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Cole Mitchem
128 Reviews
128 Reviews
Write a ReviewDealership Experience
7 yrs, 10 mos
Languages Spoken
English
128 Reviews of Cole Mitchem
May 13, 2024
The service was fast, great, and right to the point. The technician who assisted me went above and beyond. The technician who assisted me went above and beyond. More
by HODGSONJANDREW
Verified CustomerOther Employees Tagged: Dave Grosulak, Mark Stibal, Jason Colby, Neil Knutson, Tyler Johnston, Sean O'Driscoll, Riley Flenniken, Mario Najera
Helpful 
May 10, 2024
I was greeted upon arriving for my 25,000 miles service on our Highlander and told to wait in the Guest Waiting area. After about 30 minutes I received a text with a video of the vehicle. A little later on our Highlander and told to wait in the Guest Waiting area. After about 30 minutes I received a text with a video of the vehicle. A little later I received a text saying the vehicle was ready and to call a specific number. This call went to the Burnsville Toyota Service Desk who asked if I needed a ride since my vehicle was done. I replied that why would I need a ride when I'm sitting in the waiting area. The service receptionist was confused and said I should come up the the counter where I was helped. I have two major issues with my visit to Burnsville Toyota. 1) the service team not knowing where I was during the servicing of my vehicle. Why was I sent a text to call service when I'm sitting in the waiting area. (someone could/should have simply walked 40' into the waiting area to tell me my vehicle was done as well as letting me know what they found during servicing. 2) When the vehicle was serviced, both the engine air filter and the cabin air filter were flagged as Red but no one in the service department offered me the option to replace either or both filters. Now I am left replacing them both on my own and Burnsville Toyota missed an opportunity to sell me two new filters and the opportunity to fully take care of a customer. I am disappointed in the lack of customer service, the confusion, and lack of communications with me at the Burnsville Toyota Service Department. More
by TERRYHAHN1
May 04, 2024
excellent service was informed of findings of recall and advised immediately that there were no defects noted excellent waiting area and wonderful staff advised immediately that there were no defects noted excellent waiting area and wonderful staff More
by guard42362
Other Employees Tagged: Dave Grosulak, Mark Stibal, Jason Colby, Neil Knutson, Tyler Johnston, Sean O'Driscoll, Riley Flenniken, Mario Najera
May 01, 2024
It was very easy the service was very good customer service was excellent I like coming there service was excellent I like coming there More
by SHUKRISHASSAN2
Other Employees Tagged: Tyler Johnston
April 30, 2024
Service did a great job. I wish they had better amenities when waiting like nicer coffee machine and update furniture. The car wash needs a total update. It basically spraye I wish they had better amenities when waiting like nicer coffee machine and update furniture. The car wash needs a total update. It basically sprayed water with no soap More
by COVENANT.INFORMATION
April 20, 2024
Great service and warranty! I bought my truck new at Burnsville Toyota and all my maintenance is done there. Since 2009 it’s running great! I bought my truck new at Burnsville Toyota and all my maintenance is done there. Since 2009 it’s running great! More
by lawrence.jacobs65
Other Employees Tagged: Dave Grosulak, Mark Stibal, Jason Colby, Neil Knutson, Tyler Johnston, Sean O'Driscoll, Riley Flenniken, Mario Najera
Dealership Inventory (280 Vehicles)
2021 Toyota Highlander Hybrid
used
Midnight Black Metallic exterior
Automatic
All-wheel Drive
