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James Gruman
James Gruman
Service Manager
Napleton Downtown Chevrolet Buick GMC
2720 S Michigan Ave
Chicago, IL 60616
15 Reviews
Over 30 years in the automotive service side. Enjoy riding motorcycles and boating. I have had several pets over the last 30 years and currently have Ellie my Jack Russell
Read more15 Reviews
Write a ReviewDealership Experience
1 yr, 5 mos
Languages Spoken
English
15 Reviews of James Gruman
March 02, 2026
Mike is great he fix my windows when they let down on there own mike look AT my radio I'm very happy with his kind help there own mike look AT my radio I'm very happy with his kind help More
by cgilesm01
Other Employees Tagged: Todd Morrison, Michael Acre, Sandra Cardona, Hector Cuevas, Brian Jones, Manny Diaz, Hillary Fields , Mike
January 29, 2026
Never have parts, can’t figure out the issue with my car and i keep having the same issues with my speakers, CarPlay, and my suspension that they fixed and it’s making the same noise and i keep having the same issues with my speakers, CarPlay, and my suspension that they fixed and it’s making the same noise More
by Ajeane3
Other Employees Tagged: Todd Morrison, Michael Acre, Manny Diaz
January 26, 2026
I went there with screeching brakes that are still under warranty. They did not fully inspect brakes but just measured them from the side and said they were ok. More focused on other things than what I came warranty. They did not fully inspect brakes but just measured them from the side and said they were ok. More focused on other things than what I came in for. I've had my car for 7 years (bought it new). Brakes have never screeched just because it is cold. I must need to pay to get a real inspection even though the brakes and rotors are still under warranty More
by booker.jacqueline
December 15, 2025
The service is very good and fast thanks for everything stay strong and safe thanks stay strong and safe thanks More
by Headwead phil
Other Employees Tagged: Todd Morrison, Michael Acre
December 12, 2025
The service was very good and really quick I was completely satisfied and recommend them completely satisfied and recommend them More
by Jonesmiriam23
Other Employees Tagged: Todd Morrison, Michael Acre, Sandra Cardona, Hector Cuevas, Manny Diaz
November 17, 2025
But my very first car here they have very, very great services as convenient and reliable not only are they’re just being fast but they’re also listening to your problems and making sure that they’re dir services as convenient and reliable not only are they’re just being fast but they’re also listening to your problems and making sure that they’re directing that issue and they will get it fixed won’t breakdown again. I love you thank you Napleton we love you. Keep up the great work 10 stars. More
by Moriah mays
Other Employees Tagged: Todd Morrison, Michael Acre, Sandra Cardona, Hector Cuevas, Brian Jones, Manny Diaz, Hillary Fields , I couldn’t ask for great service better customer service, reliable fast convenient I couldn’t ask for better
November 07, 2025
The service tech promptly checked my vehicle in upon arrival. He was very courteous and seemed very competent. After the service was complete I was processed out and on my way. arrival. He was very courteous and seemed very competent. After the service was complete I was processed out and on my way. More
by jimmyrwatkins
Other Employees Tagged: Todd Morrison, Michael Acre, Sandra Cardona, Hector Cuevas, Manny Diaz
October 26, 2025
Awesome job, Todd took care of me and explained my concerns. Great experience and feeling. concerns. Great experience and feeling. More
by ba361591
Other Employees Tagged: Todd Morrison, Michael Acre, Sandra Cardona, Hector Cuevas, Manny Diaz
September 09, 2025
I being coming her for at least 10 years , customer service is always top notch, The place is always clean. service is always top notch, The place is always clean. More
by peacehelperfriend@yahoo.com
Other Employees Tagged: Todd Morrison, Michael Acre, Sandra Cardona, Hector Cuevas, Manny Diaz
September 08, 2025
Nice dealership with professional sales and service personnel. My service advisor Mike was knowledgeable and the waiting area was accommodating. Thank you for the service. personnel. My service advisor Mike was knowledgeable and the waiting area was accommodating. Thank you for the service. More
by BChuck22
Other Employees Tagged: Todd Morrison, Michael Acre, Sandra Cardona, Hector Cuevas, Brian Jones, Manny Diaz, Hillary Fields , Mike
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