Jose Garcia | Page 97

A Hidden Gem! We have been shopping around for a Cadillac SRX. We have visited a couple Cadillac dealers as well as some used car dealers. Like everyone we had a pr We have been shopping around for a Cadillac SRX. We have visited a couple Cadillac dealers as well as some used car dealers. Like everyone we had a price in mind that we were comfortable with paying. We saw on the Bourne website they had a couple SRX's. We had been to another dealership earlier in the day and decided to swing by Bourne on our way home. BEST DECISION WE COULD HAVE MADE! We drove on to the lot and business was BOOMING, which we felt was a good sign. Tons of cars. We spotted one of the SRX's and looked it over. What a pleasure to have the price and mileage posted on the windshield. We walked the lot taking note of some other models we might want to consider and then made our way inside to the showroom to speak with a salesperson. We were promptly greeted by 2 young ladies at the front desk and immediately introduced to smiling Jose Garcia. Jose could give lessons to other car salespeople. Friendly but not fake or over the top, knowledgeable, and respected our time and got right down to work with us. We drove the SRX and met back with Jose, he explained our option of putting a deposit down to secure the car, which we did, just to give us a little time to be sure. We walked around the lot a bit more and any staff member we came across was smiling, pleasant, said "hello", just gave us a good vibe about Bourne. We moved forward with the purchase and in all my years of purchasing cars, NEVER have I had a salesperson like Jose, who noted the questions we had about the car and the few issues, we had a email the next morning with answers to ALL our questions as well as a menu from Shawn in the finance department outlining our options for additional coverage. We asked Jose if we could finalize the sale and pick up the car the next day. "of course, no problem" was his response. He touched base with me through out the day confirming that he somehow managed to get the extra key we requested made and had the car detailed. We live about 40 minutes away and I work till 5. Again "no problem" said Jose, he'll be there and car will be ready. We arrived, again greeted warmly and showroom was busy but Jose made eye contact, waved to us and said he would be right with us. Waited just a few minutes Jose took us to Dave Olson, yet another friendly, professional, he had our file, went thru all the details with us, BOOM we were back with Jose, who had put our plates we had brought with us on our new car, took us outside and walked thru the car with us an made sure we were happy and comfortable, WHICH WE WERE!! My husband spotted a coupe in the lot which he liked the look of and inquired about it to Jose, even though it was after 7:00 p.m. (posted closing time) he brought us back inside to his desk printed the info sheet and car fax and said if we liked we could take the car out for a drive. We thanked him and said we would look over the info sheet and contact him to schedule a time to come back. All in all a WONDERFUL experience. WE WILL BE BACK! Thank you Jose! More

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Great Experience Very friendly and didn't feel pressured into buying a car one bit, Jose is the man and we got a great deal on a great car...very satisfied and would r Very friendly and didn't feel pressured into buying a car one bit, Jose is the man and we got a great deal on a great car...very satisfied and would recommend to anybody wanting to purchase a used car More

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Surprisingly great experience! We stumbled upon this dealer after searching the area for a manual Ford Focus ST - when we arrived the place was jammin' and was a little overwhelming We stumbled upon this dealer after searching the area for a manual Ford Focus ST - when we arrived the place was jammin' and was a little overwhelming - seemed chaotic at first with all the people there, but we were taken in right away, and the car we came to see was zipped right over from their storage lot. We knew we were buying the car as soon as the test drive started, but had some concerns about some issues on the body. We were prepared to haggle, since we are not new to the idea of used-car dealerships, but Jose nipped that in the bud real quick and told us absolutely everything would be handled. As an uncompromising consumer, and a complete pain in the arse girlfriend to a very patient man, this was excellent news. No haggling, no fussing, just good old fashioned customer service. My blood pressure stayed low, and my boyfriend didn't leave with a headache - everyone's a winner. Carlos was a gem, zipped right through all the boring stuff, and explained what went over our heads, and Jose took time to answer any questions we had all while turning and burning a good bunch of President's Day car buyers. This was for SURE my best car buying experience, and it wasn't even for me. I am very thankful for Google, and would tell ANYONE to hop in whatever they are driving at this point and go pay them a visit, you'll be glad you did. More

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Great service, awesome car! Jose, Mike, Matt and Shaun were superb! This dealership has Always great customer service and inventory of cars they provide are top notch!!! Thank Jose, Mike, Matt and Shaun were superb! This dealership has Always great customer service and inventory of cars they provide are top notch!!! Thank you!!! More

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Quick and easy!! I knew the car I was looking for after browsing Bourne's website and didn't have a whole lot of free time. Jose arranged a quick test drive and had th I knew the car I was looking for after browsing Bourne's website and didn't have a whole lot of free time. Jose arranged a quick test drive and had the paperwork done in no time. Carlos offered me some excellent no-pressure financing options and had me on my way in short order. They took care of the insurance and registration and the car was ready that afternoon. Couldn't have been any better!! More

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The Best Simply the best. Great Service. Everyone is helpful and extremely civil and do not pressure you in anyway. After many long years of putting up with th Simply the best. Great Service. Everyone is helpful and extremely civil and do not pressure you in anyway. After many long years of putting up with the typical sales tactics at at many car dealers, I must say without qualification that I would never even consider another dealer when looking for a vehicle. Bourne auto simply does not have that extremely irritating unctuous quality so prevalent at the usual dealership. More

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Great pricing, no hassle process, excellent service Jose was great, test drive w/ no pressure tactics, explained things well and worked with my time line to get the car registered so I could also get a Jose was great, test drive w/ no pressure tactics, explained things well and worked with my time line to get the car registered so I could also get a resident parking permit. They had an issue with the paperwork so he drove out to meet me at 10 pm on a weeknight. Alicia in registrations was also very helpful with that process and emailed me a copy of the registration to help with the process. To summarize: excellent service, great pricing and no hassle sales process. That said, it's a high volume environment, so there is oftentimes a wait as the sales people also handle service and have to juggle multiple customers at one time. Thus, my only recommendation for them to work on improving is to tweak the service model so customers are not left on hold or waiting for an answer. More

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Excellent customer service- highly recommended I purchased my car at Bourne's Auto Center, they were knowledgeable, reasonable, customer friendly, and honest. I highly recommend Bourne's Auto Cent I purchased my car at Bourne's Auto Center, they were knowledgeable, reasonable, customer friendly, and honest. I highly recommend Bourne's Auto Center to anyone looking for a quality car. Thanks for a wonderful car buying experience! More

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fantastic...jose and matt were extremely helpful jose allowed us to test drive the vehicle, let us look at others, all with no pressure. matt took care of the legal fo ancial matters and we were able jose allowed us to test drive the vehicle, let us look at others, all with no pressure. matt took care of the legal fo ancial matters and we were able to drive away that night More

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Great Experience-all the way through I recently bought my second car from Bourne's Auto Center, this one a 2008 BMW in very fine condition. I did a deep search for this specific car and I recently bought my second car from Bourne's Auto Center, this one a 2008 BMW in very fine condition. I did a deep search for this specific car and when it showed up on Bourne's website I was thrilled. I met Jose Garcia in the parking lot when I swung by to take a look at the car. Jose was completely professional in his approach. He, Shawn and Matt in finance made finalizing the transaction very simple and fairly quick. The "no haggle" pricing is hard to get used to compared to other experiences I have had.....in a good way. I am very happy with my new-to-me car and with the deal Jose and struck. When looking for high quality pre-owned vehicles....start and end with Bourne's and Jose Garcia. More

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