Jack Gray
Jack Gray at Harry Robinson Buick GMC
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Jack Gray

Service Advisor

Harry Robinson Buick GMC

6000 South 36th Street
Fort Smith, AR 72908

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Hi, I'm Jack Gray and I'm a proud member of the team here at Fort Smith Buick GMC Service. I started working here on September 30, 2023 and I love what I do. I enjoy spending time with my dog Duke, going to the gym, and hanging out with friends when I'm not at work. My philosophy is to treat every customer like they are family and every vehicle like it is my own. I know how important it is to advise customers on how to best spend their hard-earned money on their car and to be respectful of that. I want every customer that we interact with to feel like they received 5-star service and to leave with a smile on their face. If you need any help with your car, don't hesitate to contact me. I look forward to meeting you and taking care of your vehicle needs.

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2 Reviews of Jack Gray

March 19, 2024

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Service depth very unorganized, poor service. Will no longer use Harry Robinson GMC Fort Smith Arkansas. More

by Nickyrakins
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 19, 2024

Harry Robinson Buick GMC responded

As our service manager, Samantha, tried to explain, we apologize for the communication mix-up. We had 2 customers with similar names, and our new service advisor updated the incorrect customer. We are actively working on training our new advisors, including communication, which is critical to solidifying trust. I apologize for our mistake. We strive to cultivate lifelong relationships with our customers, so I apologize for failing to achieve our goal in your case. 

March 19, 2024

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Employee Rating

Worst service ever had with a Service department. Terrible communication, They Seemed completely unorganized. Will take my business elsewhere from now on More

by Nickyrakins
Recommend Dealer
No