Michael Bratcher
Michael Bratcher at Sam Pack's Five Star Ford Lewisville
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Michael Bratcher | Page 3

Sales Consultant

Sam Pack's Five Star Ford Lewisville

1144 N Stemmons Fwy
Lewisville, TX 75067

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4.9
105 Reviews

Position: Sales Consultant Experience: 5 Years Awards: Ford Sales Excellence

4.9

105 Reviews

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105 Reviews of Michael Bratcher

March 27, 2023

Dealership Rating
Employee Rating

I drive 35-40 minutes to 5 Star Ford in Lewisville. TX (passing several Ford dealers on my way) to have my F150 limited serviced because I KNOW that Ron Ramano & their techs will ALWAYS do an excellent More

by Jesurber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 28, 2023

Sam Pack's Five Star Ford Lewisville responded

Jesuber, We value the opportunity to help you at Five Star Ford Lewisville. Between visits, we encourage you to contact Ron and our team at 972-221-2900 when vehicle questions arise. Keeping you knowledgeable about your Ford is a priority. Thank you for the kind review! Take Care, Kelly Blackwell, General Manager

March 18, 2023

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Employee Rating

Everyone from sales to service are very professional and go above and beyond to deliver an exceptional customer experience! More

by jose_gonzalez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kameron Sneed , Julie Collins- Service Dept.- 5 stars

Mar 19, 2023

Sam Pack's Five Star Ford Lewisville responded

Hello Jose, Customer experience is a priority at Five Star Ford Lewisville. Whether you need future service or another vehicle, we hope to hear from you at 972-221-2900. Safe travels and thanks for recognizing our staff. Sincerely, Kelly Blackwell, General Manager

March 11, 2023

Dealership Rating
Employee Rating

Sam pack delivers outstanding service as always. Ron Romano was outstanding as our advisor. He kept us informed and always returned calls quickly. We have bought, and had serviced at the dealership More

by candcallen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ron Romano , The head cashier did an outstanding job in quickly correcting an error. Parts people are always knowledgeable and friendly.

Mar 12, 2023

Sam Pack's Five Star Ford Lewisville responded

Candcallen, It is great to hear you found your Five Star Ford Lewisville service experience a good one. Thank you to you and your family for making us your go-to dealership. We will continue to focus on making certain every time you visit you are well taken care of. Let us know when we will have the pleasure to see you again at 972-221-2900. Sincerely, Kelly Blackwell, General Manager

February 28, 2023

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Employee Rating

Best service in town pete york always goes above and beyond. They are always on point. More

by peteyork
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Andrews, Ron Romano, Sue Bowman, Zack Nixon, Zack Perez , Kelly Blackwell, Amos Bowen, Paul Schroeder, Paul Sears

Mar 01, 2023

Sam Pack's Five Star Ford Lewisville responded

Thank you, peteyork, for including so many of the Five Star Ford Lewisville staff in your recognition. Customer focus is a must at our dealership and we appreciate the opportunity to help with your automotive needs. Between visits, we welcome the chance to share our vehicle advice. Reach us any time with care concerns at 972-221-2900. Thanks again for choosing our dealership! Kind Regards, Kelly Blackwell, General Manager

January 21, 2023

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Employee Rating

Best service I ever has the tech did an amazing job. Pete was just great. Management always on point. Just a friendly atmosphere. More

by peteyork
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Andrews, Ron Romano, Kameron Sneed, Zack Nixon, Zack Perez , Jerry Crider, Patsy Dowdy, Paul Schroeder, Paul Sears, Pete york

Jan 22, 2023

Sam Pack's Five Star Ford Lewisville responded

Peteyork, We appreciate knowing your Five Star Ford Lewisville service visit went well. Thank you for endorsing such a long list of our staff. As a team, we are here to help with all of your automotive needs. Reach us with future vehicle concerns at 972-221-2900. Best Regards, Kelly Blackwell, General Manager

January 21, 2023

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Employee Rating

They are friendly and accommodating with people. It is always nice to know that I have a ride to work and back to the dealership. More

by Frankie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Annette Congrove

Jan 21, 2023

Sam Pack's Five Star Ford Lewisville responded

Thank you, Frankie! It is always great to receive a customer's endorsement. We look forward to seeing you at Five Star Ford Lewisville for your future automotive needs. Reach us at 972-221-2900 when we can be of service. Best Regards, Kelly Blackwell, General Manager

January 18, 2023

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Employee Rating

I have only bought vehicles from Misty for the past 10 plus years. I send all my friends and family to her. More

by n.villa01
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Zack Perez , Misty Ervin

Jan 18, 2023

Sam Pack's Five Star Ford Lewisville responded

N.villa01, On behalf of Misty and the entire Five Star Ford Lewisville sales team, thank you for your years of loyalty. Congratulations on your latest purchase. Call us any time you need our Ford advice at 972-221-2900. Helping you completely enjoy your ride is a priority. Best Regards, Kelly Blackwell, General Manager

December 10, 2022

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Employee Rating

The service team does what they can to get things done in a reasonable time. Supply chain issues and back ordered parts makes it hard to get this done in a timely manner, but they make it work. More

by israelcarter.pro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zack Nixon

Dec 11, 2022

Sam Pack's Five Star Ford Lewisville responded

Israelcarter.pro, We appreciate your understanding of the delay with certain parts needed for vehicle repairs. Thank you for recommending the Five Star Ford Lewisville service team. We do our best to help our customers in a timely manner. We look forward to hearing from you again at 972-221-2900. Sincerely, Kelly Blackwell, General Manager

September 29, 2022

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Employee Rating

Ron Romano is the reason I go to this Service Dept. I hope he stays for a long time More

by Michael
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Sep 29, 2022

Sam Pack's Five Star Ford Lewisville responded

Thank you, Michael, for your loyalty to Ron, Michael, and Five Star Ford Lewisville. Whether you are in need of service or another vehicle, we are here for you. Reach us any time at 972-221-2900. Sincerely, Kelly Blackwell, General Manager

September 01, 2022

Dealership Rating
Employee Rating

Great Service always whether it’s buying a vehicle or having my vehicle worked on!! More

by jon.craig22
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Sep 01, 2022

Sam Pack's Five Star Ford Lewisville responded

Thank you for the 5-star rating, Jon! We sincerely appreciate your business at Five Star Ford Lewisville. Let us know when you have questions about your new Ford at 972-221-2900. We are here for you! Take Care, Kelly Blackwell, General Manager

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