David Jurs | Page 2

Happy with the latest communication with the management there. In particular, David Jurs was very helpful and increased my level of confidence in the company's interest in business fairness. there. In particular, David Jurs was very helpful and increased my level of confidence in the company's interest in business fairness. More

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My interaction with David was great. I advised him of the issue I had with one of the service guys and he took care of the issue. I was hesitant to talk to him due to the reviews I read prior to calling. To issue I had with one of the service guys and he took care of the issue. I was hesitant to talk to him due to the reviews I read prior to calling. To say the least, my experience with him was great. More

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They keep their word. Their service Dept reached out to me when I had a problem and made it right. Can’t say how impressed I am with the Service department and with the whole operation. I drive out of my w me when I had a problem and made it right. Can’t say how impressed I am with the Service department and with the whole operation. I drive out of my way 20 miles to get my Camry serviced. And it’s totally worth it!! More

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Every is super nice and family friendly. It has surpassed a normal dealership where you service you're vehicle and leave. The advisors and other staff can and will become life long friends. a normal dealership where you service you're vehicle and leave. The advisors and other staff can and will become life long friends. More

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I own my own business, and all I can say is if I were you, I would immediately get rid of this employee. David Jurs has the lowest rating on your site for a reason, he is not only terrible at his job, bu you, I would immediately get rid of this employee. David Jurs has the lowest rating on your site for a reason, he is not only terrible at his job, but he is going to be a liability for you and cost you money. Not only is he dishonest as others are saying, he was extremely aggressive and combative towards me. His body language and the way he postured at me made me think he was honestly going to physically attack me. I get contracted to do corporate trainings and he is one of the worst people operating in a customer service capacity I've ever encountered. I love Toyota, but had he been my first experience with this auto line, I would literally never even buy another Toyota again, that is how bad he is. If the dealership doesn't do themselves a favor and fire him, then I would say as a customer, do yourself a favor and go elsewhere for service, it is not worth the chance you might have to deal with him. More

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Excellent customer service from the first contact to the end the for the service was faster than expected the person who took care of me Was very nice and and helpful end the for the service was faster than expected the person who took care of me Was very nice and and helpful More

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Today Feb 20th i spoked to Robert In service about a battery problem!! Quoted me a 400.00 battery for a SE 2017 Toyota highlander!! I Talked to parts guy and gave him the info he asked for without ven # battery problem!! Quoted me a 400.00 battery for a SE 2017 Toyota highlander!! I Talked to parts guy and gave him the info he asked for without ven # info. He quoted a 154.00 battery!! Robert in service said to run a diagnostic to make sure it wasn't something worse!! I said ok . He lifted the hood and said that there was roaden droppings an pee on top of motor. Took it back to service came back and said no major problems. Battery was bad. I said bought this battery at Auto zone Thursday. He still said it was the battery I said ok swap it for A Toyota battery parts guy said 154.00. Service guy Robert wanted me to pay for a 400.00 battery I said no!! Im paying what parts guy quoted me. Parts guy said Robert was stupid had no idea what he was taking about!! No way its 400 00 he probably thinks its a Hybrid!! I asked parts guy are you sure its 154.00 he said yes!! Sense i dint want to pay 400.00 Robert called his manger David Jurs.I explain to him the whole cituacion but mainly that to employees from Toyota were quoting me 2 prices!! And that parts guy knows exactly how much is a battery,for the fact that he works in parts.And for that reason he had to valid the price. He said no because there was no way parts guy could quoted with out ven # !! I said that is not my problem and that I was only going to pay 154.00 But I also said Robert asked parts guy the price again without ven # ,parts guy goes typing 2017 SE Toyota Highlander and the the parts guy then said he had quoted me wrong!! No ven# But yet stating he quoted me wrong!! Again i refuse to pay 400.00. The manager David Jurs told Robert to take battery off and put my battery back on there!! I said I've been comming here for year sense 2013 bought 5 cars from them and that it was ridiculous what he was doing very unprofessional, and where was the outstanding customer service at!! He said to me if I didn't like it for me not to keep comming back and that he didn't care!! And for me to go else where!! Then I asked to speak to his boss he stepped out "looking" for his boss !! Comes back and said he was gone for the day but... More

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I had a Great experience at Pat Lobb Toyota in McKinney. I was in and out in less than 1 hour! Dealership is always clean and inviting. I was in and out in less than 1 hour! Dealership is always clean and inviting. More

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I did not work with David but could not find Joel Casper on the list. I didn’t buy my Camry from this location but since it was close I scheduled my 5k service here and was paired with Joel. He greeted me on the list. I didn’t buy my Camry from this location but since it was close I scheduled my 5k service here and was paired with Joel. He greeted me promptly and explained the 5k service covered by Toyota Care and provided me an introduction and his details for future service visits. He was friendly and efficient and I was out of there in less than an hour. Appreciate the great service Joel and look forward to working with you in the future and hope this message makes it to you. More

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Best experience I have ever had with any dealership! Friendly knowledgeable, helpful, very good prices! I had an unexpected problem that needed to be fixed that same day and the service manager David ma Friendly knowledgeable, helpful, very good prices! I had an unexpected problem that needed to be fixed that same day and the service manager David made it happen. They even gave me a free shuttle ride. I highly recommend taking your Toyota to Pat’s dealership for any serving your Toyota needs. It’s in great hands. Thanks again to AGrin as well. Great job! More

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