Genesis Cruz
Genesis Cruz at Regal Kia Lakeland
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Genesis Cruz | Page 3

Service Advisor

Regal Kia Lakeland

925 Bartow Rd
Lakeland, FL 33801

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4.4
54 Reviews
4.4

54 Reviews

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54 Reviews of Genesis Cruz

November 03, 2023

Dealership Rating
Employee Rating

The best customer service! Everyone was very attentive and nice. Great experience I highly recommended Regal Kia. More

by ckarielyz
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Nov 07, 2023

Regal Kia Lakeland responded

Thank you for sharing this positive review. See you soon!

November 03, 2023

Dealership Rating
Employee Rating

Outstanding attention to the customers. Very satisfied with service performed on my card. Thank you! More

by TMVGPR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 07, 2023

Regal Kia Lakeland responded

Thank you for trusting us with your service needs.

October 31, 2023

Dealership Rating
Employee Rating

On the first trip we were taken and picked up from restaurant. This time she was on break I was hungry 😩 More

by lee wylie
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jorge Benitez

Nov 01, 2023

Regal Kia Lakeland responded

Thank you.

October 27, 2023

Dealership Rating
Employee Rating

Fast, friendly, clean, and easy to understand the process of when my car was ready. The texting process kept me informed at all times. More

by SARAH.LEDFORD
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Benitez, Jorge Benitez , Carlos Iona

Oct 30, 2023

Regal Kia Lakeland responded

We are incredibly grateful that you took the time out to leave us a 5-Star review.

October 24, 2023

Dealership Rating
Employee Rating

The service was good and helpful staff was very professional. The customer service was excellent. More

by ckarielyz
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Oct 26, 2023

Regal Kia Lakeland responded

Thanks so much for sharing your experience with us.

October 23, 2023

Dealership Rating
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20/10 in customer service for Jorge Benique. He is awesome and a great employee. More

by jenitza.gonzalez
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jonathan Benitez, Jorge Benitez

Oct 26, 2023

Regal Kia Lakeland responded

It’s lovely to hear your kind words of appreciation for our hard-working staff at Regal Kia . Thank you for choosing us. We hope to serve you again soon.

October 23, 2023

Dealership Rating
Employee Rating

It is easy to make an appointment. It is easy to talk to someone when you have a question. The waiting room is accommodating and clean. More

by TBRYAT
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Oct 26, 2023

Regal Kia Lakeland responded

We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers.

October 19, 2023

Dealership Rating
Employee Rating

I drove into Kia as my SUV’s battery would not keep a charge. They got my car fixed, took care of outstanding recalls and washed my car. It was done in no time! We were amazed at the wonderful service More

by frankie00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Benitez, Jorge Benitez , Carlos Iona

Oct 23, 2023

Regal Kia Lakeland responded

Thank you for taking a moment to share your experience at Regal Kia. We look forward to welcoming you back soon.

October 17, 2023

Dealership Rating
Employee Rating

Disappointed that you didn’t have the recall part in stock. Considering we called in advance of our appointment. More

by alanlleitch
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Oct 19, 2023

Regal Kia Lakeland responded

I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark.

October 14, 2023

Dealership Rating
Employee Rating

The service department is great however my service advisor was rude and did not communicate things very well More

by nokia0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Misty Osborne

Oct 16, 2023

Regal Kia Lakeland responded

We would like the opportunity to investigate your feedback further. Please feel free to reach out to customerservice@regallakeland.com or call 863-333-4686 with any further comments or concerns you wish to share.

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