Michael Kelley at Bourne's Auto Center

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Michael Kelley, Scott Phillips

My Review of Bourne's Auto Center:
My husband and I purchased a pre-owned vehicle from Bournes and we could not be more pleased with the experience. We were there on a busy Sunday afternoon and even though there were many customers everyone still did a great job making sure everyone was taken care of. Mike Kelley in particular helped us with our car choices. He was attentive but not pushy and knowledgeable in every way. Scott made the financing part of the experience truly hassle free. Overall the car buying experience was great and we would recommend anyone who is in the market for a car - go here first!

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Mike Clark, Michael Kelley

My Review of Bourne's Auto Center:
I have bought my last 3 cars from Bournes, and my husband just bought his car from them too. The quality of the vehicles are great, never had a problem with any of my cars. No one can beat their prices or their more than reasonable trade in values. They go above and beyond what is expected of them. They make the car buying process stress-free and enjoyable! The staff is very personable and down to earth unlike most car dealers! They are always very helpful if you have any questions before you purchase a car, during or even after your purchase! Their warranties are a great value, even though I haven't had to use mine once! I have recommended them to my family, friends and neighbors and everyone that has dealt with them has thanked me for recommending them. I would highly recommend this dealer and wouldn't go to any other dealer!! They truly are the best around!

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Michael Kelley

My Review of Bourne's Auto Center:
My husband and I just moved to the area from NYC and had to purchase two cars at once. Bourne's Auto had their always updated inventory online so we were able to pick out cars and know the prices before even going in. I had five cars picked out to test drive, all of which were ready to go when I arrived. There was absolutely no pressure, no sales pitch, just try out the car and see if you like it and they can answer any questions. Mike Kelly made sure everything was as easy as possible with getting the cars. He even picked up my husband at the train station in Providence and gave him a loaner car when we didn't have one yet and delivered my car when it was ready! We got two great quality cars there, are extremely happy with them and stayed within budget. I definitely recommend Bourne's Auto.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Michael Kelley

My Review of Bourne's Auto Center:
My family has bought all of our last 8 cars from this dealer and we plan on continuing this moving forward. Everyone at the dealership is so nice and helpful and they make the car buying process as easy and stress free as possible. They go above and beyond to make sure you're happy both with your new purchase and they are super helpful and available with all of the post sale questions I've had as well. I've never had a less than amazing experience with anyone I've dealt with here!

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Michael Kelley, David Olson

My Review of Bourne's Auto Center:
very happy with purchase.Had a couple of small issue,Mike made sure they were taken care of.He stayed on top of things and made sure I sure I left happy.thank you once again.


Scott Gareri

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Michael Kelley

My Review of Bourne's Auto Center:
I can't say enough about my experience at Bourne's. It was fantastic. I had heard good things about Bourne's from two people close to me, so I visited the lot early on in my search. I had a great experience and felt very good about giving them my business. It was not a pressured sales attempt but more of an informational visit. But because it was very early in my search, I still felt the need to do more homework. I reviewed more cars and prices than I care to admit and kept coming back to Bourne's through web searches just based on price. I honestly wish I had trusted the great reviews I heard from personal friends and my thoughts after the first visit to Bourne's. It would've saved me a couple weeks of Internet browsing and trips to other dealerships which were uncomfortable. Mike Kelley and Bourne's Auto earned a customer for life by being straightforward, honest and having great prices.

Thanks again,
Joe

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Michael Kelley

My Review of Bourne's Auto Center:
These guys are awesome. I've bought two vehicles from them over the years. They allow you to test drive as many vehicles as you like and they have tons of cool vehicles to drive too! They offer a low price (just above wholesale) for the vehicle. They also stand behind the sale. My last purchase (although 10 years old and sold as-is) has some minor issues after the purchase. The sales guy offered to resolve them for me. I highly recommend them and think you'll have a surprisingly good purchasing experience!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Michael Kelley, David Pair, Shawn Saunders

My Review of Bourne's Auto Center:
I was looking for a Black Mercedes C 300 Sports version and still under factory warranty. I found online through autotrader that they had it in inventory. Drove there and met David Pair. I took the testdrive of the car and it was perfectly the car I wanted to buy. I reserved the car rightaway and worked with Shawn the Finance manager for the paper work and finalized the car in 15 mins of walking in.

Everybody is nice and great people to deal with. Had a couple of minor issues with the car after I bought it, which they happily fixed it. Though i was equally responsible for that and should have checked it before buying the car.

In short the overall experience was awesome and would definately recommend other friends and family to buy the car from there.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Michael Kelley

My Review of Bourne's Auto Center:
Although I did not end up purchasing a vehicle from bournes, I still wanted to give them a review. I worked with Michael Kelley and he was excellent. They are certainly no pressure and very honest about their vehicles. He was even able to find me a better interest rate than my own bank. They certainly look out for their customers. Would certainly come back for the right vehicle.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Michael Kelley, David Olson

My Review of Bourne's Auto Center:
I bought a CTS Cadillac from this dealer. Our salesperson was David Olsen. We live in CT and found it worth our while to drive over 2 hours to visit this dealer. When we got to the dealer there was no push to sell from the salesman. We looked at more than one car and they were very happy to furnish us with any info we needed, but didn't stand over us to make us feel pressured in any way. When we did pick out the CTS we wanted, Mike Kelley gave us an incredible deal with our trade in. He also took down a list of things we wanted fixed on the car before we came back to pick it up. When we returned to pick up the car, all the items on the list had been completed and they even drove 2 hours to CT to register the car for us. The finance manager, Shawn Saunders, was awesome and great to talk to, and got us through all the paperwork with no aggravation whatsoever. We also met the owner, Jason Bourne, who was easily available to the customers and very easy to talk to. While we were there they were selling cars to customers from Maine, Rhode Island, Connecticut, and Massachusetts. Their inventory was extensive and all the cars/trucks/suv's were in great shape. This is a definate place for any potential used car buyers to visit. We will absolutely be returning to them when we look to replace our car in 4 years.

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