Logan Rich
Logan Rich at Klaben Chrysler Jeep Dodge Ram
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Logan Rich | Page 4

Service Advisor

Klaben Chrysler Jeep Dodge Ram

1106 West Main Street
Kent, OH 44240

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4.8
63 Reviews
4.8

63 Reviews

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63 Reviews of Logan Rich

February 18, 2024

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Employee Rating

Logan Rich is a phenomenal person. He always takes very good care of us and is true to his word. He calls when he says he will. He keeps us informed every step of the way. He even went More

by MSGLisaCole
Service Price Transparency
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Recommend Dealer
Yes

February 17, 2024

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Always professional and courteous people that go out of their way to make sure the customer is satisfied. More

by rvanderhoff
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Recommend Dealer
Yes

Other Employees Tagged: Joe Hilliard

February 16, 2024

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Klaben takes care of their customers, its as simple as that. Mike has gone above and beyond for me and I am extremely happy with the service I have received. Logan communicated really well with me throu More

by Amb17
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Recommend Dealer
Yes

Other Employees Tagged: Michael Van Hoose

February 09, 2024

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Employee Rating

I cannot believe you guys wanted to charge me to just let me know what was wrong with my back up camera not even fix it. I understand making money but I can’t believe you were gonna charge me just to talk to More

by csalazar
Service Price Transparency
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Recommend Dealer
No
Feb 10, 2024

Klaben Chrysler Jeep Dodge Ram responded

Catherine, Thank you so much for taking the time to fill out our survey and for the honest feedback. The only way we get better is when we have the opportunity to look at ourselves in the mirror and learn from our mistakes. We share your feedback with the team so that they can also learn and adapt. Clearly we didn't do a good job of communicating with you regarding charges and for that I am sorry. I have also shared your positive comments with Logan and the team regarding the time he spent with you and "going above and beyond". I appreciate you taking the time to speak with me regarding your visit! I am happy we were able to come up with a plan to find the issues on your backup camera and get it resolved. Please know that you can reach out to me anytime and that the entire team remains at your service! Jeff Ashley-330.673.3139 ext. 405- jashley@klaben.com

January 13, 2024

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Wonderful, friendly service. Very professional atmosphere. Kind employees. Quick assessment, comfortable waiting area, nice refreshments. More

by amlong21
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Joe Hilliard

January 10, 2024

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Thank you Klaben for meeting my auto needs and at an affordable price. We experienced great care from Tim, who greeted my husband and me with a smile, to the expertise of John Coco, who patiently allow More

by Sellissa4u2
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Timothy Beane , James Arnold, Jennifer Ash, John Coco III

January 02, 2024

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Employee Rating

Joe Hilliard and team were friendly, professional, and took care of everything needed! Will be back! More

by johnrebeck
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Recommend Dealer
Yes

Other Employees Tagged: Joe Hilliard, Michael Van Hoose, Brian Binegar, Jeff Ashley , James Arnold, Amanda Davis

December 27, 2023

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Employee Rating

Courteous employees they keep you informed as they work on your vehicle, and they do what they say. More

by D
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Recommend Dealer
Yes

Other Employees Tagged: Joe Hilliard

December 15, 2023

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Employee Rating

Logan did a great job taking care of us and our jeep. He kept us informed More

by ddagrene
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Recommend Dealer
Yes

December 14, 2023

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Employee Rating

Logan was polite and professional. He kept me up to date on the service as I waited. He explained everything very clearly and made the whole process simple. More

by Ken P
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Recommend Dealer
Yes
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