Mike Ross

Service department is a scam. I took my car in for a free oil change and they claimed I needed to replace my brand new battery as it was about to fail. I declined, and the next ti I took my car in for a free oil change and they claimed I needed to replace my brand new battery as it was about to fail. I declined, and the next time I took my car in for a free oil change the battery they said was failing previously was magically testing fine now. If you get oil changes here ALWAYS decline the maintenance they try and upsell you. My wife was duped when they said her rear brake pads were low and needed to be replaced. She agreed to have the brake pads replaced. When she picked up her car they billed her $700 for flushing the brake lines, and new pads and rotors More

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First, I want to say that I have been a customer of Apple Ford for many years, decades even. My sons were little when they had the popcorn machine in the lobby. They always wanted to go to Apple Ford with Ford for many years, decades even. My sons were little when they had the popcorn machine in the lobby. They always wanted to go to Apple Ford with me whenever I planned to go. Over the years, my sons had grown up. They needed vehicles, too. So, again we have been Apple Ford customers for generations… well, mine and my sons’ generations. One of my sons recently had issues with his Ford Taurus SHO. He diligently researched YouTube videos, ran a FixD diagnostic, and even hired a professional mechanic to run a thorough diagnostic with advanced tools. He tried everything to get the vehicle working, but nothing resolved the issue. He bought a new batter, changed the spark plugs, and replaced the air filter. He bought a couple parts (Fuel Pump Relay Module, Direct Injection High Pressure Fuel Pump) from Apple Ford that cost him about $1,000. My son doesn’t make much money, but he was determined to fix his vehicle. He finally gave up and had it towed to Apple Ford. It took them a couple days, but they told him that 2 cylinders had low compression, and it would cost $10,000 to replace the engine block. Okay, so what are the options? Well, it cannot stay on the lot or Apple Ford would start charging storage fees. Okay, no biggie. He asked about trading it in on a used car off their lot. Afterall, the vehicle Blue Books around $16,000. Surely, subtracting the cost of a new engine ($10,000) would net approximately $6,000 for the good parts of the vehicle. Remember the parts he purchased from Apple Ford remain on the vehicle, and the original parts (which are likely still good) are also in the vehicle somewhere. The very best Apple Ford could do was give him $500 (Yes, five hundred) credit toward an overpriced user vehicle on the lot. Apple Ford mechanics cannot fix cars. They can replace parts. Find yourself a real mechanic elsewhere, and save some money doing it, too. More

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Experience with service department I own a Ford F-350 requiring that I make advance appointment for service. Mike Ross has always represented the consumate professional in scheduling, k I own a Ford F-350 requiring that I make advance appointment for service. Mike Ross has always represented the consumate professional in scheduling, keeping me apprised of any issues, and delivering my vehicle on time. I highly recommend Mike Ross and the Apple Ford service department. More

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Excellent service for my F250 I have always received great service from Mike Ross, Service Advisor and from the Service Manager Curtis Ford who went outside the box to help I have always received great service from Mike Ross, Service Advisor and from the Service Manager Curtis Ford who went outside the box to help More

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General service including minor repair It’s always a pleasure dealing with Mike Riss. I usually wait on my service and knowing this Mike does his best to get me back to work as soon as poss It’s always a pleasure dealing with Mike Riss. I usually wait on my service and knowing this Mike does his best to get me back to work as soon as possible. More

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Quick Lane The service at Quick Lane is great. Same with the full Service Department. Everyone goes beyond to help the customer. My experience was excellent and The service at Quick Lane is great. Same with the full Service Department. Everyone goes beyond to help the customer. My experience was excellent and I am very happy. More

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Purchase of Ford Explorer Rich was a good salesman. The overall experience with Apple Ford was great. Did not feel rushed or coerced into purchasing. Will definitely recommend Rich was a good salesman. The overall experience with Apple Ford was great. Did not feel rushed or coerced into purchasing. Will definitely recommend to friends More

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Great Ford Service Center Mike Ross is always knowledgable when I drop off my F250 for Diesel service. He keeps me informed and doesn't try to sell me anything I don't need. Mike Ross is always knowledgable when I drop off my F250 for Diesel service. He keeps me informed and doesn't try to sell me anything I don't need. More

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Excellent service as usual I have always appreciated the timeliness and excellence of the service provided by the truck technicians and Mike Ross at Apple Ford. Everything is e I have always appreciated the timeliness and excellence of the service provided by the truck technicians and Mike Ross at Apple Ford. Everything is explained fully, appointments can be made within a very workable timeframe and the quality always seems to be first rate. Couldn't be happier! More

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Good service center Excellent experience at the service center. Everything was completed in a timely manner. Check in and check out was easy. Staff was friendly and kno Excellent experience at the service center. Everything was completed in a timely manner. Check in and check out was easy. Staff was friendly and knowledgeable. More

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