Dustin Shepherd

Good price. Excellent inventory of Jeeps Susan was awesome. Negotiated price was very good. This is our 4 vehicle from Moore. Excellent inventory of Jeeps Susan was awesome. Negotiated price was very good. This is our 4 vehicle from Moore. More

by epompa1956 Verified Customer Verified Customer

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Worst service we have ever had with a dealership. Could not get the service rep (Angel) to follow up or return phone calls about a warranty issue. The service manager was just as bad. We now take all Could not get the service rep (Angel) to follow up or return phone calls about a warranty issue. The service manager was just as bad. We now take all of our business to Chapman Jeep because they consistently give 5 star service! More

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I bought a 2016 Mazda CX9 in October 2022. the sale transaction was smooth and easy. However before leaving the dealership the engine light came on. The vehicle was taken to the maintenance d the sale transaction was smooth and easy. However before leaving the dealership the engine light came on. The vehicle was taken to the maintenance department, came back the light was off, and I was told it was a computer error. The light came back on a few hours later. I called took the vehicle back in and left with the engine light off and remained that way for a some time, but would come on briefly and go off. I took the vehicle back three weeks ago, they cleared the error code and told me to take the car to a Mazda dealership because I have a warranty. I took the car into the dealership 3 days later, but they were unable to do anything because the light was off. I came back on, took it in and was given a long list of things that needed to be fixed, which none are warrantied, and it cost me $1300, which included an oil and filter change, and back brakes repair. There are thing that the dealership was aware of and needed to take care of but choose not to take care of, and I did not feel like I could of trusted them to fix my vehicle properly, so I paid the Mazda dealership . That is my reason for the 1 star. More

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I wish we would have gotten the type of service these other views are mentioning. Unfortunately they treated my boyfriend and me with not an ounce of urgency or value. My boyfriend brought his Jeep in to other views are mentioning. Unfortunately they treated my boyfriend and me with not an ounce of urgency or value. My boyfriend brought his Jeep in to have a routine service, but turned to find out there were other issues. Issues that were covered under warranty that expired two weeks prior. We asked if there could be any exception because previous Jeep dealerships had kept pushing it off. Now, we know this current dealership shouldn’t have to fix other’s mistakes but it’s the way they dealt with the situation that was truly upsetting. Again we asked if there could be some exception or discount. Keep in mind my boyfriend dropped off his car late June/early July 2021. He got his car back on December 17, 2021 only after he requested for it back. We would go weeks without hearing from anyone on any status. Anytime he would call it would always be the same response: “Oh, we’re still waiting for response from higher-ups.” But this was the same response every month. Countless times they said they’d call my boyfriend back on a certain day, but they didn’t. They didn’t miss following up with him by one or two days, no they would just not call him back at all until he reached out to them. Sadly, a lot of this poor communication experience came from their service director, Dustin Shepard. Every time we called we would get his voicemail or secretary. We tried emailing him numerous times, but maybe got one reply back. My boyfriend even went down to the dealership. He spoke with a couple gentlemen and asked to speak to Dustin. They walked to the back offices and came back with the same answer that he was in a meeting. My boyfriend was there for almost 2 hours and Dustin couldn’t even bother to greet him after stringing us along for months! Also, keep in mind they haven’t even gotten to the original reason we brought the car in to be serviced. We were still waiting on an answer about the warranty. Additionally, all these months we had to rely on one car - putting way more mileage, wear and tear, gas on this one car! We expressed this at the end of August but they didn’t care - no offer for compensation or anything. They could drag their feet and not pay any mind to how it was affecting us. The lack of urgency and care was incredibly disappointing. My boyfriend finally gave up and wanted to explore selling it which was advised to him by Dustin. They said they would give him a quote. We waited forever to get a quote and never got one. We finally decided to just take the car back with no service being done on it. But when we went to pick it up the battery was dead! Did they offer to replace it? Nope. They seemed happier to get rid of us if anything. Honestly this experience would just have been better if they told us they were unable to honor the warranty right away instead of dragging their feet for six months. Or even just a follow up call every other week just to show we were still a priority and that they actually cared. After all these reviews they can’t even bother to contact us to provide us some type of goodwill gesture. If you value your time and want to feel like you matter as a customer, do not take your business to this dealership. More

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We have been doing business with Moore Chrysler for 25 years. Every experience has been awesome, fair, quick and hassle free. Every employee in every department has been respectful, professional, helpf years. Every experience has been awesome, fair, quick and hassle free. Every employee in every department has been respectful, professional, helpful and friendly. Every department from sales, finance, to maintenance to parts to rental...every department is great!! Highly recommend Moore Chrysler!!! 5 Plus Stars More

by lmwilson83 Verified Customer Verified Customer

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This was the longest and worst experience of our lives. No follow up. NO communication. 60 days for a small fender bender. Jean & Jon K lives. No follow up. NO communication. 60 days for a small fender bender. Jean & Jon K More

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I ordered an EcoDiesel Wrangler direct from the factory and we were dealt a less than ideal hand upon delivery. The AC was not kicking in, but the Moore team was dedicated to resolving the issue ASAP despi and we were dealt a less than ideal hand upon delivery. The AC was not kicking in, but the Moore team was dedicated to resolving the issue ASAP despite the challenges due to COVID. More

by Wizno Verified Customer Verified Customer

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Moore Chrysler Jeep has been our go to dealership for over 8 years and probably 9 vehicles. We love the service and the very relaxed atmosphere while shopping for our cars . We have Never had a bad exper over 8 years and probably 9 vehicles. We love the service and the very relaxed atmosphere while shopping for our cars . We have Never had a bad experience there. More

by GHMH1313 Verified Customer Verified Customer

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Great All of your employees I met were great. Susan was the best and most accommodating car salesperson I have ever worked with. It was a very pleasant exp All of your employees I met were great. Susan was the best and most accommodating car salesperson I have ever worked with. It was a very pleasant experience. More

by tjleitzke Verified Customer Verified Customer

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Good communication Rick was really helpful, The minute something went wrong with my car they fixed it right away. They always called me almost everyday to let me know wh Rick was really helpful, The minute something went wrong with my car they fixed it right away. They always called me almost everyday to let me know what they were doing with the car when it was in the shop. Definitely coming back again for another car hopefully More

by NONE3 Verified Customer Verified Customer

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