Domonique Scott-Henry | Page 2
Service Advisor
Matthews Hyundai of Schenectady
4101 State Street
Schenectady, NY 12304
57 Reviews
Write a Review57 Reviews of Domonique Scott-Henry
January 19, 2024
I came in on time the car was serviced as instructed promptly and with suggestions of other items that may need attention I was very satisfied and I am bring my other Kona in g go or service tomorrow F promptly and with suggestions of other items that may need attention I was very satisfied and I am bring my other Kona in g go or service tomorrow Friday the 19th More
January 17, 2024
Did tnohe work I asked good job done well people very polite very pleased hope to use them again polite very pleased hope to use them again More
Other Employees Tagged: Nicholas Fear, JEREMIAH HUNTER, Connor Vanderburg, Michael Capadona, David Szpila, Shane Dobert , NICK CORDI
January 07, 2024
Service Representative Dominique was very good. But the waiting area was disappointing, coffee machine wasn’t working and no bottled water in small refrigerator. But the waiting area was disappointing, coffee machine wasn’t working and no bottled water in small refrigerator. More
Other Employees Tagged: Dominique
December 30, 2023
came in on 10/13/23 to have console on dashboard and wipers looked at which should be under warranty. Service said both were faulty and needed to be replaced. Parts on order, would arrive in a week. Als wipers looked at which should be under warranty. Service said both were faulty and needed to be replaced. Parts on order, would arrive in a week. Also stated brakes needed replacement and transmission flush done. I was going to schedule appt to have everything done at once. November came, no call from service. I called 4 times and was never able to reach a person. Middle of December someone called and wanted me to trade in my vehicle. I state I do not want to sell, I in fact am still trying to reach someone/fix vehicle. I finally got a call back from service that said they "dropped the ball" but now ordered part. I ask which one as two things need replacing. Service rep asked for details, didn't know two things were to be replaced, and hung up. Shortly after he calls back, again apologizes, says both parts were ordered and will (again) be here in a week. That was two weeks ago, and I have heard nothing. I am sure they don't care in part because it's under warranty but now you are also losing my business as I can't wait for brakes anymore and will somewhere else. Still waiting for any contact. Very disappointed. More
Other Employees Tagged: Nicholas Fear
December 18, 2023
My interaction with the service department went exceptionally well. Shane greeted me promptly, saw why I ws there on his computer, took my key and pointed me to the customer waiting area When the exceptionally well. Shane greeted me promptly, saw why I ws there on his computer, took my key and pointed me to the customer waiting area When the service was ompete, he came and got me and escorted me outside, showing me where my vehicle was parked. More
Other Employees Tagged: Nicholas Fear, Shane Dobert
December 13, 2023
Oil change was to be drop-off. Planned to shop but was told being done shortly. Did go shopping. Ended up needing few extra things with car. Still was faster than expected. Service Planned to shop but was told being done shortly. Did go shopping. Ended up needing few extra things with car. Still was faster than expected. Service department always polite & courtesy with all my needs. More
November 08, 2023
Very knowledgeable and dependable. The service is remarkable and the team is awesome at Matthews Hyundai of Schenectady. Global. The service is remarkable and the team is awesome at Matthews Hyundai of Schenectady. Global. More
Other Employees Tagged: Nicholas Fear, Shane Dobert
November 04, 2023
Dominque was great she kept me informed during the service she was friendly and turn a bad situation pleasant. service she was friendly and turn a bad situation pleasant. More
Other Employees Tagged: Nicholas Fear, Shane Dobert