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Jessica Hermida
Jessica Hermida at Smythe Volvo Cars

Jessica Hermida

Service Advisor

Smythe Volvo Cars

40 River Road
Summit, NJ 07901

Contact Me
4.9
67 Reviews

Dealership Experience

1 yr, 5 mos

Industry Experience

5 yrs, 6 mos

Languages Spoken

Portuguese Portuguese

Spanish Spanish

4.9

67 Reviews

Write a Review

67 Reviews of Jessica Hermida

December 02, 2025

Dealership Rating
Employee Rating

Great attentive and thorough service Attention to detail, responsive and considerate Jessica was excellent with service 10/10 More

by FAHEYLESLIE
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hermida

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Dec 02, 2025

Smythe Volvo Cars responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Enjoy!

November 28, 2025

Dealership Rating
Employee Rating

Great communication with Jessica, she was clear and thorough! Maintenance was quick and easy, no complaints! More

by VILLAFAJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Billy Shannon

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Nov 28, 2025

Smythe Volvo Cars responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Smythe Volvo Cars! Enjoy!

November 22, 2025

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Employee Rating

Another great experience with the Smythe team - responsive, attentive to details (including getting paperwork done efficiently). And a huge vote of confidence in the service department at Smythe (R More

by hsV70
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Regina Krauza, Alon Katende, Billy Shannon, Larry Pius, Alan Faynzilberg

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Nov 22, 2025

Smythe Volvo Cars responded

Here at Smythe Volvo Cars, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Enjoy!

November 21, 2025

Dealership Rating
Employee Rating

I have been a customer for many years. Love all the vehicles that I have owned and never had a problem with the service. Jessica went above and beyond. Thank you. More

by BANGELO0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 21, 2025

Smythe Volvo Cars responded

Thanks for sharing your thoughts about your experience with Smythe Volvo Cars. We appreciate your business and hope to see you again soon! Enjoy!

November 21, 2025

Dealership Rating
Employee Rating

My experience was efficient and Jessica made painless an unplanned visit to the dealer for a tire replacement. More

by Jonathanmcortell
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hermida

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Nov 22, 2025

Smythe Volvo Cars responded

We’re glad to hear our team made your tire replacement visit smooth. Thank you for choosing Smythe Volvo Cars. Your feedback is appreciated.

November 19, 2025

Dealership Rating
Employee Rating

Jessica is an excellent worker. Knowledgeable, friendly, attentive to detail, and very good at communicating with the customer. More

by PMROBY
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hermida

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Nov 19, 2025

Smythe Volvo Cars responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Smythe Volvo Cars, we look forward to having you as a valued customer for many years to come! Enjoy!

November 19, 2025

Dealership Rating
Employee Rating

Polite, responsive, and helpful. Jessica was great and seeing the photos and review is fantastic. More

by JBERKERY0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 19, 2025

Smythe Volvo Cars responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Enjoy!

November 19, 2025

Dealership Rating
Employee Rating

Exceptional customer service - Jessica and Ian took the time to keenly listen to my concerns, quickly troubleshoot and provide resolution in no time. What a crew! More

by Happy Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ian

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Nov 19, 2025

Smythe Volvo Cars responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Enjoy!

November 19, 2025

Dealership Rating
Employee Rating

I've been going to Smythe for the past 15 years. Whether I'm dealing with their sales department or service department - I have nothing but good things to say about their staff, and customer service More

by RANDI MACHADO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward, Scott Jackson, Kyle Jackson, Regina Krauza, Mark Terry, Billy Shannon

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Nov 19, 2025

Smythe Volvo Cars responded

Thank you for choosing Smythe Volvo Cars. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Enjoy!

November 18, 2025

Dealership Rating
Employee Rating

Jessica did a terrific job for us. Friendly, prompt and got issue resolved quickly. Thanks! More

by Bbbregman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward, Doug MacAdam

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Nov 18, 2025

Smythe Volvo Cars responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Smythe Volvo Cars to be a positive one. Please don't hesitate to reach out if you need anything else. Enjoy!

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