John Booth | Page 2

The first time I saw the Hyundai Palisade, I knew that it would be my next new vehicle. I looked for about two months and talked to about twenty dealers. I truly thought the Palisade was just out of my pri would be my next new vehicle. I looked for about two months and talked to about twenty dealers. I truly thought the Palisade was just out of my price range. Then, I found Universal Hyundai. From the first time Deigo contacted me, until Alexis gave me my keys tonight, the service was amazing. Zero games. No ridiculous extra fees. Just simple, straightforward, honest service. Everyone at Universal, John, Alexis, Robert, and Deigo, all went above and beyond. I am so thankful to have found this dealership! I love my new Palisade! More

Helpful 0

Report | Print

Typical Dealership The salespeople and managers treated me like I didn't know what I was talking about. The only thing you can do, if you want to buy a particular vehicl The salespeople and managers treated me like I didn't know what I was talking about. The only thing you can do, if you want to buy a particular vehicle, is agree with them. If you don't agree with them, they will simply keep repeating themselves as though they have been programmed with the information that the dealership wants you to hear. Since I had been searching for a particular make and model of car, and had my own financing, I went to the dealership. They told me my financing was wrong. I told them I had correct financing. They just kept telling me I was wrong and they could not accept my Finance Company Draft. I tried to tell them that all of the papers were properly documented. They still told me I was wrong. Once you accept what they are telling you (even though it is wrong), you can then begin the buying process. They ultimately, wanted to write up the contract on the car at a higher interest rate. As they put it, "we are not making any money on the car, so we have to make something on the backend by financing it. I relented and let them finance my car. My finance company told me to do so. In two weeks my finance company will refinance the loan at a lower rate. The dealership will get credit for the sale, but they won.t make anything on the backend. Fortunately my finance company worked with me, so I wouldn't have to pay the higher interest rate the Dealership "basically" forced me into doing, just so I could get the car I wanted. More

Helpful 1

Report | Print

Three days wasted attempting to complete a deal on a Hyundai Accent. Was pawned off to three different people who had no clue what they were doing. We were lured in with Internet Pricing and the $3500 C Hyundai Accent. Was pawned off to three different people who had no clue what they were doing. We were lured in with Internet Pricing and the $3500 Cash for Clunkers program. After three days of trying to submit our a paperwork we were finally contacted and magically the car price escalated by thousands, as well as the monthly cost increasing from $198 to $350. Mishandling from the bottom up. John Booth who claimed to be the Store Manager got involved, left a message for us, and minutes later when I called back he had left for the day. Never heard back from him. Like I said, no follow-up. Take your hard earned money elsewhere my friends. YOU deserve better! More

Helpful 2

Report | Print

Fabio was FANTASTIC Fabio was quick to find me a car that fitted my needs. I came in to service my old car but left with a new, safer car. Then Frankie Martinez was able Fabio was quick to find me a car that fitted my needs. I came in to service my old car but left with a new, safer car. Then Frankie Martinez was able to have the process of getting a loan to go fast. More

Helpful 0

Report | Print

Fabio Thiers es Excellent Fabio es excelente vendor, professional, am able, educado. Lo recomiendo 100% tanto a clientes como a los granted de esta empresa. Gracias por todo. S Fabio es excelente vendor, professional, am able, educado. Lo recomiendo 100% tanto a clientes como a los granted de esta empresa. Gracias por todo. Saludos More

Helpful 0

Report | Print

Fabio Fernández fue excellente Fabio Fernándes me atendió excelente, muy profesional. Excelente apresentaccion del carro. Me convencio. Demostró tener extenso conocimiento tanto del Fabio Fernándes me atendió excelente, muy profesional. Excelente apresentaccion del carro. Me convencio. Demostró tener extenso conocimiento tanto del vehiculo como del servicio al cliente. Mi esposo y yo Estamos Muy agradecidos por el excelente servicio de Fabio y de la compañía. Muchas gracias!!! More

Helpful 0

Report | Print

Appreciation for a consumer As a consumer vehicle I have never had a better experience than the one at Nissan Hyundai Universal Hyundai has been a very good pleasure to be serve As a consumer vehicle I have never had a better experience than the one at Nissan Hyundai Universal Hyundai has been a very good pleasure to be served in this place a sales person Mr. Adam was courteous attentive and knowledgeable on what he was offering thank you very much for your service Mr. Adams and Mr. John for this experience . More

Helpful 0

Report | Print

Fabio es Awesome Fabio me trato bien , me dio explicó como funciona las cosas me dio agua , me vino a cambiar las llaves de la goma muchas GRACIAS por su ayuda Fabio me trato bien , me dio explicó como funciona las cosas me dio agua , me vino a cambiar las llaves de la goma muchas GRACIAS por su ayuda More

Helpful 0

Report | Print

Fabio Positivo Fabio foi uma excelente indicação e nos ajudou muito do inicio ao fim! Atendimento fenomenal! Nota 10, recomendo a todos que precisam de carro um carr Fabio foi uma excelente indicação e nos ajudou muito do inicio ao fim! Atendimento fenomenal! Nota 10, recomendo a todos que precisam de carro um carro novo! Procurem o Fabio!!! More

Helpful 0

Report | Print

Fabio was Fabuloso Fabio was a great help to us to upgrade our current Hyundai. He was amazing to work with our needs and took time to assess our needs. We truly appreci Fabio was a great help to us to upgrade our current Hyundai. He was amazing to work with our needs and took time to assess our needs. We truly appreciate his time and help. More

Helpful 0

Report | Print