I scheduled an appointment 3 days prior, for a service
where they would need to order a part. Upon arriving, the clerk who helped me was unaware that the part had not been ordered. It was brought to their
where they would need to order a part. Upon arriving, the clerk who helped me was unaware that the part had not been ordered. It was brought to their attention when I came to pick up my vehicle after my services, and I had to confront them about the main purpose of my appointment not being addressed. I then had to come back a few days later to have something done which was supposed to be performed at the time of my appointment.
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by Danykesselu
Verified Customer
Verified Customer
Service Price Transparency
Oct 16, 2023 -
Toyota of Kenner responded
Thank you for taking the time to share your experience. We genuinely apologize for the oversight regarding the part for your vehicle and understand the frustration and inconvenience it caused you to make an additional visit. Your feedback is valuable to us, and we'll do our best to ensure that such miscommunications are minimized in the future. We appreciate your patience and hope to demonstrate our commitment to service excellence during your next visit. Safe travels and thank you for choosing Ray Brandt Toyota!
Sincerely,
Ray Brandt Auto Group
Shelia is an amazing service advisor.
She is very knowledgeable, friendly, and upfront about the service and cost!
She is very knowledgeable, friendly, and upfront about the service and cost!
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by Tenisha
Verified Customer
Verified Customer
Service Price Transparency
Oct 19, 2023 -
Toyota of Kenner responded
Tenisha, thank you for taking the time to share feedback about your visit to Ray Brandt Toyota with us! We're very glad to hear that our team, especially Shelia, left a positive impression on you with their friendly and excellent service. Your satisfaction is our top priority, and we're pleased we were able to provide you with an enjoyable experience. We appreciate your five-star review and look forward to welcoming you back on your next visit!
Ray Brandt Auto Group
#WeMakeItEasy
It was fast and efficient.
I was able to bring my car in overnight and had it fixed the next day.
I was able to bring my car in overnight and had it fixed the next day.
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by richleehall
Verified Customer
Verified Customer
Service Price Transparency
Oct 12, 2023 -
Toyota of Kenner responded
Thank you for sharing feedback about your visit with us. We're very glad to hear our team left a great impression on you with their prompt and diligent service. Your satisfaction means everything, and we're pleased we were able to provide you with an enjoyable experience. We appreciate your five-star review and look forward to assisting you again on your next visit to Ray Brandt Toyota!
Ray Brandt Auto Group
#WeMakeItEasy
This was my first visit and Eric Burgess was very
attentive and professional. Highly recommend.
attentive and professional. Highly recommend.
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by kristywilliams24
Verified Customer
Verified Customer
Service Price Transparency
Oct 11, 2023 -
Toyota of Kenner responded
Thank you for sharing your experience with us, Kristy! We're thrilled to hear that Eric provided you with attentive and professional service during your first visit. Your recommendation means a lot to our team, and we look forward to assisting you again in the future. We appreciate you choosing Ray Brandt Toyota for your vehicle needs, and welcome to our dealership family!
Ray Brandt Auto Group
#WeMakeItEasy
Oct 12, 2023 -
Toyota of Kenner responded
That's wonderful to hear! Your repeat business is the highest compliment we can receive and is a testament to the service we strive to deliver. We promise to continue striving to deliver the high level of service you've come to expect from us for all your future vehicle needs. Thank you for choosing Ray Brandt Toyota!
Oct 11, 2023 -
kristywilliams24 responded
I revisted your location on yesterday and experienced the same courteous, speedy and professional service. I did ask for Eric!!!!
Professional and friendly service
I feel everyone goes
out of their way to be helpful
out of their way to be helpful
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by LADYCANNON17
Verified Customer
Verified Customer
Service Price Transparency
Oct 10, 2023 -
Toyota of Kenner responded
Thank you for taking the time to share the positive experience you had with us. We are very glad that our entire team was professional, friendly, and helpful during your visit. It is wonderful to know they took such wonderful care of you and your vehicle. We appreciate you choosing Ray Brandt Toyota for your vehicle needs, and we look forward to assisting you again in the future!
Ray Brandt Auto Group
#WeMakeItEasy
I went in for windshield wipers and a side mirror
replacement. Service was great; Mr. Erich was on spot!
replacement. Service was great; Mr. Erich was on spot!
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by JHURRY8556
Verified Customer
Verified Customer
Service Price Transparency
Oct 10, 2023 -
Toyota of Kenner responded
Thank you for sharing your service experience with us. We are very glad to hear that Erick and the rest of our team took great care of you and your vehicle during your visit. We appreciate you choosing Ray Brandt Toyota for your vehicle needs, and we look forward to assisting you again in the future!
Ray Brandt Auto Group
#WeMakeItEasy
Ray Brandt(Eric Burgess- Service Advisor))has taken care
of my vehicles for 15+ years. I love the professional, courteous service I always receive.
of my vehicles for 15+ years. I love the professional, courteous service I always receive.
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by Very Satisfied Customer
Verified Customer
Verified Customer
Service Price Transparency
Oct 05, 2023 -
Toyota of Kenner responded
Thank you so much for your loyalty and trust over the past 15+ years! We're thrilled to hear that Eric and the rest of our Ray Brandt Toyota team have consistently provided you with professional and courteous service. Building lasting relationships with our customers is the foundation of our business, and it's always a pleasure to serve you. We look forward to many more years of assisting with your vehicle needs. Until next time!
Ray Brandt Auto Group
#WeMakeItEasy
Great I like coming she all way help , with my car every
time, I come and tell me what I need to get done she is very good with my car
time, I come and tell me what I need to get done she is very good with my car
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by RGALLIKER
Verified Customer
Verified Customer
Service Price Transparency
Oct 09, 2023 -
Toyota of Kenner responded
Thank you for sharing your positive experience with us. We're thrilled to hear that our team at Ray Brandt Toyota consistently provides you with helpful and reliable service. It's always our aim to keep our customers informed and ensure their vehicles are in the best possible condition. We truly appreciate your loyalty and trust and are here to assist you anytime you need. Drive safely and see you on your next visit!
Ray Brandt Auto Group
#WeMakeItEasy
Been coming to these guys for a very long time!
! They always handle their business. Clean, prompt, and always professional.
! They always handle their business. Clean, prompt, and always professional.
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by BROUSSELL
Verified Customer
Verified Customer
Service Price Transparency
Sep 26, 2023 -
Toyota of Kenner responded
Thank you for sharing your service experience with us. We are glad to hear that our team took great care of you and your vehicle during your visit. We look forward to assisting you again in the future!
Ray Brandt Auto Group
#WeMakeItEasy
Erick Burgess is very patient, nice and professional.
Great job Mr. Burgess and thanks, Pamela
Great job Mr. Burgess and thanks, Pamela
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by PAMELAMANNING61
Verified Customer
Verified Customer
Service Price Transparency
Sep 26, 2023 -
Toyota of Kenner responded
Thank you, Pamela, for sharing your experience with us. It's wonderful to hear that Erick exemplified the exceptional service we aim to deliver. We're proud to have him on our team, and we're very glad he could assist you so proficiently. Knowing that our team, especially Erick, made a positive impression means a lot to us. Your feedback inspires us to continue providing premier service to our valued customers. Looking forward to assisting you again in the future! Safe travels.
Ray Brandt Auto Group
#WeMakeItEasy