Erin Kilgo
Erin Kilgo at Tony Serra Nissan
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Erin Kilgo | Page 2

Service Advisor

Tony Serra Nissan

1724 Cherokee Ave SW
Cullman, AL 35055

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4.7
293 Reviews
4.7

293 Reviews

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293 Reviews of Erin Kilgo

February 01, 2024

Dealership Rating
Employee Rating

fast and easy open all day to serve my needs for my 2022 car need More

by dmchan35049
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Feb 22, 2024

Tony Serra Nissan responded

Dmchan35049, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Tony Serra Nissan. We look forward to your next visit! Take care!

February 01, 2024

Dealership Rating
Employee Rating

Good and friendly. Helpful. Did not pressure me into a service that I needed to talk to my husband about first. More

by lisaj0122
Service Price Transparency
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Recommend Dealer
Yes
Feb 24, 2024

Tony Serra Nissan responded

Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

January 17, 2024

Dealership Rating
Employee Rating

Just isn't the same as it was a couple of years ago. Something has changed not for the better.The atmosphere, the people who I first met are all gone and they were extremely helpful. More

by ebull22
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Feb 21, 2024

Tony Serra Nissan responded

Ebull22, thanks for taking the time to leave a review. Feel free to reach out to us if you need anything. Have a wonderful day.

January 16, 2024

Dealership Rating
Employee Rating

Very Nice,,,well pleased about tha service. .gave me price on my Axles but I couldn’t afford it.. More

by Barb
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Recommend Dealer
Yes

Other Employees Tagged: Chuck Kennedy, Brian Endi

Feb 21, 2024

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

January 16, 2024

Dealership Rating
Employee Rating

Very friendly and efficient and completed work on time and followed up after wards. Thank you More

by Bobby
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chuck Kennedy, Brian Endi

Feb 21, 2024

Tony Serra Nissan responded

Bobby, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Tony Serra Nissan. We're looking forward to your next visit with us!

January 16, 2024

Dealership Rating
Employee Rating

Good service and friendly people. Close to home. I will recommend them to friends and family. More

by Bishopmhs777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 21, 2024

Tony Serra Nissan responded

We appreciate your positive review about your recent experience with us! We're looking forward to your next visit with us!

January 16, 2024

Dealership Rating
Employee Rating

Service was great. .people were great…process was fast and easy…people were very professional More

by liyahlamar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chuck Kennedy, Brian Endi

Feb 24, 2024

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

January 16, 2024

Dealership Rating
Employee Rating

Everyone was very friendly and courteous. The service department was took very good care of my truck. I found everyone to be knowledgeable. More

by Lisadegoede26
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Feb 21, 2024

Tony Serra Nissan responded

We appreciate your positive review about your recent experience with us! We're looking forward to your next visit with us!

January 16, 2024

Dealership Rating
Employee Rating

There was an issue with our transmission, and they did not leave us without a loaner vehicle. Very much appreciated. More

by trish.velez09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chuck Kennedy, Brian Endi

Feb 21, 2024

Tony Serra Nissan responded

Trish.velez09, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Tony Serra Nissan. We look forward to your next visit! Take care!

January 16, 2024

Dealership Rating
Employee Rating

Service department has technicians that seem extremely unmotivated. My car has issues and is still under warranty, specific details regarding the issues was provided, technician didn’t want to look into More

by nobodycares290
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Feb 21, 2024

Tony Serra Nissan responded

Nobodycares290, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (256) 739-1771.

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