Erin Kilgo
Erin Kilgo at Tony Serra Nissan
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Erin Kilgo | Page 3

Service Advisor

Tony Serra Nissan

1724 Cherokee Ave SW
Cullman, AL 35055

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4.7
299 Reviews
4.7

299 Reviews

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299 Reviews of Erin Kilgo

January 16, 2024

Dealership Rating
Employee Rating

There was an issue with our transmission, and they did not leave us without a loaner vehicle. Very much appreciated. More

by trish.velez09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chuck Kennedy, Brian Endi

Feb 21, 2024

Tony Serra Nissan responded

Trish.velez09, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Tony Serra Nissan. We look forward to your next visit! Take care!

January 16, 2024

Dealership Rating
Employee Rating

Very Nice,,,well pleased about tha service. .gave me price on my Axles but I couldn’t afford it.. More

by Barb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chuck Kennedy, Brian Endi

Feb 21, 2024

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

January 16, 2024

Dealership Rating
Employee Rating

Very friendly and efficient and completed work on time and followed up after wards. Thank you More

by Bobby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chuck Kennedy, Brian Endi

Feb 21, 2024

Tony Serra Nissan responded

Bobby, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Tony Serra Nissan. We're looking forward to your next visit with us!

January 16, 2024

Dealership Rating
Employee Rating

Good service and friendly people. Close to home. I will recommend them to friends and family. More

by Bishopmhs777
Service Price Transparency
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Recommend Dealer
Yes
Feb 21, 2024

Tony Serra Nissan responded

We appreciate your positive review about your recent experience with us! We're looking forward to your next visit with us!

January 16, 2024

Dealership Rating
Employee Rating

Service was great. .people were great…process was fast and easy…people were very professional More

by liyahlamar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chuck Kennedy, Brian Endi

Feb 24, 2024

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

January 16, 2024

Dealership Rating
Employee Rating

Service was excellent. The people at Tony Serra Nissan do a fantastic job meeting all my needs. More

by Jasonadams0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 24, 2024

Tony Serra Nissan responded

Jasonadams0, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Tony Serra Nissan.

January 16, 2024

Dealership Rating
Employee Rating

Detailed. , focused. Responsive to the customers concerns. Easy to talk to.will use again when needed. More

by joyce_d_box
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wyatt Andrews

Feb 24, 2024

Tony Serra Nissan responded

Hi Joyce_d_box, thank you for taking the time to leave a review for us at Tony Serra Nissan. We're happy we could meet your expectations!

January 16, 2024

Dealership Rating
Employee Rating

Service department has technicians that seem extremely unmotivated. My car has issues and is still under warranty, specific details regarding the issues was provided, technician didn’t want to look into More

by nobodycares290
Service Price Transparency
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Service Communication
Recommend Dealer
No
Feb 21, 2024

Tony Serra Nissan responded

Nobodycares290, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (256) 739-1771.

December 30, 2023

Dealership Rating
Employee Rating

Service department has always been good servicing our vehicle. We take it there and they are always willing to work with you if you need to leave it or go somewhere while they service the car More

by race774
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Jan 01, 2024

Tony Serra Nissan responded

Race774, thank you for your kind words and this wonderful review! Thank you again for taking the time to let us know how we did. We hope you have a great day!

December 15, 2023

Dealership Rating
Employee Rating

My Nissan frontier needed oil change and tires rotated and aired with nitrogen. They serviced my vehicle quickly and had me out of there fast. More

by rogerquinn12
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Dec 22, 2023

Tony Serra Nissan responded

Hi Rogerquinn12! We're so happy we were able to help you out! Thank you again for taking the time to let us know how we did. We hope you have a great day!

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