Leah Ruscitti-Smalley

Coming from MKE. I had been combing Autotrader, Carmax, FB Marketplace and BMW dealers for 2 months. I was honestly getting more and more neurotic by the day... Waiti I had been combing Autotrader, Carmax, FB Marketplace and BMW dealers for 2 months. I was honestly getting more and more neurotic by the day... Waiting... FINALLY saw their X5 M sport pop up on Autotrader Thur morning. Leah was kind enough to snap pictures while it was still in detail. Zack, what can I say about Zack except he made the deal happen and hung with me for the 5 hours it took to get into the sales guy (that's what you get when you drive down from Milwaukee to buy a car just hours after it goes on sale, NOT blaming them.) Mike was great with the sale and worked with me as I waffled for days about the warranty that I bought, cancelled and then bought again. Absolutely never felt any pressure and these are very easy people to work with. Drove home with my car that night, slept well. Got up Friday, drove it to work. Loved it. Thanks all, you made buying my 1st BMW a breeze! More

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Whole team here from sales to front office to finance and even the GM is a pleasure to work with. Will, Heather, Leah, Dan are the reason I bought my car from BMW. Thanks for the great work and all what and even the GM is a pleasure to work with. Will, Heather, Leah, Dan are the reason I bought my car from BMW. Thanks for the great work and all what you do to grow your customer base. You are the reason why BMW stand tall as a brand. Thank you!! More

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On a scale of 1-10, this dealership rates 100! !! Unfortunately I had some issues with the car I purchased in 2023, no fault of the dealership. Derek, Alan, Zack, and especially Dan, the general ma !! Unfortunately I had some issues with the car I purchased in 2023, no fault of the dealership. Derek, Alan, Zack, and especially Dan, the general manager, were all phenomenal going far, far beyond my expectations. When Dan says the dealership wants to support, satisfy, and serve the customer, he’s not kidding. I can’t state strongly enough how happy, surprised, and satisfied I am with their persistence, problem solving, and desire to do anything and everything to keep me as a happy customer. There aren’t enough stars to recognize Anderson BMW/Mazda dealership’s customer service. Thank you doesn’t seem enough. More

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Great Experience - Team and Car! The Team is very knowledgeable and professional! Thanks Michelle and Leah for your guidance through the sales process! The Team is very knowledgeable and professional! Thanks Michelle and Leah for your guidance through the sales process! More

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I had a great experience with the team at Mazda Crystal Lake! They were friendly, knowledgeable, and helped to make the purchasing process very simple. I left the dealership in a car that I love that reall Lake! They were friendly, knowledgeable, and helped to make the purchasing process very simple. I left the dealership in a car that I love that really suits my lifestyle. Huge thank you to their awesome team! More

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This is a great dealership. This is my 4th Mazda, and 4h vehicle from this dealership! Mazda should explore a different configuration for their Key Fobs. Buttons on the edge a This is my 4th Mazda, and 4h vehicle from this dealership! Mazda should explore a different configuration for their Key Fobs. Buttons on the edge are often inadvertently pressed. More

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Every staff member we encountered was professional, respectful and knowledgeable. Our salesperson Zach Martin was a pleasure to deal with. We are very happy with our purchase. respectful and knowledgeable. Our salesperson Zach Martin was a pleasure to deal with. We are very happy with our purchase. More

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Zack and the entire team at BMW Crystal Lake were amazing. I have high expectations for customer service and the team here far exceeded my expectations! Great job!! amazing. I have high expectations for customer service and the team here far exceeded my expectations! Great job!! More

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6/10/2024 I have an issue with my car and the dealer refused to help me. refused to help me. More

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Roman Scott is an exceptional salesperson and thoughtful human being. He listened to our needs, concerns and answered all questions quickly. He was great at the follow up needed to take care of a miscommuni human being. He listened to our needs, concerns and answered all questions quickly. He was great at the follow up needed to take care of a miscommunication and was outstanding in getting it resolved. Jim (Sales Mgr) followed up as well to insure we were satisfied. More

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