Curtis Ford

Service department is a scam. I took my car in for a free oil change and they claimed I needed to replace my brand new battery as it was about to fail. I declined, and the next ti I took my car in for a free oil change and they claimed I needed to replace my brand new battery as it was about to fail. I declined, and the next time I took my car in for a free oil change the battery they said was failing previously was magically testing fine now. If you get oil changes here ALWAYS decline the maintenance they try and upsell you. My wife was duped when they said her rear brake pads were low and needed to be replaced. She agreed to have the brake pads replaced. When she picked up her car they billed her $700 for flushing the brake lines, and new pads and rotors More

Helpful 0

Report | Print

Apple Ford attempted to take advantage of my misfortune. They are predatory in all practices. They are predatory in all practices. More

Helpful 0

Report | Print

First, I want to say that I have been a customer of Apple Ford for many years, decades even. My sons were little when they had the popcorn machine in the lobby. They always wanted to go to Apple Ford with Ford for many years, decades even. My sons were little when they had the popcorn machine in the lobby. They always wanted to go to Apple Ford with me whenever I planned to go. Over the years, my sons had grown up. They needed vehicles, too. So, again we have been Apple Ford customers for generations… well, mine and my sons’ generations. One of my sons recently had issues with his Ford Taurus SHO. He diligently researched YouTube videos, ran a FixD diagnostic, and even hired a professional mechanic to run a thorough diagnostic with advanced tools. He tried everything to get the vehicle working, but nothing resolved the issue. He bought a new batter, changed the spark plugs, and replaced the air filter. He bought a couple parts (Fuel Pump Relay Module, Direct Injection High Pressure Fuel Pump) from Apple Ford that cost him about $1,000. My son doesn’t make much money, but he was determined to fix his vehicle. He finally gave up and had it towed to Apple Ford. It took them a couple days, but they told him that 2 cylinders had low compression, and it would cost $10,000 to replace the engine block. Okay, so what are the options? Well, it cannot stay on the lot or Apple Ford would start charging storage fees. Okay, no biggie. He asked about trading it in on a used car off their lot. Afterall, the vehicle Blue Books around $16,000. Surely, subtracting the cost of a new engine ($10,000) would net approximately $6,000 for the good parts of the vehicle. Remember the parts he purchased from Apple Ford remain on the vehicle, and the original parts (which are likely still good) are also in the vehicle somewhere. The very best Apple Ford could do was give him $500 (Yes, five hundred) credit toward an overpriced user vehicle on the lot. Apple Ford mechanics cannot fix cars. They can replace parts. Find yourself a real mechanic elsewhere, and save some money doing it, too. More

Helpful 0

Report | Print

Thanks Curtis for taking care of getting my Aviator repaired. I appreciate all your help. repaired. I appreciate all your help. More

Helpful 1

Report | Print

Lifetime service customer here. ..Service at quicklane nearly broke my truck with fuel additive service that caused engine errors the next day. Don't add on only a 1/4 full gas tank, ..Service at quicklane nearly broke my truck with fuel additive service that caused engine errors the next day. Don't add on only a 1/4 full gas tank, the technician should've noted this and suggested it next time with full tank. Also, had an appt to wait for an oil change and they still kept my truck for 2 hrs. I'll be going back to the lube center in Frederick and paying more for better service and qualified technicians that know what they're doing. When I bought the truck a few years ago the sales guy was good but the finance guy was pushy and completed my paperwork incorrectly. Also tried to say our trade in had a broken door handle but they broke it to lower the trade in price. Would not recommend. More

Helpful 0

Report | Print

My 2013 Licoln MKX was taken to Apple Ford for warranty work to be completed on June 28, 2021...I did not get my vehicle back until January 28, 2022. My car was not diagnosed until July 3, 2021 AFTER I rea work to be completed on June 28, 2021...I did not get my vehicle back until January 28, 2022. My car was not diagnosed until July 3, 2021 AFTER I reached out to Dontrez Demby, Service Agent. I finally received an outline of the items needing repair...the invoice was over TEN THOUSAND DOLLARS. I requested ONLY WARRANTY REPAIRS be completed...THIS IS WHEN THE NIGHTMARE BEGAN. Mr. Demby made it quite clear that Apple Ford had not worked with my WARRANTY Company before and was not at all interested in working with them now since their were discrepancies on the labor time cost. I then had to start advocating between the two entities...and it was an major ordeal. The warranty company was gracious in approving repairs; however, Apple Ford was not meeting us at any point. The major ordeal came when the warranty company was ordering a part, and Apple insisted they order the part...once the warranty company cancelled the part order, Apple tried to now order that part that was now on BACK ORDER. Mr. Demby indicated to my husband and I that the part would be in late July to early August 2021. Once that time came and went, Mr. Demby now wanted to say it was the Warranty Company that was ordering the part. I had to continually be the middleman between the two entities...after MONTHS of getting NOWHERE, I sent an email on Oct 4, 2021 to ALL involved to include Apple Ford's head people: M. Sheckwlls, L.Lower, C. Doetch, G. Doetch, C. Ford and service agent, Dontrez Demby; along with the heads at the Warranty Company. I outlined the entire unresolved warranty repair issues, and that I would be contacting an attorney. NO ONE FROM APPLE RESPONDED...I did get the VP of Service with the Warranty Company to contact me immediately. I retained legal representation, and a letter went out to Apple Ford...that is when they started up communications with me again. Needless to say, Apple Ford service agent Dontrez Demby was VERY UNPROFESSIONAL in the manner in which this matter was initially handled and throughout the entire ordeal...he was VERY DISRESPECTFUL when he spoke with me on the phone with his supervisor, Curtis Ford on the line...to the point Mr. Ford had to intervene. The ONLY redeeming quality of Apple Ford is Curtis Ford, Service Manager who was professional and respectful in all of my encounters with him. Apple Ford NEEDS TO IMPROVE THEIR CUSTOMER SERVICE ON SO MANY LEVELS...a customer should not have to retain legal representation to get warranty work completed on their vehicle in a timely manner. THIS NIGHTMARE COULD HAVE BEEN AVOIDED...THEY NEED TO HIRE TRUE AUTO PROFESSIONALS THAT CARE ABOUT THEIR CUSTOMERS. I will also report this entire ordeal to Lincoln...Apple Ford should not be representing their brand. PATRICIA WILLIAMS BRUNT More

Helpful 0

Report | Print

Curtis the service manager is fantastic. My car needed work done but was just out of warranty. He worked with me to get the service completed at a fair price. work done but was just out of warranty. He worked with me to get the service completed at a fair price. More

Helpful 1

Report | Print

I recently had an unexpected problem with my car and decided to take it to Apple Ford. With no appointment, they took my car and accommodated me instantly. Everyone was extremely professional and honest decided to take it to Apple Ford. With no appointment, they took my car and accommodated me instantly. Everyone was extremely professional and honest throughout my visit. Especially, the service manager, Curtis Ford. He did everything in his power to help me and for that I’ll be recommending and using this dealership from here on out! More

Helpful 1

Report | Print

My initial contact with Apple Ford was not good because my questions were not adequately answered. The day before the appointment I spoke with Curtis Ford. He provided reassuring answers to my questions. my questions were not adequately answered. The day before the appointment I spoke with Curtis Ford. He provided reassuring answers to my questions. When I arrived for the appointment Mr. Ford took time to personally investigate the situation and assured me that the problem could be resolved quickly. The problem was resolved and I was in and out within 1 hour!! Excellent customer service. More

Helpful 0

Report | Print

Professional and friendly I have been with Apple Ford for over 20 years and I trust their quality of work and friendly attitude. They are very accommodating at all times. I have been with Apple Ford for over 20 years and I trust their quality of work and friendly attitude. They are very accommodating at all times. More

Helpful 0

Report | Print