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Shad Buchanan
Shad Buchanan at Gatorland Toyota
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Shad Buchanan

Service Advisor

Gatorland Toyota

2985 N. Main St.
Gainesville, FL 32609

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4.9
359 Reviews

I started at Gatorland Toyota in 2010. My favorite part about my job is helping my customers with their vehicle needs. In my free time, I enjoy going to and watching car shows, NASCAR, NHRA, and F1! I look forward to many more years of helping my customers!

4.9

359 Reviews

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359 Reviews of Shad Buchanan

April 22, 2024

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Employee Rating

I always love working with Shad in Service at Gatorland Toyota. He's kind, communicative and professional. More

by SCARGATOR
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Helpful
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Apr 22, 2024

Gatorland Toyota responded

Thank you for sharing your experience with Shad in our Service department! We're delighted to hear that he provided you with such excellent care. We'll make sure to pass along your kind words to him. We appreciate your continued support and look forward to serving you again at Gatorland Toyota!

April 19, 2024

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Employee Rating

All the people that worked there were great. The place was very clean, and the coffee great. More

by sandykallen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Ainsworth, Arnaldo Mella, Iliana Mullins, Ian Roberts, Nancy Voss, Ariana Jordan, Kendall Zelaya , Brett Valentine

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Apr 19, 2024

Gatorland Toyota responded

Thank you for your kind words! We're thrilled you had a great experience with our team and enjoyed our clean facility. We take pride in providing a welcoming environment for our customers. We look forward to serving you again soon!

April 15, 2024

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Gatorland is a very helpful and dealership with caring staff. I would recommend the dealership. More

by szofnas
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Recommend Dealer
Yes
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Apr 15, 2024

Gatorland Toyota responded

Thank you so much for your kind words! We're happy you had such a positive experience at Gatorland Toyota. Our team takes great pride in providing excellent service and care to all our customers. We appreciate your recommendation and look forward to serving you again. If you need anything else, please don't hesitate to reach out.

April 13, 2024

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The online service choices are not inline with reality. They provided mis-presentation and caused confusion. Just terrible. More

by RVZHANG
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Recommend Dealer
Yes
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March 30, 2024

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Knowledgable, polite, clean, Friendly, efficient, product variety, welcoming, thoughtful, attentive, helpful, thorough explanations, great service! More

by mharris21
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Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Maya Ford, Heather Bennett

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Apr 01, 2024

Gatorland Toyota responded

We're happy to hear that our team was knowledgeable, polite, and friendly and that you found our dealership clean and welcoming. We're glad you found our service efficient and helpful. If you ever need anything in the future, please don't hesitate to reach out. We appreciate your feedback and your business!

March 08, 2024

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Employee Rating

Always I received good service and I feel comfortable while I wait in your facilities More

by ROSA NAKAMATSU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Arnaldo Mella

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Mar 08, 2024

Gatorland Toyota responded

Thank you for your positive feedback! We're glad you always receive good service and feel comfortable. We are happy we've met your expectations!

February 07, 2024

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Employee Rating

I don't like to pay extra money when paying my bill, and I feel some recommended services mike be unnecessary. More

by bembrige
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Ainsworth, Arnaldo Mella, Iliana Mullins, Ian Roberts, Nancy Voss, Ariana Jordan , Brett Valentine

Helpful
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Feb 08, 2024

Gatorland Toyota responded

Thank you for sharing your concerns with us. Your satisfaction is our priority, and we appreciate your input as it helps us enhance our services. If you have any further questions or concerns, please don't hesitate to reach out.

January 14, 2024

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Employee Rating

An over 3 hour wait for an oil change and tire rotation was NOT ACCEPTABLE!! More

by HYGIENIST1
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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January 11, 2024

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Friendly and knowledgeable staff. Nice waiting area! Free coffee! Easy in and out in a covered area. More

by CECICHRA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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Jan 11, 2024

Gatorland Toyota responded

Thank you for your positive feedback! We're pleased you found our staff friendly and enjoyed our amenities. Your satisfaction is important to us, and we look forward to serving you again at Gatorland Toyota!

January 08, 2024

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Employee Rating

Shad has helped me in servicing my Toyota vehicles for the past 25 years. He is always top notch and goes above and beyond for his customers to make sure our experience is as easy and painless as possible More

by t_lolli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
Report | Print
Jan 08, 2024

Gatorland Toyota responded

Thank you for taking the time to share your wonderful experience with Shad over the past 25 years! We're thrilled he consistently provides top-notch service and goes above and beyond to ensure your experience is easy and enjoyable. Shad's commitment to customer satisfaction is commendable, and we're grateful for his dedication to our customers like you. Your trust and loyalty mean a lot to us, and we look forward to continuing to serve you for many more years to come. Thank you for choosing us!

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