Matthew Reid
Matthew Reid at Volkswagen of Salem

Matthew Reid | Page 3

Merchandising Manager

Volkswagen of Salem

3335 Del Webb Ave NE
Salem, OR 97301

4.2
27 Reviews
4.2

27 Reviews

Write a Review

27 Reviews of Matthew Reid

October 31, 2023

Dealership Rating
Employee Rating

Way better then capital dealer group. Fast easy. No fuss experience. Would some back again. Definitely going to recommend to my friends and family More

by JOE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 02, 2023

Volkswagen of Salem responded

Joe, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Volkswagen of Salem. Best Regards, Gregory Bell Service Manager gbell@lithia.com

October 23, 2023

Dealership Rating
Employee Rating

Excellent service ,prompt , friendly, knowledgeable, they explained each step of the repair process in clear detail. There were no surprises I knew exactly what to expect, because they informed me every step More

by CAPSTUN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 23, 2023

Volkswagen of Salem responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Salem! Best Regards, Gregory Bell Service Manager gbell@lithia.com

September 16, 2023

Dealership Rating
Employee Rating

My car salesman Brendon is a friend of mine and he really did a great job of helping me find exactly what I needed for a new car. Even if I didn’t already know Brendon outside of the dealership, I would have More

by ZACH051993
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joshua Hunsaker, Jesse Reck , Brendon Braff

Sep 20, 2023

Volkswagen of Salem responded

Thank you for leaving us this great review, Zach! I am very happy to hear that Brendon could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Chris Keown | General Sales Manager

September 16, 2023

Dealership Rating
Employee Rating

Super friendly helped me with all of my needs would definitely come back here again More

by DEVINHANDLEBAR1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gregory Bell, Daniel Gonzales

Sep 20, 2023

Volkswagen of Salem responded

Thanks for your perfect review, Devin! We're glad to hear that our team was friendly and helpful! We strive to provide excellent customer service, and I'm glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Gregory Bell | Service Manager

September 15, 2023

Dealership Rating
Employee Rating

Tried to buy a car online. Nobody ever contacted me after multiple attempts. Poor customer service. More

by RBARRAZA1057
Service Price Transparency
Recommend Dealer
No

Other Employees Tagged: Joshua Hunsaker

Sep 21, 2023

Volkswagen of Salem responded

Thank you for reaching out to us, your experience is taken seriously by our entire team. We know our customers’ time is valuable and we understand your point of view. If you are open to giving us another chance to make this right, please contact me so we can discuss the details of your time with us. Sincerely, Chris Keown | General Sales Manager

September 02, 2023

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Employee Rating

I bought my 2012 Tiguan new from another VW dealer. I have taken it to VW of Salem for the past several years for service and have always found everyone to be helpful and pleasant. I now have a more ma More

by Dennis
Service Price Transparency
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gregory Bell, Daniel Gonzales

Sep 08, 2023

Volkswagen of Salem responded

We truly appreciate you taking the time to write about your experience at our service department, Dennis. We want to provide all of our customers with quick and efficient vehicle maintenance, and I know this will be the case for your Tiguan. I'm happy to hear that you can trust us with your vehicle, and we hope you continue to choose us whenever you need your car serviced. Take care! Sincerely, Gregory Bell | Service Manager

July 13, 2022

Dealership Rating
Employee Rating

I received prompt service, with all manor of courtesy. I will look to them when I replace my current vehicle. More

by dgoff1951
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Gregory Bell, Daniel Gonzales

Jul 18, 2022

Volkswagen of Salem responded

Thank you for your wonderful feedback! Sincerely, Joshua Hunsaker | General Manager

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