Kyle Greenberg
Kyle Greenberg at Lombard Ford
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Kyle Greenberg | Page 9

service advisor

Lombard Ford

385 New Hartford Rd
Barkhamsted, CT 06063

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4.6
105 Reviews
4.6

105 Reviews

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105 Reviews of Kyle Greenberg

August 03, 2022

Dealership Rating
Employee Rating

The service advisor Kyle was easy to work with. Service technician Joe did an excellent job locating the source of my intermittent problem and discovered a more serious one in the process. More

by RUSSO_STEVE2000
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Aug 04, 2022

Lombard Ford responded

Sounds like our two guys took good care of you and was able to solve your problem. Sorry to learn you now have a more serious one to contend with. Thank you so much for your business sir.

August 01, 2022

Dealership Rating
Employee Rating

Unfortunately I had to bring my vehicle back three times for the same issue. it appears that the third time was a charm. They did provide a courtesy vehicle each time. More

by jncannone
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Drew Paris

Aug 01, 2022

Lombard Ford responded

Sorry It took 3 times with electrical issues its not always cut and dry especially when we had a parts failure with the new part that was put in.

Aug 01, 2022

jncannone responded

I realize electrical issues are not cut & dry...I was more frustrated with the lack of communications.

Aug 01, 2022

Lombard Ford responded

I will talk with the team about that. Being down people has made things very difficult. Again I do apologize for any inconvenience.

August 01, 2022

Dealership Rating
Employee Rating

For some reason they missed rotating my tires. I had marked my tire with a chalk mark and the tire was not moved. More

by BRZOSKA_JOSEPH_J
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Drew Paris , John Cersoli

Aug 01, 2022

Lombard Ford responded

The tech didn't rotate the tires because he marked that you needed tires at least 2 because they are at 4/32nds which when you replace those 2 they will be the tires that you want in the front and you needed to replace an axle seal.

Aug 02, 2022

BRZOSKA_JOSEPH_J responded

Yet I was told that the tires were fine on the outgoing review.

July 27, 2022

Dealership Rating
Employee Rating

Always a please to deal with and no pressure to purchase additional services. The staff is always friendly and very easy going. I’ve never felt pressured by upselling. More

by Danjohnson211
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Drew Paris , John Cersoli

Jul 27, 2022

Lombard Ford responded

So pleased to hear your impression of our Service Dept. Dan. We value your patronage. Please be sure to let us know immediately if we do any thing you find unprofessional with our services. Thanks. Your friends at Lombard Ford

June 30, 2022

Dealership Rating
Employee Rating

Very professional, helpful and responsive. The team at Lombard Ford is top notch and will go back again. More

by DannyF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Drew Paris , John Cersoli

Jun 30, 2022

Lombard Ford responded

So nice of you to say so Danny. Hope we can always live up to your expectations. See you next time! Your friends at Lombard Ford

June 27, 2022

Dealership Rating
Employee Rating

The best experience every. I would give 20 starts if I could. Very honest people and great customer service. More

by marco18
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jun 27, 2022

Lombard Ford responded

Thank you for allowing us to service your vehicle sir. You're always welcome here. Thank you for your business!. Your friends at Lombard Ford

June 23, 2022

Dealership Rating
Employee Rating

I asked before dropping my vehicle off on a Monday if they were sure it would be done the next weekend was told that the job would only take a few days. I never heard back from the so I called on Thursda More

by CPAYSON1
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Steven Weir, Ed Obrien, Drew Paris, Jeff Weir , John Cersoli, Samantha Doyle, Mark Jones, Alan Katz

Jun 23, 2022

Lombard Ford responded

Your paperwork actually reflects 13.4 hours of work that Ford was willing to pay for. The biggest issue was that it ended up being more then the manifolds which isn't something that we could see until we got in there and then we had to get permission from Ford and more parts which that takes time. Your egr outlet tube was cross threaded so that had to be fixed you had 4 manifold bolts that were broken that had to be drilled out and the threads cleaned up which took more time because if you aren't able to drill them out and save that then you have to replace the head. So we needed extra time and parts to perform the job properly. Tech time used to actually work on your vehicle was 32.2 hours the rest of the time it was down in waiting on parts and approvals from Ford warranty. It was the one and only time we've ever seen your truck and I apologize that it took longer then expected but we want to fix things properly and make sure we follow Ford's policy and procedures so we can get paid something for the work we did. You also tagged a ton of people in your post including one person who has been home since the start of covid with health issues and a couple others who have no idea who you are so I am not sure why you would get them involved and hurt them. Again I due apologize for the amount of time it was here but there are always unforseen things that can arise when you are doing work that involves taking parts off the motor especially on a vehicle that isn't serviced here and has never been seen here.

May 26, 2022

Dealership Rating
Employee Rating

Thought I had a drivetrain leak and called to make an appointment also scheduling some routine maintenance.. Was able to get an appointment in a couple of days. More

by AODUMAIS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: John Cersoli

May 27, 2022

Lombard Ford responded

Glad to hear we could accommodate you in a timely fashion and they you are pleased with the service you received. Thank you for your business. Your friends at Lombard Ford

May 16, 2022

Dealership Rating
Employee Rating

I was charged $122. 14 for an oil change. This was an outrageous price increase for the same exact service that I paid $75.69 at Lombard a year ago. In addition, the ser More

by ralbrecht08
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Drew Paris , John Cersoli

May 16, 2022

Lombard Ford responded

We are sorry that you feel that way but the pricing of oil has jumped up drastically your labor was exactly the same. Unfortunately we don't have control over the pricing on oil.

May 12, 2022

Dealership Rating
Employee Rating

The staff and the service and the expertise is immeasurable and a five out of five !! Kyle and the staff alongside truly showed care and such wisdom about the care of my Ford Escape 2014 titanium More

by Siegel,Keith-author
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Drew Paris , John Cersoli

May 13, 2022

Lombard Ford responded

We are humbled by your kind words Keith. Thank you for taking the time to share your thoughts and thank you for your business. Your friends at Lombard Ford

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