Jason Colby
Jason Colby at Burnsville Toyota

Jason Colby | Page 10

Service Consultant

Burnsville Toyota

14730 Buck Hill Rd.
Burnsville, MN 55306

4.8
116 Reviews
4.8

116 Reviews

Write a Review

Dealership Experience

7 yrs, 7 mos

Languages Spoken

English English

116 Reviews of Jason Colby

July 25, 2023

Dealership Rating
Employee Rating

Always great customer service and I trust the service guys to take care of my car. More

by CHALONEMARIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean O'Driscoll

Jul 26, 2023

Burnsville Toyota responded

We truly appreciate you taking the time to write about your experience at our service department. We want to provide all of our customers with quick and efficient vehicle maintenance, and I am thrilled to hear that you feel you had such a wonderful experience with our team. I am happy to hear that you can trust us with your vehicle and hope you continue to choose us whenever you need your car serviced. I can’t wait to see you again soon! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

July 23, 2023

Dealership Rating
Employee Rating

Friendly and efficient. The service was completed as mentioned. The associate answered all of my questions. More

by GABBOTT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 25, 2023

Burnsville Toyota responded

Thank you so much for taking the time to write such great feedback, Gabbott. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that our team was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

Jul 30, 2023

GABBOTT responded

Mike I did not receive the multi point inspection report. Can you send that?

July 17, 2023

Dealership Rating
Employee Rating

You noticed the tire has issue needs to change Thank you for the service, and the advice to change tires..appreciated More

by hibaburale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dave Grosulak, Cole Mitchem, Neil Knutson, Tyler Johnston, Sean O'Driscoll , Doug Anderson, Nolan Christy, Amador Pacheco, Allex Roberge

Jul 19, 2023

Burnsville Toyota responded

Thank you for taking the time to write this wonderful review about our service department. I am extremely pleased that our team was able to locate and fix the problem in an efficient and professional manner. Thank you for your loyalty to us here at Burnsville Toyota and we look forward to your continued business! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

July 14, 2023

Dealership Rating
Employee Rating

On page 1. Quanity 2Description Super Long Life C Cost$26.66x2eee explain what the items explain $53.32 Please explain what the items are for. Thank you. More

by dld.daggett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dave Grosulak, Mark Stibal, Cole Mitchem, Neil Knutson, Tyler Johnston, Sean O'Driscoll , Nolan Christy, Amador Pacheco, Allex Roberge

Jul 18, 2023

Burnsville Toyota responded

Hello! Please reach out to me at your convenience, so I can help you with any questions about your service! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

July 11, 2023

Dealership Rating
Employee Rating

For the first time since I purchased my 2013 Prius, I feel like I was a victim of an attempted scam! On my last service visit the advisor, Nolan, the advisor for the most recent visit, confirmed that I w More

by glb615
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Dave Grosulak, Cole Mitchem, Neil Knutson, Tyler Johnston , Doug Anderson, Nolan Christy

Jul 12, 2023

Burnsville Toyota responded

Thank you for taking the time to share your recent experience at Burnsville Toyota. I want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. I would sincerely appreciate the opportunity to amend the situation, so please contact me directly. Thank you. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

July 08, 2023

Dealership Rating
Employee Rating

Jason is always courteous. Attentive and is always very helpful to work with my schedule gets things done in a timely manner. More

by RKISSNER0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dave Grosulak, Mark Stibal , Doug Anderson, Allex Roberge

Jul 11, 2023

Burnsville Toyota responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

July 05, 2023

Dealership Rating
Employee Rating

I was happy with the service and was delighted when warm chocolate chip cookies were provided. More

by COLBERTFAN4268
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 07, 2023

Burnsville Toyota responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

June 29, 2023

Dealership Rating
Employee Rating

The person that helped me was racist and very rude and didn’t even help me More

by josevillalta79
Service Price Transparency
Workmanship
Recommend Dealer
No
Jul 05, 2023

Burnsville Toyota responded

We acknowledge your review and are currently looking into the events you’ve detailed.

June 27, 2023

Dealership Rating
Employee Rating

Great customer service. And quick service as well. Clean and spacious waiting room. Good job people! More

by bergheric51
Service Price Transparency
Recommend Dealer
Yes
Jun 29, 2023

Burnsville Toyota responded

To say thank you is not enough! I am thrilled to read your kind words about our employees, facility, and overall experience with us. Please stop by Burnsville Toyota again! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

June 22, 2023

Dealership Rating
Employee Rating

Work was not done in a timely manner, greasy handprints everywhere and seat broken. Have to return to fix what burnsville Toyota broke. Very unsatisfied. More

by teffienick
Service Price Transparency
Recommend Dealer
No
Jun 26, 2023

Burnsville Toyota responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

Jun 27, 2023

teffienick responded

Please call Nick at 612-203-5483.

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