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Jeff Defonseka
Jeff Defonseka at BMW of Bridgewater
Refer Me

Jeff Defonseka | Page 3

Service Manager

BMW of Bridgewater

655 U.S. 202
Bridgewater, NJ 08807

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4.9
50 Reviews

Dealership Experience

6 yrs, 1 mo

Specialties & Trainings

NADA DEALER ACADEMY GRADUATE N385

AUTOMOTIVE NEWS 40 UNDER 40 FOR 2023

4.9

50 Reviews

Write a Review

50 Reviews of Jeff Defonseka

September 26, 2022

Dealership Rating
Employee Rating

Darell and the whole staff went above and beyond to take car of me. Outstanding service More

by Robert Larsen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Yates, Lori Trimarco, Chris Apgar, Chris Rokosny, Heather Gawel

Helpful
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Sep 27, 2022

BMW of Bridgewater responded

Robert, thanks so much for the five-star review for BMW of Bridgewater! We are thrilled that Darell and our whole team left a great impression and took excellent care of your vehicle. See you down the road!

August 24, 2022

Dealership Rating
Employee Rating

BMW of Bridgewater has the best service department and the employees are wonderful. Jose was great, thank you More

by lbeans31563
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Yates, Lori Trimarco, Chris Apgar , Jose Fernandez

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Aug 24, 2022

BMW of Bridgewater responded

We're glad you have the utmost confidence in Jose and the BMW of Bridgewater service team! Thank you for your kind words and five-star review - we'll be here if you need us down the road. Be well!

April 21, 2022

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Employee Rating

Service manager proactive getting known horrific engine issue covered by extended limited warranty. Disappointed hood release not functioning when car returned - expensive repair with no admission of fault More

by LG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Monica

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Apr 22, 2022

BMW of Bridgewater responded

Mr. Wilson, Thank you for trusting us with your vehicle. I apologize for the issues you're experiencing with your hood release after your repairs and understand why this would be so frustrating. Unfortunately, I cannot cover rusted and seized hood release mechanisms at no charge on a vehicle that is almost 10 years old and has 83,000 miles. I did, however, go above and beyond to cover a $4000 repair on your vehicle at $0 cost to you. If you would like to discuss what happened here further, I would be glad to take your call. Jeff Defonseka - Service Manager - 908-287-1800 x128

February 04, 2022

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Employee Rating

Very good experience, as is normal with this dealership. They always do a great job! More

by James.marsh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lori Trimarco, Heather Gawel

Helpful
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Feb 04, 2022

BMW of Bridgewater responded

Thank you James for the great review! We appreciate your trust in us to get the job done right.

January 28, 2022

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Employee Rating

My 2nd service visit and it went as smoothly as my 1st, customer care is very good, friendly welcoming dealership, easy to talk & deal with. More

by Malloy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lori Trimarco

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Jan 31, 2022

BMW of Bridgewater responded

We're thrilled that we could earn your support here at BMW of Bridgewater! Thanks so much for your confidence in the team to get the job done. We look forward to seeing you again next time!

January 23, 2022

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Employee Rating

Mark reinforced why we bought from BMW Bridgewater. A great manager who exhibited great customer service! More

by Helene
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lori Trimarco , Mark Carvalho

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Jan 24, 2022

BMW of Bridgewater responded

Helene, thank you for taking the time to review us! We are so glad to hear that Mark delivered such a successful service experience. Drive safely, and we hope to see you back again at BMW of Bridgewater!

January 02, 2022

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Employee Rating

Received my vehicle back from an airbag recall working flawlessly. Super cleaned up as well. Very courteous staff; including my advisor Andrew. More

by R.R.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Andrew Kleczynski

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Jan 03, 2022

BMW of Bridgewater responded

It was our pleasure to take care of your airbag recall and for us to return your vehicle to you sparkling clean. We're so grateful that you brought your business to BMW of Bridgewater, and we hope you'll continue to rely on Andrew and the team for all your future service needs!

November 25, 2021

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Employee Rating

Excellent service and genuine attention to detail along with premium customer care makes this dealership one of the best I have ever had the pleasure to experience More

by Cbrosen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lori Trimarco

Helpful
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Nov 29, 2021

BMW of Bridgewater responded

It means so much to hear that your recent service visit was such a success. Thank you for stopping by to share this feedback! We look forward to seeing you again at BMW of Bridgewater.

October 27, 2021

Dealership Rating
Employee Rating

A well-oiled machine from sales to service. Manjula...everything you want in a salesperson! My highest praise; this organization values MY time. More

by Paul
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Yates, Lori Trimarco, Chris Rokosny, Manjula Biju, Heather Gawel

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Oct 27, 2021

BMW of Bridgewater responded

Paul, we thank you for your business and for sharing your kind words about Manjula. It's great that you always felt cared for here in BMW of Bridgewater.

October 01, 2021

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Employee Rating

The BMW of Bridgewater staff went above and beyond with my vehicle and fixed my problem. I will be back again for more service. Monika was so helpful. Kurt did an awesome job on my car. Thank you both so m More

by Chris K.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Monika, Kurt (tech)

Helpful
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Oct 02, 2021

BMW of Bridgewater responded

Kurt, Monika, and the BMW of Bridgewater team will always take every measure possible to make sure your concerns are addressed. Chris, thank you for putting your confidence in our team to provide you with solutions, and we hope next time you require automotive care, you'll think of us!

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