Matthew Hedden | Page 3

Toyota of Scranton responded

Dear TMORNHINEWAY, Thank you for your glowing review and recommendation! We're thrilled to hear that you experienced nothing but the utmost professionalism during your visit to Toyota of Scranton. Providing exceptional service to our customers is our top priority, and we're delighted that we met your expectations. If you or anyone you know is in the market for a new Toyota, we would be honored to assist them as well. Please don't hesitate to reach out if you need anything else in the future. Best regards, The Toyota of Scranton Team

Toyota of Scranton responded

Dear FLO932, Thank you for your kind words and recommendation! We're delighted to hear that you had a positive experience with our team. Providing professional, friendly, and helpful service is our top priority, and we're thrilled that we met your expectations. Should you or anyone you know need assistance with anything in the future, please don't hesitate to reach out. We're always here to help. Warm regards, Sales Team Toyota of Scranton

Toyota of Scranton responded

Dear SMSTANTON1, Thank you for taking the time to share your positive experience with Toyota of Scranton! We greatly appreciate your loyalty and trust in choosing us for your automotive needs. It's fantastic to hear that you found the car you wanted before visiting the dealership and that everyone from sales to finance provided great service. We believe in transparency, and we're pleased to know that our team disclosed any needed repairs before the final signatures, ensuring you were well-informed throughout the process. We are honored to have earned your trust in both buying and selling vehicles. Your repeat business is the greatest compliment, and we're thrilled to be your dealership of choice. Rest assured that we will continue to strive for excellence in providing exceptional customer service. If there's anything more we can assist you with or if you have any feedback to share, please don't hesitate to reach out. We look forward to serving you again when you're in the market to buy or sell. Thank you for being a valued part of the Toyota of Scranton family! Best regards, Sales Team Toyota of Scranton

Toyota of Scranton responded

TIMSCHWARE7, Thank you for taking the time to share your feedback regarding your recent purchase of the 2016 Nissan Rogue from our dealership. We sincerely apologize for any inconvenience you've experienced with the vehicle post-sale. We understand that purchasing an "as-is" vehicle comes with its own set of considerations, and we regret that you've encountered an issue. Please contact our customer service team at 570.702.8776 to discuss your concern. Regards, Toyota of Scranton

Toyota of Scranton responded

KIMMALLICK, Hi there! It's great to hear that you had an easy transaction and a positive experience at Toyota of Scranton. We appreciate your recommendation and are thrilled to know that George and the entire team provided top-notch service, making you feel like family. Our end transaction person is delighted to be recognized for their professionalism and sense of humor. We look forward to welcoming you back in the future, and we'll be sure to pass along your appreciation to Ebram. If you have any further feedback or if there's anything else we can do to enhance your experience, feel free to let us know. Safe travels, and thank you for choosing Toyota of Scranton! Warm regards, Mary Jo Preno Toyota of Scranton

Toyota of Scranton responded

Hi VICKY3, Thank you so much for taking the time to share your positive experience with us! We're delighted to hear that you had a pleasant time at Toyota of Scranton. Our team works hard to maintain a beautiful and clean dealership environment, and it's rewarding to know that it contributed to your positive experience. If you ever have any feedback or suggestions for improvement, feel free to reach out. We appreciate your business and hope to serve you again in the future. Best regards, The Toyota of Scranton Team

Toyota of Scranton responded

Dear BPSTEELERS, Thank you for taking the time to share your positive experience at Toyota of Scranton! We're thrilled to hear that you found exactly what you were looking for, and we appreciate your kind words about Hannah, your salesperson. Our team strives to provide exceptional service, and it's always rewarding to know that our efforts have made a difference. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We value your business and look forward to serving you in the future. Safe travels in your new car! Best regards, Sales Team Toyota of Scranton

Toyota of Scranton responded

MCCSONLINE, We hope this message finds you well. Thank you for taking the time to share your experience with us at Toyota of Scranton. We greatly appreciate your feedback, and we're thrilled to hear that your interaction with our sales and financial teams was positive. Our team takes great pride in providing a professional and accommodating experience to our valued customers. It's fantastic to know that you found our sales team to be professional and that our financial team was able to secure the best rates for you while allowing you to choose the maintenance options that suit your needs. We're also pleased to hear that the explanation of the vehicle operation and options was excellent. We understand that understanding your new vehicle is crucial, and we strive to ensure that our customers feel confident and informed about their purchases. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. Your satisfaction is our priority, and we look forward to serving you in the future. Thank you once again for choosing Toyota of Scranton. We appreciate your trust in us. Best regards, Sales Team Toyota of Scranton

Toyota of Scranton responded

tulaneys2, We're thrilled to know that your overall experience at Toyota of Scranton was a positive one. Your satisfaction is our top priority, and we appreciate your trust in us. If there's anything more we can do for you, please don't hesitate to reach out. Thank you for the 5-star review! Warm regards, Service Team Toyota of Scranton

Toyota of Scranton responded

Dear RONRED4800, Thank you for taking the time to share your feedback. We appreciate your kind words about Matthew and Adam, and we're delighted to hear that they provided great assistance with the information screen. We apologize if the details about your extra warranty were overwhelming. Our goal is to ensure our customers fully understand their warranties and feel confident about their coverage. We understand that information overload can be challenging, and we appreciate your patience. If you have any further questions or would like a more in-depth explanation of your warranty coverage, please don't hesitate to reach out to our service department. We're here to help and ensure you have a clear understanding of your vehicle's protection. Thank you for choosing Toyota of Scranton, and we look forward to serving you in the future. Best regards, The Sales Team Toyota of Scranton