Lorena Renteria-Hernandez | Page 14
Service Director
Mercedes-Benz of Coral Gables
300 Almeria Avenue
Coral Gables, FL 33134
142 Reviews
Write a ReviewDealership Experience
25 yrs, 4 mos
Languages Spoken
English
Spanish
142 Reviews of Lorena Renteria-Hernandez
December 15, 2015
Gracias a mi vendedor excelente trabajo Mariano Desde mi entrada todos fueron amable pero en especial Mariano que nos vendió con mucho profesionalismo y con mucho conocimiento todo lo que pregunte m Desde mi entrada todos fueron amable pero en especial Mariano que nos vendió con mucho profesionalismo y con mucho conocimiento todo lo que pregunte me lo contesto . Completo todas mis expectativas More
Other Employees Tagged: Mariano Reol
December 12, 2015
Highest Quality Appointment was easy to make and very accomodating to my schedule. Car was ready as promised. Dealer and staff are very customer oriented. I have be Appointment was easy to make and very accomodating to my schedule. Car was ready as promised. Dealer and staff are very customer oriented. I have been with this dealer and my sales person since 2000. They continue to maintain the highest standards in customer service, as well as quality of product and value. More
Other Employees Tagged: Jorge Quevedo
December 05, 2015
Quick and helpful Everything that I asked For was taken into consideration and taken Care. Excellent Communication To inform about the car while in Service. I do rec Everything that I asked For was taken into consideration and taken Care. Excellent Communication To inform about the car while in Service. I do recommend the Service and sales department. More
December 04, 2015
Lorena In Service department she is spectacular. I have being a Mercedes benz costumer for the last seven years, they treat me so well that I feel at home , specially Lorena in Service and Ralf in sa I have being a Mercedes benz costumer for the last seven years, they treat me so well that I feel at home , specially Lorena in Service and Ralf in sale. More
Other Employees Tagged: Ralph Perez
November 20, 2015
Very efficient Scheduled appointment online, service rep had paperwork ready to go when I arrived, vehicle was ready when promised, all washed & vacuumed with a bott Scheduled appointment online, service rep had paperwork ready to go when I arrived, vehicle was ready when promised, all washed & vacuumed with a bottle of water in the console. More
November 18, 2015
Problem identified/ problem solved I was in and out in Less than 2 hours to fix car brake pads, then they gave it a sparkling wash.and had it waiting for me in driveway, Timesaver! I was in and out in Less than 2 hours to fix car brake pads, then they gave it a sparkling wash.and had it waiting for me in driveway, Timesaver! More
November 10, 2015
Always terrific I am always so happy with the exceptional service at Mercedes Benz of Coral Gables. The service manager is so competent. Best by far! Thrilled! I am always so happy with the exceptional service at Mercedes Benz of Coral Gables. The service manager is so competent. Best by far! Thrilled! More
Other Employees Tagged: tommy juan
November 04, 2015
Excellent Customer Service after the Sale Mercedes Benz Of Coral Gables is a out of the box service dealership, that in my experiences, with regular services to my vehicles, I rate them as the Mercedes Benz Of Coral Gables is a out of the box service dealership, that in my experiences, with regular services to my vehicles, I rate them as the excellence in service after the sale. You will really feel their services after , if you have another vehicle, that on other dealership cradle in comfort their clients as they do. Form the ramp entrance , to the entrance door, family greetings and complimentary first class pastries and refreshments. Now they are giving special new vehicles a loaners tha make you feel that you're driving your car , not a rental. Keep it up More
Other Employees Tagged: Frank Portillo, Carlos Pereda, Juan Gonzalez , Ana Gasson, Andy Llanes, Valentin
November 03, 2015
GREAT SERVICE it took them only 15 munutes to get my car and give a loaner. and they took jyst hours to fix mine and give a call to get it back. they saved my time it took them only 15 munutes to get my car and give a loaner. and they took jyst hours to fix mine and give a call to get it back. they saved my time and made my life easier in the problem i had. they returned my car problem solved but also neat and with gas in the tank. my sales rep even helped me on a Sunday. i am very satisfied and grateful. More
Other Employees Tagged: Peter Warwar , Jesus Romero
September 16, 2015
Routine Service Call Took my car in for Service Type A. Service was done properly, Service Manager, Lorena, checked my car to make sure nothing else was wrong. She had m Took my car in for Service Type A. Service was done properly, Service Manager, Lorena, checked my car to make sure nothing else was wrong. She had my service order written up, and my complimentary rental ready before I could get a cup of your delicious coffee. Car was ready when she said it would be. The text notification system works great, I did not have to call. Very good service! More