Dustin Shepherd | Page 2

Good communication Rick was really helpful, The minute something went wrong with my car they fixed it right away. They always called me almost everyday to let me know wh Rick was really helpful, The minute something went wrong with my car they fixed it right away. They always called me almost everyday to let me know what they were doing with the car when it was in the shop. Definitely coming back again for another car hopefully More

by NONE3 Verified Customer Verified Customer

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Clifton Roe runs a dishonest service department. Moore Chrysler Jeep was performing a warranty repair on my 2018 Jeep Wrangler. They left the sway bar links disconnected and they installed a coil spr Moore Chrysler Jeep was performing a warranty repair on my 2018 Jeep Wrangler. They left the sway bar links disconnected and they installed a coil spring isolator on the drivers side but did not install one on the passenger side. When my wife drove the Jeep home she was almost in an accident because the sway bar links were disconnected and when a semi passed her the wind blew her to another lane and almost into another car. Stay away from this horrible place. The owner Clifton has refused to do anything about it. I have him 60 days to make it right and he simply doesn’t care. More

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3rd times a charm I had an issue with my Chrysler 300 moon roof almost 2 years ago. After bringing the vehicle in for a diag found out that it needs a new frame for the I had an issue with my Chrysler 300 moon roof almost 2 years ago. After bringing the vehicle in for a diag found out that it needs a new frame for the moonroof. Spent $1400.00 for the repairs. Everything went fine. The vehicle is a 2nd car for me so it sits majority of the time. After taking it out one weekend about a year after repair, it was raining out and water poured into the vehicle from the roof that was fixed. So I called my advisor and explained what was going on. Brought the 300 back in to be repaired. (Only good service is they offered a loaner vehicle). After 3 weeks of not one single update from an advisor or manager I get a phone call saying my car is ready to be picked up. While picking up the vehicle from service I sit in the car and look up and can see the sun coming in from a crack between the glass and frame. I took my water bottle and poured it on top the car to find out it's still leaking! Not happy at this point as you might understand I asked to speak to the service manager who is super friendly and accommodating. Said he will get the concern fixed and in a timely manner. So after another week its said to be done. Fast forward to March of 2019 after taking it out again and it raining outside. My roof is leaking once again. Now I'm at the point of just taking it to another dealer and paying for it to be done correctly. Called the service manager directly and told him what's going on. Asked me bring it back in to have a look at it, got in a loaner and went on my way. 12 days later with not one single update I finally call the advisor and ask for an update. He tells me they are wrapping the car up and it will be done the following day. I would give 2 stars just for having someone deliver my vehicle back to me but then once the vehicle shows up and I get in it. The trim piece on driverside window is not sitting in properly nor will it snap in and has minor damage from the tech pulling it out. I sent a picture to the advisor to show him how they delivered the car to me unfinished. He said sorry, just wanted to get the vehicle back to you. Not even offering a solution to fix it. At this point, I'm writing this entire situation off and hoping I never need to go back. Dustin, you are very polite and quick with responses. I appreciate it. More

by Layze Verified Customer Verified Customer

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Drive in oil change. I bought my last 2 cars here and continue to have servicing done. My drive up oil changes have been great! My oil changes come with a complete review/ I bought my last 2 cars here and continue to have servicing done. My drive up oil changes have been great! My oil changes come with a complete review/check of car's condition, from fluids to More

by Carguy Verified Customer Verified Customer

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Great Service Fast, polite service, car returned clean. Very happy, recommend! We have been coming here for a few years and really like. Our Jeep Wrangler is ju Fast, polite service, car returned clean. Very happy, recommend! We have been coming here for a few years and really like. Our Jeep Wrangler is just amazing, fun to drive. More

by JPThing Verified Customer Verified Customer

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Excellent Service This service center is above all others that I have delt with in the past. They’re on time with appointments & answer my questions. Great pastries 🥮 This service center is above all others that I have delt with in the past. They’re on time with appointments & answer my questions. Great pastries 🥮 while I wait ! More

by LARRY.DELONG Verified Customer Verified Customer

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Treated me like family. I had a great experience at Moore Chrysler Jeep. The team there explained everything to me down to the penny, and was very friendly and professional. I had a great experience at Moore Chrysler Jeep. The team there explained everything to me down to the penny, and was very friendly and professional. I will definitely take my car to be serviced there from now on. More

by durancribbs20 Verified Customer Verified Customer

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Thank you After fighting an issue with chrysler jeep and for a short time feeling unheard by this dealership i have a new found respect now for them. My last t After fighting an issue with chrysler jeep and for a short time feeling unheard by this dealership i have a new found respect now for them. My last two visits have been great and flawless. I have felt supported and heard. I appreciate it. The beliw named have treated me wonderfully More

by 8u88y2015 Verified Customer Verified Customer

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Job Well Done Highly professional service. Thorough and timely completed. Explained everything and accurate estimate on how much it cost and the time it was going Highly professional service. Thorough and timely completed. Explained everything and accurate estimate on how much it cost and the time it was going to take to get the job done. EXCELLENT!! Thanks for the continued efforts. More

by lggiffin Verified Customer Verified Customer

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Messed up once again by Moore jeep Words fall on deaf ears at Moore Jeep; so I’m not going to bother to bring these issues up again. You should have records of everything. Words fall on deaf ears at Moore Jeep; so I’m not going to bother to bring these issues up again. You should have records of everything. More

by andrewwilliamson1314 Verified Customer Verified Customer

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