Higor Teixeira | Page 26

12,000 Mile Service Check In summary... easy breezy. In a little less than two hours I was in and out, was able to work and enjoyed a nice cup of coffee while waiting. In summary... easy breezy. In a little less than two hours I was in and out, was able to work and enjoyed a nice cup of coffee while waiting. More

by DRUSSEK Verified Customer Verified Customer

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repair work everything was excellent, everybody was so helpful and understanding and always go the next step to give excellent customer service. I will always go everything was excellent, everybody was so helpful and understanding and always go the next step to give excellent customer service. I will always go there because they are the best. More

by GEOEID6666 Verified Customer Verified Customer

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Profoundly bad experience I’ve been a Herb Chambers customer for 20 years, having gone through several Hondas and two mini coopers; my experiences up til now have been good to I’ve been a Herb Chambers customer for 20 years, having gone through several Hondas and two mini coopers; my experiences up til now have been good to great. I now have a BMW i3 from Herb Chambers and have been caught in a loop of poor service and surly staff. It feels much worse than what I experienced with other Herb Chambers cars. The issue is complex but relates to problems not being dealt with in a clear and forthright manner, misinformation, and no sense of ownership when missteps by the staff forced me to return several times for a problem that could have been dealt with easily much earlier. No one has ever apologized or acknowledged the hassle and cost I’ve incurred. Overall I’ve been made to feel unimportant to the service staff and so, somewhat reluctantly, I have taken my service needs elsewhere. More

by EROSEN Verified Customer Verified Customer

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Diagnosis Everyone was very courteous and very helpful. They really took care of my car with care. Overall experience was great from the Faculty to the envir Everyone was very courteous and very helpful. They really took care of my car with care. Overall experience was great from the Faculty to the environment. More

by GALVEZJUNIOR1 Verified Customer Verified Customer

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no communication My recent service visit with Herb Chambers was not one of my most pleasant visits. I went there and explained that my rear brake pads needed attentio My recent service visit with Herb Chambers was not one of my most pleasant visits. I went there and explained that my rear brake pads needed attention based on the display in the vehicle and I also need a vehicle inspection Randall that was required during the inspection. I left my vehicle there and took a loaner vehicle. My appointment was for 7:15am on Wednesday, September 11, 2019. I called the service department later that afternoon to check on the status of my car. I did not get an update during that call but waited for my service tech. to call me back or email my the status. I finally spoke with the service tech and he advised me that the car needed other things repaired, I told him to go ahead and start the work. I was also told that I needed new tires because the treads were worn, I disagreed with the service tech. and told him to relook at the tires and my file because I had purchased new tires last year (2018). He came back to me and told me that the tech just did a look see on the tires and did not measure them. That I thought was unprofessional. When I finally got my car back the receipt said that the front brake pads were replaced, that's not what I had come there for. The explanation that was witten up in the report was that the front brakes was down to 5mm and the rear was at 7mm, which is strange to me because last year the rear break measurement was 6mm, so how can it be 7mm now????? My last complaint is that when they gave me my vehicle back they had not given me a complimentary car wash, I had to ask for it. They took the car back for the wash and after 45 minutes waiting for it no-one came to tell me the car was ready. One of the service techs came through the waiting room and made eye contact with me and asked me if I was all set, I told him I haven't heard from anyone since I sent the car back for a wash. He told me that it was outside all set, When I followed him outside he pointed to my vehicle which was behind another vehicle. Why didn't someone come and let me know when my care was ready????? More

by DEBORAH-JAMES Verified Customer Verified Customer

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Brakes and Service Overall an exceptional experience. The repair ran longer than expected and I kept my loaner car until ready. Higor made sure I was completely satisfie Overall an exceptional experience. The repair ran longer than expected and I kept my loaner car until ready. Higor made sure I was completely satisfied. More

by GENTILEJAY Verified Customer Verified Customer

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Amazing customer service! Technician took good care of me and solve issues I was having with my car. As soon they realized the car wouldn't be ready same day as they found some Technician took good care of me and solve issues I was having with my car. As soon they realized the car wouldn't be ready same day as they found some other issues, they called me right away and provided me with a loaner. More

by RUTY.BAKOR Verified Customer Verified Customer

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Quick and easy Sheraz helped us with the purchase. He was very accommodating and got the deal done QUICK!! Highly recommend this dealership. Can't wait to get my ne Sheraz helped us with the purchase. He was very accommodating and got the deal done QUICK!! Highly recommend this dealership. Can't wait to get my next BMW!! More

by SALEMBONCHON Verified Customer Verified Customer

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Service My car had a drivetrain issue afterhours and the service team and Hadi Eslami were quick to schedule me a service appointment the next day with a loan My car had a drivetrain issue afterhours and the service team and Hadi Eslami were quick to schedule me a service appointment the next day with a loaner. They were courteous, prompt, and highly professional. This is the reason why I buy/lease all my cars from them and recommend my friends to them. More

by DENNISLEEMD Verified Customer Verified Customer

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Quick and easy It was good. Loaner car process was easy. Service was done on time, I had nothing to worry about. I would recommend for ease of service. It was good. Loaner car process was easy. Service was done on time, I had nothing to worry about. I would recommend for ease of service. More

by KHALEDAH4372 Verified Customer Verified Customer

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