Jason Colby | Page 11

They’re good service and Nice people that why I am coming Hopkins mn ok Hopkins mn ok More

by Idiris Ereg Verified Customer Verified Customer

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After having our Toyota laid up for 3 months with a local mechanic who attempted to diagnose and repair and then charged us without fixing the issue, your staff diagnosed the issue and fixed it within a few mechanic who attempted to diagnose and repair and then charged us without fixing the issue, your staff diagnosed the issue and fixed it within a few hours. Staff were professional and communicated well in the process. Engine Light is still off!!!!🤞. More

by JRWHIZ Verified Customer Verified Customer

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Service is in the details and communication. Drive into the service Bay Area and get out of the vehicle. Service people see us, but no one comes out to ask us why we are there. Go into the gl Drive into the service Bay Area and get out of the vehicle. Service people see us, but no one comes out to ask us why we are there. Go into the glassed off area, wait maybe half a minute, no one ahead of us, finally eye contact and then, can I help you. Service took an hour which was expected. Then Jason comes out and hands me the multipoint inspection handout, and brings me to the cashier counter. Reviewed bill at counter, It said filter was replaced. Wanted to know what filter was replaced as it was suppose to be the cabin filter. I told the woman cashier to ask the service writer, she seemed afraid or reluctant to go and asked him. After discussion with the other cashier she went and asked him. It was confirmed that it was the cabin filter. When I got home I looked under the hood to check things out, make sure dip stick is in and oil cap tight etc. Windshield washer reservoir half empty or if you prefer half full!!! Can’t take the time to top off the windshield washer fluid. A good way to save a dime I guess, or not care. Reviewed the video of the visit …Mechanic shows the cabin and engine filter which he replaced. Thanks for the engine filter. When I was in the military and responsible for millions of dollars worth of equipment I made sure no one was afraid or unwilling to ask for help or advise (the lady at the cashier counter). Also, communication between staff was critical (communication regarding filter type and what was replaced). Attention to the details, communication and respect helped keep the aircraft working and many men alive. Challenge your staff to lead by example: the results will astound you. More

by brgriff58 Verified Customer Verified Customer

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I never had a better experience. Wonderful service and great people. Jason was very professional and friendly. Wonderful service and great people. Jason was very professional and friendly. More

by SDKURTZ22 Verified Customer Verified Customer

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As a result of lighter than usual morning traffic I arrived early for my appointment. Not a problem, they got me checked in and got things started. Quick and easy and done in a very reasonable amount o arrived early for my appointment. Not a problem, they got me checked in and got things started. Quick and easy and done in a very reasonable amount of time. The video from the technician doing a walk around and explaining the services and checks performed was awesome! More

by R.WAMS Verified Customer Verified Customer

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Very professional, courteous, friendly and clean. I just wish the car wash had been working. I just wish the car wash had been working. More

by RPOL72 Verified Customer Verified Customer

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