Derek Tenney
Derek Tenney at Klaben Ford Lincoln
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Derek Tenney | Page 2

Assistant Body Shop Manager

Klaben Ford Lincoln

1089 West Main Street
Kent, OH 44240

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5.0
30 Reviews
5.0

30 Reviews

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30 Reviews of Derek Tenney

October 02, 2023

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The people were Very helpful very thorough, and the work they did speaks for itself. More

by BlackRam14
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Recommend Dealer
Yes

September 30, 2023

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My buying experience at klaben was amazing! I never felt pressured and rushed into any decision throughout the process. Everyone I came into contact with at the dealership was willing to go out More

by cmac10327
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Recommend Dealer
Yes

July 29, 2023

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Craig was wonderful ! I purchased my 2023 F150 however noticed some flaws in the paint shortly after. I took my vehicle to Craig’s location the next day where him and Dere More

by Smarzano
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Recommend Dealer
Yes

Other Employees Tagged: Craig Hutchinson

July 17, 2023

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Explained everything that needs to be done. Good service should have updated my file…my contact information More

by svickery64
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Recommend Dealer
Yes
Jul 17, 2023

Klaben Ford Lincoln responded

Thank you for taking the time to post your review. We value honest and candid comments that tell us how we are doing when it comes to meeting and exceeding the expectations of our customers. Based on your rating and comments, it would appear we met most of your expectations. Unfortunately, we fell short of exceeding your expectations. For that, I owe you an apology without excuse, for not delivering an excellent experience. I was hoping to gain additional insight and provide assistance in resolving your concern. My direct contact information is listed below. I welcome the opportunity to personally apologize and to make things right for you. In addition, it is my responsibility to utilize your feedback via coaching and counselling of fellow team members and to take corrective action, as needed, regarding internal process failures. I respect your time and truly value your feedback.

July 11, 2023

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The experience was awesome as always. The cat looks wonderful and just like new. Thank you all, Craig Hutchinson and company and Mona Crooks and company. More

by Badmoonrising44281
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Recommend Dealer
Yes

June 14, 2023

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Excellent work. Always returned calls, kept me updated. Excellent workmanship. Entire staff was polite, helpful and willing to go the extra distance. More

by Lenniebert
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Recommend Dealer
Yes

Other Employees Tagged: Craig Hutchinson

June 10, 2023

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The service department always does a great job with my cars. Kim is always very helpful. I had my Escape at the collision center for a rear end accident and Derek really went over and above with phone c More

by bdavis_44224
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Recommend Dealer
Yes

Other Employees Tagged: Kim Wolfram

June 05, 2023

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You really don't know how good a dealership is until you have a problem. I thought my wheel had been swapped during service, but it turns out that the cladding had came off of the rim. I didn't know this More

by RoundRider
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Recommend Dealer
Yes

Other Employees Tagged: Artie Gissinger, Richard Klaben

May 04, 2023

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Craig is an exceptional employee lucky rich Klaben to have an employee that is so dedicated, professional and interested in the customers. We are lifelong customers of Klaben Chrysler and we appreciate t More

by Taugustint
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Recommend Dealer
Yes

March 23, 2023

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Staff here was awesome! Their communication was amazing! Kept me updated with where they were with things! They were fast as well! More

by a_breonna
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Recommend Dealer
Yes

Other Employees Tagged: Chris Fritz, Craig Hutchinson

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