Higor Teixeira | Page 27

Poor information given and no one answers the phone I had made a request for a loner car, and was told that there was one that would be available to me, and then on the day I had told them I would be in I had made a request for a loner car, and was told that there was one that would be available to me, and then on the day I had told them I would be in, the car was not ready and I had to wait on the phone and at the dealership for over 2 hours before they took me to the rental car center. Also, every time I tried to reach my associate I was on hold for over 10 minutes and many times wasn't even able to talk to him. I believe their system for dealing with calls doesn't work for the service center on any level. I was very disappointed with the service, especially since the repairs were so expensive. I will not buy a BMW again, and will not buy from Herb Chambers again, either. More

by Debbie D Verified Customer Verified Customer

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Attentive Service! Higor was excellent, full of people skill. Whoever cleaned my car also did a super job there. Thanks! It was a very pleasant trip to the shop. Higor was excellent, full of people skill. Whoever cleaned my car also did a super job there. Thanks! It was a very pleasant trip to the shop. More

by LADYBUGCCH Verified Customer Verified Customer

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Disappointed with the service I came in for one reason, ie, to have my entertainment system looked at. What I left with was a $400.00 bill for fluid checks and an oil change and I came in for one reason, ie, to have my entertainment system looked at. What I left with was a $400.00 bill for fluid checks and an oil change and an inadequate and pathetic reason my entertainment system was not operating as expected. The technician wrote in his report that the problem I was having with the entertainment system had something to do with “MP3” files. Not only did he get it wrong, he got the problem seriously wrong. I got the impression that I was getting a diagnosis of the problem from someone totally unqualified to address the issue I was having. My expectations about service at HC BMW I guess was too high. My past experience has been very good. Stellar service provided by each person on the service Team. Again the conclusion that the service technician wrote in the service report had absolutely nothing to do with the problem I was having. If you check the report you will see his 3 word sentence. No one called me to get clarification about the problem with the entertainment system. . I’m still having the issue but I am hesitant to bring the car in again. It was a waste of time of my time. More

by BDMCCAIG Verified Customer Verified Customer

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Great service I worked with Higor in the service department: he was extremely competent, pleasant, helpful and efficient. My car needed routine maintenance and some I worked with Higor in the service department: he was extremely competent, pleasant, helpful and efficient. My car needed routine maintenance and some other work and all of it was done quickly and efficiently. I spent less than thirty minutes total at the service center including drop off and pick up (returning the loaner too!) Highly recommend it! More

by DRDaher Verified Customer Verified Customer

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Great experience Great advisor and convenience with Lyft rides back and forth to work. The team at B M W Herb Chambers are very nice and excited to help Great advisor and convenience with Lyft rides back and forth to work. The team at B M W Herb Chambers are very nice and excited to help More

by CANDERSEN2294 Verified Customer Verified Customer

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Love this dealership Everything was done as requested. Advisor was great and very knowledgeable communication was terrific. I was kept up to date and services were gre Everything was done as requested. Advisor was great and very knowledgeable communication was terrific. I was kept up to date and services were great as always. More

by LMAALOUF Verified Customer Verified Customer

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Bug-Be-Real I had the pleasure of working with Kevin over the past several months. He went well beyond the scope of a normal transaction to help address severa I had the pleasure of working with Kevin over the past several months. He went well beyond the scope of a normal transaction to help address several challenges in the transition into a new vehicle. It was clear that Kevin was an experienced advisor, and was careful to listen and understand my needs and "steer" me into the proper vehicle. I would recommend Kevin unreservedly to anyone intersted in making a BMW purchase. More

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Did not put any oil back into my engine Almost had an engine failure after I picked my car up from having a new gasget replaced as I was driving the warning lihht went off on my dashboard sa Almost had an engine failure after I picked my car up from having a new gasget replaced as I was driving the warning lihht went off on my dashboard saying the car was “dangerously low on oil” total jole right? Noooo I returned to service department the service rep apologized had the car runnee fill my enfine with some strat cans of oil he found laying sround in the service bay what a joke and the price for all of this was over $900 the service department is ripoff city I have had my BMW serviced here before I should have known better More

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Great and will return soon! The reason I came in was to have my rear brake light repaired to renew my state inspection. After replacing the bulb it went out again (notification o The reason I came in was to have my rear brake light repaired to renew my state inspection. After replacing the bulb it went out again (notification on my dashboard went off) and had to return the following day. It turned out the socket had to be repaired and had to come back in to have it repaired. In no way this was again Higor, but the service team should had quality controlled it. Higor was very attentive about the situation, and understood making a second trip the following day was a bit frustrating. He helped allocate the charges that were made the first day to put towards the fixes the second day, and also got my vehicle inspected on the same day to save me another trip. Upon receiving my vehicle back, Higor personally also came out to inspect the vehicle and tested the brake lights, which I definitely appreciated. You'll notice he's always with clients at his desk as I'm sure everyone wants to have their service consulted through him. I'll be coming back soon! More

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Wonderful service ! Wonderful & friendly customer service provided by Higor. I have been here many times, would definitely come back and also would recommend this to oth Wonderful & friendly customer service provided by Higor. I have been here many times, would definitely come back and also would recommend this to others. Thanks ! More

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