Matt Hettel | Page 8

bought a car Very clean professional and got me what i wanted. Nice friendly enviroment. Everything went well and was great.i would honestly come back for another Very clean professional and got me what i wanted. Nice friendly enviroment. Everything went well and was great.i would honestly come back for another car. More

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Best car sales experience to date My wife and I just purchased a Sportwagen and were extremely happy with the experience. I initially inquired online about a specific car/trim and shoc My wife and I just purchased a Sportwagen and were extremely happy with the experience. I initially inquired online about a specific car/trim and shockingly, within a few days, BreAnna found exactly what I was looking for! It was great to be able to get quick responses to questions by text or email and when we test drove, she knew EVERYTHING about the car.. we've always had issue with other dealerships' sales people who "had to look things up". It was also nice to get a mother's perspective as we are expecting our first child in a couple months. We've always enjoyed this dealership, I've gotten my past VWs serviced here. We wanted to buy a car here years ago because the staff is so friendly and experts on their product, but the car we were looking for wasn't on the lot. Looks like it worked out this time, though. It was an easy, no pressure, well informed informed sale experience. Thanks, BreAnna!! More

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Very professional and friendly. I think the dealership is well run with a very attentive and professional staff. There were no hassles with my purchase and I am happy. I think the dealership is well run with a very attentive and professional staff. There were no hassles with my purchase and I am happy. More

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Going above and beyond I was in a bind after completing the buyback and another dealership leaving me without a car for three months. I had to start exploring my options and I was in a bind after completing the buyback and another dealership leaving me without a car for three months. I had to start exploring my options and found a car I liked online at this dealership. The next day the internet sales manager called me with information about a similar car that was available. I said I needed to think about it and a while later he called me back to tell me the original car I liked was, in fact, available for purchase. He gave me details about it and I told him I'd be there as soon as Uber could get me there. Instead, he offered to have me picked up! I live clear across town, so this was a great offer. When I got there, I was introduced to BreAnna who is just a gem. She let me take a test drive of the car and we put the wheels in motion, so to speak, on buying my dream car! She was so thorough and explained everything to me during the process. I worked with Alden in finance and before I knew it I was the proud new owner of a 15 GSW TDI SEL!!! I could not have been more happy with how I was treated by everyone at the dealership. I am so incredibly grateful for everyone there getting me into the car I really wanted! THANK YOU!!! Not only that but because my car is a TDI the modification had not been completed yet but I needed the car immediately to leave for a long-planned-for trip early the very next morning. The dealership when above and beyond to get the modification done right away! I was able to drive home with it after all the paperwork was completed. I was so incredibly relieved!! I can't say enough about how the entire dealership sales people worked so hard to get me in the car with a great deal. More

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Great price awesome service Volkswagen of south charlotte is a great place to buy a car. Employees there treat you like a family and are willing to come out of their way to help Volkswagen of south charlotte is a great place to buy a car. Employees there treat you like a family and are willing to come out of their way to help you with the purchase. They're the dealers more focused on meeting your needs rather than profit. After all I feel buying experience is more important in the process of buying a car and I'm definitely delighted to be at this place for buying my car. Wale's help is much appreciated from the start until the finish of car buying process. He definitely goes far and beyond to help in all ways he can. More

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Excellent Experience These guys are very easy and provide excellent customer service. Prior to visiting VW South Charlotte, we had visited two other dealerships in the Ch These guys are very easy and provide excellent customer service. Prior to visiting VW South Charlotte, we had visited two other dealerships in the Charlotte area and were pretty tired of negotiations and the hard sells. We came in to VW South Charlotte on a whim (even though we were looking for a Camry) and were extremely surprised at the friendliness and ease of working with the staff. Our sales guy was Matt Hettel who was more than accommodating and made it very clear that he had our best interests in mind. Car salesmen seem to get a bad reputation (we understood why at other dealerships) and Matt was the complete opposite. We checked out a few cars that first visit and left with absolutely no pressure (and no time wasted). After a friendly follow up with Matt and quick email exchanges (he's very responsive), we came back a day or two later (shortly before they closed for the day) and ended up buying a Passat instead of a Camry. We could not have made a better decision and could not have done it without Matt's help. We had a great experience from the minute we walked in all the way through about a half hour past closing time to finally purchase that car. The finance guy was quick and easy as well (we were in and out of that office in 10 minutes). Regretfully I can't remember his name (I think it was John) but he deserves to be recommended. Finally, I've come back twice for quick servicing (detailing/car wash) and this other guy, Kent McClure, has also provided excellent customer service. Can't recommend this dealership enough. In the past I'd visit multiple dealers for a car and get oil changes/rotations/etc at NTB orJiffy Lube. VW South Charlotte takes care of their customers and I don't expect to be going anywhere else for a long time. More

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Pleasing first time experience. My first time leasing experience was both pleasing and rewarding due to the courtesy and professionalism of the staff at VW of South Charlotte. Matt My first time leasing experience was both pleasing and rewarding due to the courtesy and professionalism of the staff at VW of South Charlotte. Matt Hettel worked hard and effectively at placing me in the vehicle of my choice. More

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Great and honest help! Matt was a fantastic help in working with me on potential deal in a transparent and honest fashion. I would highly recommend him if you're looking for Matt was a fantastic help in working with me on potential deal in a transparent and honest fashion. I would highly recommend him if you're looking for a new VW without all of the BS! More

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My 6th VW First off I love Volkswgen! This dealership is the best I have ever worked with! This is my 6th VW so I know a few Dealerships. Mike P and the First off I love Volkswgen! This dealership is the best I have ever worked with! This is my 6th VW so I know a few Dealerships. Mike P and the 4 other people, all listened to what I wanted and took all the time needed! I highly recommend stopping into VW South Charlotte, even if you're not in the market for a new vehicle. This was a very Pleasant Experience. I also feel like I made new friends. I love my 2016 Passatt 5 stars - exceptional service and a wonderful experience. More

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Great Experience I did a remote purchase from Durham because VW of South Charlotte had the car with the features I wanted in stock. The whole process went exceptional I did a remote purchase from Durham because VW of South Charlotte had the car with the features I wanted in stock. The whole process went exceptionally well. They had their staff drive the car to me in Durham at no extra charge and Matt Hettel the sales associate was a pleasure to deal with. Overall I had a great experience and recommend VW of South Charlotte. More

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