Kevin McConnell
Kevin McConnell at Mercedes-Benz of Annapolis
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Kevin McConnell

Service Manager

Mercedes-Benz of Annapolis

1920 Forest Dr.
Annapolis, MD 21401

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5.0
22 Reviews
5.0

22 Reviews

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22 Reviews of Kevin McConnell

November 21, 2023

Dealership Rating
Employee Rating

Customer service is number 1. Thnak you, Alex Clothier, you were right, the break pedal flutter is gone since you replaced the rear breaks. You're the best! More

by Cyberguy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Herron, Brian Fader, Chuck Leyman, Alex Clothier, Steve Nevitte, Ronan Wood, Peter Herman , Bryan Jenkins, Cashier: Vicky, vallies: Nate, Sellio, Parts: Steve, Shop: Rod Bowen, Keith

Dec 01, 2023

Mercedes-Benz of Annapolis responded

Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Annapolis. If you have any further questions, please give us a call. We're always happy to help!

October 13, 2023

Dealership Rating
Employee Rating

Thank you again Alex for outstanding work. Thank your co-workers for all their help. More

by Cyberguy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 16, 2023

Mercedes-Benz of Annapolis responded

Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Annapolis. Safe travels!

August 10, 2023

Dealership Rating
Employee Rating

Alex Clothier is always on step ahead of me. He makes sure I have a loaner and my appointments are scheduled in advance. He always makes sure my vehicle is done quickly and correctly. I can't co More

by Cyberguy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 14, 2023

Mercedes-Benz of Annapolis responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Safe travels!

May 29, 2023

Dealership Rating
Employee Rating

Wonderful service department, I am never disappointed. Thank you for great customer service. Alex you're the best. More

by Cyberguy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 02, 2023

Mercedes-Benz of Annapolis responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.

April 10, 2023

Dealership Rating
Employee Rating

Had a blow out and towed the vehicle overnight on a Friday . It was ready by 11am Saturday next day. Peter provided excellent service! More

by Silas C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 02, 2023

Mercedes-Benz of Annapolis responded

Hello Silas, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Annapolis - Service Center. We hope you continue to choose us for all your automotive needs! Take care!

February 11, 2023

Dealership Rating
Employee Rating

Thank you Alex for great customer service. We appreciate everything you do. Thank you Mercedes-Benz of Annapolis for your commitment to great customer service. More

by Cyberguy
Sales Price Transparency
Recommend Dealer
Yes
Feb 13, 2023

Mercedes-Benz of Annapolis responded

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

Feb 14, 2023

Mercedes-Benz of Annapolis responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

December 09, 2022

Dealership Rating
Employee Rating

Excellent service department. Thank you for great customer service. Alex Clothier, you’re the best. More

by Cyberguy
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Dec 12, 2022

Mercedes-Benz of Annapolis responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Annapolis! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

September 28, 2022

Dealership Rating
Employee Rating

Chuck is an awesome advisor! He goes the extra mile each and every time to get my vehicle in and out. He keeps in contact with me the entire time that my car is in for service. More

by suezq62
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Chuck Leyman

Oct 01, 2022

Mercedes-Benz of Annapolis responded

Hi, thank you for your support! We're happy we could help. We hope to be of service to you again! Take care!

August 20, 2022

Dealership Rating
Employee Rating

Should you buy or service your car at MBA? YES! Thank Alex Clothier for excellent service. More

by Cyberguy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Aug 24, 2022

Mercedes-Benz of Annapolis responded

Cyberguy, your wonderful feedback and rating mean a lot to us. We hope to be of service to you again! Take care!

August 19, 2022

Dealership Rating
Employee Rating

Thanks Chuck, you are awesome! I never knew service could be so easy. Thanks for your help. More

by Cyberguy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Aug 23, 2022

Mercedes-Benz of Annapolis responded

Hi, thank you so much for your positive comments about Mercedes-Benz of Annapolis! If you have any further questions, please give us a call. We're always happy to help! Take care!

Aug 23, 2022

Mercedes-Benz of Annapolis responded

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

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