all cars came with a Green Package that included many items like wheel replacement or repair, paintless dent repair, tint repair, oil changes, etc. You can find this on all the window stickers on the lot. I was told that in no way could this package be removed from the sale as all cars had it and what a benefit it was to have these items. In February I reached out about the PDR and was told I don't have that listed on my car. I was told to call the guy who did the finance portion, as it must have been missed, and he said I did not have it so I asked him to speak with my salesman, who has stated even after the purchase that all of these items are included with all cars sold and the Green Package cannot be removed as it was on the sticker on the window. In March I hit a pothole, which bent my wheels, so I scheduled a time to come in to have it repaired or replaced, per the Green Package I was promised. I was called back two days later and told the wheels are not covered and to come get my car, yet the salesman texted me a picture of the items that were included with the Green Package and it states, "2 year replacement of damaged tire/wheel." I have reached out to Toyota of Rockwall with four emails to the Director of Finance and the Director of Used Cars over a 3 week period with no resolution or communication directly from these men. I even offered to come to them to discuss but nothing. Hoping this will help alert others of the scams they are pulling when you try to get service for the extras they tell you come with your purchase. Note: The oil changes are valid and I have been able to get those for free that was included with the Green Package. My salesman was wonderful during the sale and has also been behind me 100% with what was included but unfortunately, he cannot control what finance did after he passed me off to them. The man who did the financing called once after more than two weeks of me emailing everyone involved but I was not available. The day after I called him back and left a message and again two days after that, since he didn’t call back, but his voicemail was full so I sent an email to everyone again but still silence. More

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Everyone I encountered at this location was really personable. I don’t think I’ve ever experienced such a pressure free dealership experience. My salesperson, Josef was fantastic. He was knowledgeable personable. I don’t think I’ve ever experienced such a pressure free dealership experience. My salesperson, Josef was fantastic. He was knowledgeable, friendly, and make the car buying experience a pleasure. Scott in finance was also instrumental in making the experience a good one. More

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Aaron and Oscar were great to work with. My Toyota Certified Used Vehicle came with 1 key/fob, no floor mats, no jack, no owners manual and I had to fix brakes. This is our 8th Toyota the l My Toyota Certified Used Vehicle came with 1 key/fob, no floor mats, no jack, no owners manual and I had to fix brakes. This is our 8th Toyota the last 4 from Toyota Rockwall. I didn't get 2 years of free maintenance as in the past. I will not be back and will move our Highlander and Avalon maintenance to another dealership. Thanks for nothing Corey. More

by jeffjo1 Verified Customer Verified Customer

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G r e a t, h a m a b i l i t y. More

by marvalen79 Verified Customer Verified Customer

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All went well and smooth, everything was explained, step by step, they went above and beyond by step, they went above and beyond More

by Alyatimriad Verified Customer Verified Customer

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