Rebecca Banks

Very professional staff, the gentlemen that assisted me was helpful and very very customer focused. was helpful and very very customer focused. More

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The service department at Ken Ganley is hands down the best. I would recommend them to anyone best. I would recommend them to anyone More

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The dealership has changed since I bought my first car but the service dept and people are all still very nice and very helpful. Always making sure everything works and is has been done satisfactory. but the service dept and people are all still very nice and very helpful. Always making sure everything works and is has been done satisfactory. More

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Mentor kia staff are friendly and professional. I have needed to reschedule my service appointment, and Hank has been very helpful. I have needed to reschedule my service appointment, and Hank has been very helpful. More

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Couldn’t get a call back all day. Then when they finally called me after I contacted them 4 times they tried to tell me servicing my car would be over 3k. Found a local mechanic to to Then when they finally called me after I contacted them 4 times they tried to tell me servicing my car would be over 3k. Found a local mechanic to to the exact same thing for half. Acted like not calling me back was a good way to conduct business. Have the courtesy to deliver bad news. Not stretch it out until the end of day. You had my car. I had to make 2 arrangements to get home and then back there. Would have liked to just paid for 1 ride but I paid for 2. Then I paid almost $500 for them not fixing a thing. Bravo in ripping me off. More

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Ken Ganley did excellent job on my car. Things were done in a timely manner to my satisfaction Things were done in a timely manner to my satisfaction More

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I bought my Kia Forte GT from Ken Ganley Mentor a year ago. Very satisfied with the car, the salesperson, and the price. Took it in for servicing today. Rebecca was a joy to work with! ago. Very satisfied with the car, the salesperson, and the price. Took it in for servicing today. Rebecca was a joy to work with! More

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I brought my car in for a recall and the techs were great. It only took 30 minutes and I was out the door! great. It only took 30 minutes and I was out the door! More

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They break alot of stuff while they're working and they blame it on the vehicle or it was like that or that it how factory made it..... I came in to do my boot on my front wheel drive axle and then some sn blame it on the vehicle or it was like that or that it how factory made it..... I came in to do my boot on my front wheel drive axle and then some snap ring busted when they were taking it out and charged me for the whole axle and I recommended my struts and they said it was a single ball joint and tie rod end so I went with it and when I was leaving I had to press my brakes all the way to the floor board to get them to work and they said it was cause I wasn't used to it since I was driving a newer loaner vehicle but I've had the car 3 years and 35000 miles and I saw the mechanic just let my router or a frame axle support hang down by the brake line and when I turned around after going 4 mile started hearing this bad squeaking taping sound and they said " it must be ur struts" More

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Took my K5 in for service and had a great experience. Rebecca & Erica took great care of us and had our car finished earlier than expected. They really make you feel important when you come in and they Rebecca & Erica took great care of us and had our car finished earlier than expected. They really make you feel important when you come in and they treat you like family. More

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