Justin McCarroll | Page 18

Awesome, to say the least! This is the 2nd time we came to Sam Pack's Five Star Ford in Carrollton. Last year Melanie was very concerned about choosing the RIGHT CAR for us, not This is the 2nd time we came to Sam Pack's Five Star Ford in Carrollton. Last year Melanie was very concerned about choosing the RIGHT CAR for us, not just any car. She did that! We went home with an '08 Ford Fusion & loved it every day we owned it! One year later Melanie contacted us about possibly trading up. We were kinda skeptical because we loved the '08 Fusion so much, & definitely did NOT want higher payments! We decided to just go look, to see what she had in mind. Well, we rolled outta the parking lot that day in a Brand Spanking NEW 2016 Ford Fusion for LOWER PAYMENTS than the '08!!! Thank you Melanie! She got her Manager & Justin in Finance involved & they worked an unbelievable deal for us. (They also gave us grilled hot dogs & Cold drinks while we waited) Thank you Melanie for caring about us & our lives & our happiness!!! We love our NEW car! More

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Been Buying Here For Years! I have been buying Fords here for many years and I have always been impressed with the customer service! Anyone can sell you a car from a dealership b I have been buying Fords here for many years and I have always been impressed with the customer service! Anyone can sell you a car from a dealership but not everyone is willing to go the extra mile when a problem arises. I have purchased cars from David Keen who is a true professional and takes a personal interest in me and my family and Justin McCarroll who ALWAYS goes over and above to help in any way possible! People know me by my first name which shows me they actually care about what they do. I also know Chandler and Raj. They are great as well! Can't go wrong purchasing a vehicle here. I have referred many of my friends and family here and they have always been happy I sent them there. Remember, you can buy a Ford any any dealership, but this one will take care of you! Don't let the construction steer you away! More

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"AMAZING CAR SERVICING AND BUYING PROCESS" I visited this dealership twice within a week. Once for service on my Mustang in which I worked with Kevin Cunningham. I must say, he was very polite, I visited this dealership twice within a week. Once for service on my Mustang in which I worked with Kevin Cunningham. I must say, he was very polite, patient and professional. He went above and beyond to assist me with getting my car serviced while taking my current financial circumstances into consideration. Two days later I came back to have my Mustang appraised for possible trade in which is when I met Oleg. He also was very professional and polite. He took time to show me the used car inventory, and focused only on the cars that I expressed interest in and allowed me to make my own decision without being pressured. Justin was great as well! I was extremely impressed with the amount of time I spent at the dealership purchasing a vehilce on a Saturday! Good Job guys! More

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Quick, thorough, friendly, and superb pricing Melanie jumped on my internet inquiry, quickly found the car I was looking for and responded to me on telephone, text, and email. When I provided comp Melanie jumped on my internet inquiry, quickly found the car I was looking for and responded to me on telephone, text, and email. When I provided competitive pricing, she immediately sought approval from management to meet or beat the price, and had the car waiting for me when I committed to visiting the dealership.. Her attitude throughout the process was professional and customer oriented. Justin was thorough and friendly, but never pushy or overly salesy on the post purchase options. Quickest closing in my car buying history, Justin new how to get paperwork done and therefore make the closing process extremely pleasant. Best car buying experience of my life, and I have purchased 38 vehicles. Five Star, my new Ford dealership of choice! More

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Great People to deal with! My wife and I are repeat costumers of this dealership because the treatment we receive from all... from the salesperson, Eric Collins, to the finance My wife and I are repeat costumers of this dealership because the treatment we receive from all... from the salesperson, Eric Collins, to the finance dept., Justin McCarroll, the service dept., Oscar Jaramillo, to the General Manager Trey Russell, and all the the other wonderful people that work here they have all make my new car buying experience an enjoyable one. And we have got great deals! I will NOT go to any other dealership ever again. I have recommended this dealership to all my family members, my daughter, daughter-in-law, and son have all buy here and got the same great treatment. They sure know how to treat a costumer! More

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These guys are AWESOME! I was a little nervous buying my first brand new car, but Chris and Don made it so easy. They really worked hard to find the perfect car for me. Eve I was a little nervous buying my first brand new car, but Chris and Don made it so easy. They really worked hard to find the perfect car for me. Everyone made the whole process go so smoothly. And I really appreciate them putting up with my crazy dad... he can be a handful sometime. LOL Dad and I had a great experience and we will be life long customers. More

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Return customer Excellent dealership to purchase a new or preowned vehicle. Repeat customer, my salesman as well as Finance dept. made a very enjoyable car buying exp Excellent dealership to purchase a new or preowned vehicle. Repeat customer, my salesman as well as Finance dept. made a very enjoyable car buying experience. More

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Ford Convert My whole family are Toyota people, but I liked the look of the 2015 Ford Focus, and after a month of researching I went in to buy my car. I talked to My whole family are Toyota people, but I liked the look of the 2015 Ford Focus, and after a month of researching I went in to buy my car. I talked to Jared over the phone first, and agreed to buy the car from him after talking to other dealers in the area. He was the only one who sounded like he enjoyed his job over the phone. Jared greeted me immediately as I was walking out of my old car. He was knowledgeable, friendly and has a good sense of humor that made me feel comfortable as I test drove my car. Alexandra (Alex) was very enthusiastic, and explained all the options I could get with my car without being pushy. What impressed me the most was the financing department. I have been on other car buying adventures with other people, and financing always takes 30 minutes to an hour with the financing people trying to pressure you into warranty after warranty, or trying to convince you to lease. Justin showed a clear pricing break down, explained one warranty option that would benefit me the most, and I was out of there in 20 minutes with my new Ford Focus. My experience with this dealership was refreshingly simple and hassle free. More

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Superbly Stellar Service! My recent experience at Sam Pack's Five Star Ford in Carrollton was EXEMPLARY!! As a veteran salesman, business owner, and entrepreneur myself, It ta My recent experience at Sam Pack's Five Star Ford in Carrollton was EXEMPLARY!! As a veteran salesman, business owner, and entrepreneur myself, It takes a lot to impress me. From the first day I inquired about Ford F-150 pricing in September 2013, to the day I drove off the lot in my brand new Platinum in March 2014, and even continuing TODAY.. I have been met with the utmost professionalism and care by this stellar team. I would consider them a network of truly passionate and dedicated worker bees, all striving for the same collective mission in excellence. Not only did my salesman Jack Verver assist me in my very meticulous requests for my new truck, but he was the most patient and helpful in my very long six month buying process. I was in very specific financial boundaries, and he met me exactly where I wanted to be without violating the integrity of service and quality I was asking for. Because I am a GAF certified roofing contractor, I qualified for the X-PLAN pricing, which is a very nice discount. Knowing that he was taking a loss on profit margins with my sale, Jack continued to offer me the "Royal Treatment" and red carpet service. I must have visited their showroom a dozen times browsing options and colors, and test driving several different trucks. I got to know pretty much ALL of the staff at this location and I can say the same thing about every one of them. They all acted like they were individually there to serve me, even though Jack was my official salesman. I am so happy I made the decision to go with Ford for my buying experience. I invested in a $54,000 with some nice rebates and discounts.. and I feel that I have received an incredible deal on everything that has been presented to me thus far. I've been back a few times since then and everyone is always so friendly and welcoming, even offering to wash my new truck when I return. I know many of them by first name now, and consider them my Ford family. WOW Ford.. you've really set the "Golden Standard" of service and salesmanship!! All this and I haven't even mentioned a word about how amazing and technologically advanced my new Ford F-150 Platinum is. This truck is #1 in comfort, style, durability, gas mileage, tow capacity, and engine performance. Bravo! I would highly recommend this dealership to anyone interested in purchasing a new vehicle. They will treat you like family that's for sure!! More

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I bought an F150 from these guys, and the overall experience was excellent. They had what I was looking for, and my salesman Chip was great. He was not a pushy salesman at all, and was very patient experience was excellent. They had what I was looking for, and my salesman Chip was great. He was not a pushy salesman at all, and was very patient and accommodating. Also, Justin in Financing was a pleasure to work with. I have bought other trucks from this dealership in the past and have found the experience to be top notch every time. I purchased a Ford Edge for my wife at Sam Pack's Ford dealership in North Richland Hills last month, and was also very satisfied with my experience over there. I do not know Sam, but he runs a first class organization. I highly recommend his dealerships if you are looking for a new Ford. More

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