James Lyle | Page 5

Went to the dealership for a 2 car deal and was greated and shown the lot. The greeter did a great job making me feel welcome. Although the lot is fenced and you are prevented from browsing by the fence an and shown the lot. The greeter did a great job making me feel welcome. Although the lot is fenced and you are prevented from browsing by the fence and greeters. After looking at some cars for a few minutes, not even asked if I wanted a test drive, I went inside and was handed off to someone else to work numbers. Jamal was very timid and wanted my car keys, credit from my wife and I immediately (wife was at home). I said hey I just want numbers so I can decide what dealer I will buy from. He refused to give me numbers until I provided credit, So I gave him my car keys, my wifes information, and my information I even had my wife provide him with an email copy of her license. After running my credit, not my wifes who has a 700 credit score, I was told by Jamal that his sales Manager James Lyle would not provide me with numbers until I provide him with someone qualified to buy a car he then said out loud my credit score, loud enough for the two employees in the next cubical and guest at the table behind me to hear. I was extremely embarassed, I then expalined the situation to Jamal and that my credit is that way because of school loans that I have not paid in 5 years and my credit has not changed since leasing my 2 Toyota's from Central Florida Toyota almost 3 years ago. I also reported that I was first on the loan and had my mother cosigned the last loan who has a 850 credit score, who is willing to cosign again. I then asked will you get me the numbers so I can see if I want to buy a car from your dealership, Jamal went back to James and came back very quickly and said he can not sell me a car, very loudly. I then got up and said you really do not want to sell me a car? and Jamal just looked at me. I then walked into the sales manager office and confronted James who looked right at me and said I do not see anyone that can Lease a car. I start to leave and by now there is an audience, so I turned around and called James a swindler. Next James tells me to leave and don't come back, mind you I can not go because they have hidden my Toyota Prius keys from me, so I turn back around and James says leave now before I can say something. I turn toward the door and anounce to all the eyes watching that they refuse to give me numbers until I provide them with credit that can buy and they are trying to swindle me and trick people into buying cars. I was then told to leave now loudly as I was walking out. I went outside and waited out front and two employees headed toward me fearing for my life I called the police, now I still can not leave as they are holding my car hostage. I stepped farther away from the building walking toward the street the direction off the property and leave my car. I then announced to the employees following I was calling the police they then turned and walked away. A few minutes later I was on the phone with the police and someone came up behind me with my keys. I then walked to my car and drove away. More

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Thank you for your wonderful service and help in choosing a Tacoma truck. You people are tops in sales and service. You go way beyond the call of duty to make sure your customer is taken care of... a Tacoma truck. You people are tops in sales and service. You go way beyond the call of duty to make sure your customer is taken care of... More

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GREAT EXPERIENCE!!!! My wife and I were not happy with our salesman from the Toyota dealership in Ocala so I called the sales manager at Toyota of Orlando. From the moment I entered the dealership and spo our salesman from the Toyota dealership in Ocala so I called the sales manager at Toyota of Orlando. From the moment I entered the dealership and spoke with the salesman to finance to the sales manager, the entire staff was very friendly and never pushy. I drove off with our new Toyota Highlander that night. It was worth driving an hour to receive that service!!!! More

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