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Iliana Mullins

Overview Reviews (261) Inventory (174)

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Iliana Mullins

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Iliana Mullins

Assistant Service Manager

Gatorland Toyota

2985 N. Main St.
Gainesville, FL 32609

Moved from Connecticut to Tampa, FL in October 2000. I have 4 beautiful children. I enjoy many activities when I am not working, my number one go-to is riding my Harleys and attending several events in and around surrounding areas. I started writing service in April 2001. I truly enjoy my profession, through the years that I have written service every day there is a different adventure! Thank you to all my returning customers and looking forward to interacting and building a relationship with my new customers.

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4.8

261 Reviews

Overview Reviews (261) Inventory (174)

Dealership Experience

6 yrs, 10 mos

Industry Experience

23 yrs, 2 mos

Specialties & Trainings

Toyota Certified

4.8

261 Reviews

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261 Reviews of Iliana Mullins

April 24, 2024

Dealership Rating

Employee Rating

Was in for my 20k service and Illiana took care of me and had me out quicker than estimated. Thank you! had me out quicker than estimated. Thank you! More

by camryxle87

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Apr 24, 2024 -

Gatorland Toyota responded

Thank you for taking the time to share your positive experience with us! We're thrilled Illiana provided excellent service during your 20k service visit. We strive to exceed our customers' expectations and are delighted that you were in and out quicker than expected. We look forward to serving you again!

April 23, 2024

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Employee Rating

The appointment was good. The worker explained all well. The car was washed..I was pleased with all that was done..restroom were clean.. coffee was terrible . The worker explained all well. The car was washed..I was pleased with all that was done..restroom were clean.. coffee was terrible . More

by moongloo57

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Apr 23, 2024 -

Gatorland Toyota responded

Thank you for your review! We're delighted your appointment went well and that you were pleased with our service. We're glad that our advisor explained everything clearly. We are happy you found the car wash and restrooms clean. However, we're sorry you didn't enjoy the coffee. We'll consider this feedback to improve our offerings. We look forward to serving you again in the future!

April 19, 2024

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Employee Rating

All the people that worked there were great. The place was very clean, and the coffee great. The place was very clean, and the coffee great. More

by sandykallen

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Shad Buchanan, Daniel Ainsworth, Arnaldo Mella, Ian Roberts, Nancy Voss, Ariana Jordan, Kendall Zelaya , Brett Valentine

Helpful 0

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Apr 19, 2024 -

Gatorland Toyota responded

Thank you for your kind words! We're thrilled you had a great experience with our team and enjoyed our clean facility. We take pride in providing a welcoming environment for our customers. We look forward to serving you again soon!

April 18, 2024

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Employee Rating

Iliana Mullins in service is always a pleasure to work with... I have only had good experiences both purchasing my 4Runner & Tundra and dealing with the service department. with... I have only had good experiences both purchasing my 4Runner & Tundra and dealing with the service department. More

by ROGER47

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Apr 18, 2024 -

Gatorland Toyota responded

Thank you for your kind words! We're happy that Iliana and our service department have consistently provided you with excellent experiences. We truly appreciate your loyalty and trust in us for both purchasing your vehicles and servicing them. We look forward to continuing to provide you with top-notch service for many years to come.

April 03, 2024

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Employee Rating

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by HAYDEN10

Verified Customer

Recommend Dealer

Yes

Helpful 0

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April 01, 2024

Dealership Rating

Employee Rating

Ilianna was great. My only concern is I left a voice mail message asking for a call back. I don't know if she got the message but I never got a call back. Interesting My only concern is I left a voice mail message asking for a call back. I don't know if she got the message but I never got a call back. Interesting, I did get 2 emails from Heather trying to by my 2012 Camry with 28,000 miles on it. I bet she would have called me back. More

by Mcmahon47

Verified Customer

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Apr 01, 2024 -

Gatorland Toyota responded

Thank you for sharing your experience, and we are glad Iliana provided excellent service. We'll ensure your feedback reaches the appropriate person to improve our responsiveness. We appreciate your feedback!

March 29, 2024

Dealership Rating

Employee Rating

Iliana was amazing. She was efficient, friendly, and knowledgeable. After my service appointment and car wash, my car still had a few areas that were dirty and she got She was efficient, friendly, and knowledgeable. After my service appointment and car wash, my car still had a few areas that were dirty and she got it sent back through the car wash right away. More

by Munsej13

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Mar 29, 2024 -

Gatorland Toyota responded

Thank you for sharing your positive experience with Iliana! We're delighted that she provided efficient, friendly, and knowledgeable service. We strive to ensure every customer leaves satisfied, and Iliana's dedication to resolving any issues promptly reflects our commitment to excellence.

March 24, 2024

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Employee Rating

Very friendly and helpful with making my decision on my service on my vehicle, no long waiting.. service on my vehicle, no long waiting.. More

by MKB56130

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Buck Byard

Helpful 0

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Mar 25, 2024 -

Gatorland Toyota responded

We're so glad that you had a great experience with our team! Providing friendly and helpful service is always our goal, and we're thrilled that we could assist you with your vehicle service decision without long waiting times.

March 21, 2024

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Employee Rating

Iliana is always such a great help! ! They were able to quickly replace my battery within an hour! ! They were able to quickly replace my battery within an hour! More

by llamoutte02

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Mar 21, 2024 -

Gatorland Toyota responded

Thank you for your review! We're happy to hear that Iliana provided you with great help and that we could quickly replace your battery.

March 17, 2024

Dealership Rating

Employee Rating

Yadda yadda yadda yadda. Nothing to say here. Nothing. Nothing. Nothing at all. Good bye. Nothing to say here. Nothing. Nothing. Nothing at all. Good bye. More

by OJJHBLANCHARD

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Arnaldo Mella

Helpful 0

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Mar 18, 2024 -

Gatorland Toyota responded

Thank you for the review! If you ever need anything in the future, feel free to reach out.

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