Michael Acre
Michael Acre at Napleton Downtown Chevrolet Buick GMC

Michael Acre

Service Advisor

Napleton Downtown Chevrolet Buick GMC

2720 S Michigan Ave
Chicago, IL 60616

4.8
43 Reviews
4.8

43 Reviews

Write a Review

43 Reviews of Michael Acre

March 02, 2026

Dealership Rating
Employee Rating

Mike is great he fix my windows when they let down on there own mike look AT my radio I'm very happy with his kind help More

by cgilesm01
Service Price Transparency
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Recommend Dealer
Yes

February 18, 2026

Dealership Rating
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Great service and excellent customer service from G. N.C.Team members made me feel at home More

by Patricia Kelley
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Feb 19, 2026

Napleton Downtown Chevrolet Buick GMC responded

Patricia, your kind review warms our hearts! Thank you from the Napleton Downtown Buick GMC Team.

February 05, 2026

Dealership Rating
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I have always had good experiences here my car was taken in at my àppointment time everything i requested was taken care of in a timely mannered and my car was washed before it was returned to me i am very More

by Dee
Service Price Transparency
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Recommend Dealer
Yes
Feb 05, 2026

Napleton Downtown Chevrolet Buick GMC responded

Dee, we're glad you had a seamless experience at Napleton Downtown Buick GMC. Your satisfaction is our priority, and we look forward to serving you again!

February 05, 2026

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The service team at Napelton was attentive and quick to remedy the issue with my car. They were very kind and courteous. More

by yola959
Service Price Transparency
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Recommend Dealer
Yes
Feb 05, 2026

Napleton Downtown Chevrolet Buick GMC responded

Thank you for the awesome review! We're glad to hear our service team was attentive and quick to help. We hope to see you again at Napleton Downtown Buick GMC!

January 31, 2026

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Quick and professional. Clearly communicated the process, honest timelines. Mike made sure everything was taken care of, followed up with me. Highly recommend More

by prowell11
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Brian Jones

Feb 02, 2026

Napleton Downtown Chevrolet Buick GMC responded

Thank you for this glowing review! We are thrilled to hear that Mike took excellent care of you. We truly appreciate your business and we hope to work with you in the future. - The Napleton Downtown Buick GMC Team

January 29, 2026

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Never have parts, can’t figure out the issue with my car and i keep having the same issues with my speakers, CarPlay, and my suspension that they fixed and it’s making the same noise More

by Ajeane3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Jan 30, 2026

Napleton Downtown Chevrolet Buick GMC responded

We aim to deliver solutions efficiently, so I am disheartened to learn about the continued issues with your speakers, CarPlay, and suspension. I want to provide the repairs and accommodations you need, so let's connect so that we may work toward resolutions together. I will look for your contact information, but please reach out directly to chicagofeedback@napleton.autos - Napleton Downtown Chicago. Thank you.

January 14, 2026

Dealership Rating
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Great Service, Nice Waiting area, everyone had a nice attitude, and they finished my car quick More

by sych71
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Todd Morrison, Manny Diaz

Jan 14, 2026

Napleton Downtown Chevrolet Buick GMC responded

Thanks for the great review of Napleton Downtown Buick GMC!

December 31, 2025

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Employee Rating

Mr. Michael is a true gentleman, professional and very kind. He was knowledgeable, experienced and kind. More

by Marie
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Recommend Dealer
Yes
Dec 31, 2025

Napleton Downtown Chevrolet Buick GMC responded

Marie, thank you for the excellent review of Mr. Michael's professionalism and expertise! We are proud to have him on our team, and we hope to see you again at Napleton Downtown Buick GMC. Safe travels!

December 26, 2025

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Martin and the rest of the service reps are thorough and very customer oriented. Everything went smoothly. More

by Paul.bratley
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Manny Diaz , Martin

Dec 26, 2025

Napleton Downtown Chevrolet Buick GMC responded

Hi Paul, we're glad to hear Martin and our team at Napleton Downtown Buick GMC Service Department took great care of you. We look forward to assisting you in the future!

December 16, 2025

Dealership Rating
Employee Rating

Napleton's Downtown dealership is the go to place for servicing our Buick's. We have consistently received great service and friendly treatment from the staff. And their work has always been completed More

by jimbowler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 16, 2025

Napleton Downtown Chevrolet Buick GMC responded

Thank you, Jim! We are grateful for your business and your fantastic review of our team. We look forward to seeing you next time at Napleton Downtown Buick GMC!

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