Michael Robinson
Michael Robinson at Mercedes-Benz of Boston

Michael Robinson | Page 3

Service Consultant

Mercedes-Benz of Boston

259 McGrath Hwy
Somerville, MA 02143

5.0
138 Reviews
5.0

138 Reviews

Write a Review

138 Reviews of Michael Robinson

November 10, 2023

Dealership Rating
Employee Rating

I bought my car here and always go back for the service even if it isn’t covered! Great customer service, alway friendly and punctual. My car is ready when they say it is and michael in customer service a More

by joellenmargarita
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Nov 10, 2023

Mercedes-Benz of Boston responded

We're so glad to know that you've had consistently great experiences with our team. It's wonderful to see your shout-out for Michael - he'll be delighted! Thanks for continuing to choose Mercedes-Benz of Boston for your service needs!

October 31, 2023

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I worked with Michael Robinson in service development and I had a very good experience. He was professional, courageous and easy to work with. More

by Ataii
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Nov 01, 2023

Mercedes-Benz of Boston responded

Hi Ataii! We're glad to know that you had a positive experience with Michael in our service department at Mercedes-Benz of Boston. Thanks for highlighting his professionalism and easy-going nature!

October 30, 2023

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Albert Berisha is the best service advisor that I dealt with over my 40 years of driving Mercedes cars. Albert sets the gold standard for excellence in service and exceptional personal touch. More

by Saidsignor
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Recommend Dealer
Yes

Other Employees Tagged: Jeff Davis, Albert Berisha, Anthony Dinardi , Julio Carvajal

Nov 01, 2023

Mercedes-Benz of Boston responded

Hi Saidsignor! It's fantastic to know that Albert has set the bar high with his excellent service at Mercedes-Benz of Boston. We appreciate your loyalty and look forward to many more years of serving you!

October 26, 2023

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Employee Rating

Outstanding service provided by this dealership. Mike and Jimmy worked together to rapidly schedule a technician appointment to check out an engine light concern with my car. I highly recommend this More

by Mer1725
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Jimmy Maniatis

Oct 26, 2023

Mercedes-Benz of Boston responded

Thanks so much! We're glad Mike and Jimmy made the visit worthy of five stars! We'll see you next time! - Mercedes-Benz of Boston

Oct 26, 2023

Mer1725 responded

Outstanding service!!

October 25, 2023

Dealership Rating
Employee Rating

My Service Advisor Mike Robinson, the Valet Manager Adilson Santos, the entire Reception Cashier Team, Transportation Driver Joe are exceptional professionals. The personal care for clients and their More

by mecasauls
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adilson Santos

Oct 26, 2023

Mercedes-Benz of Boston responded

We're so glad to know our team at Mercedes-Benz of Boston provided you with an exceptional experience! Your recommendation means a lot to us. Thank you for your kind words and we look forward to serving any future needs!

October 12, 2023

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Employee Rating

Michael is great but the Machines are trash, every time I drop my car off it comes back with another issue or a noise it was not making before.. and the ladies are super nice at the desk.. More

by Areitah Malcom
Service Price Transparency
Workmanship
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Recommend Dealer
No
Oct 13, 2023

Mercedes-Benz of Boston responded

Thank you for the review, Areitah. I'm sorry to hear you're not satisfied with your vehicle. Please don't hesitate to reach out if we can be of further assistance. Respectfully, Albert Berisha - Service Manager - aberisha@herbchambers.com

October 07, 2023

Dealership Rating
Employee Rating

Great experience with Michael. He was professional and ensured our return to the dealership. Thanks More

by Mayneman
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Young kids in service Chase

Oct 09, 2023

Mercedes-Benz of Boston responded

Thank you for the 5-star rating! We're pleased that Michael provided you with great service during your visit. We'll see you next time at Mercedes-Benz of Boston! Have a great ride!

October 06, 2023

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Employee Rating

Everything was done quickly and very well. I got there 2 hours early and they made every effort to accommodate me. Thank you. More

by fdiazb
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Oct 09, 2023

Mercedes-Benz of Boston responded

We're glad to know you had a positive experience at Mercedes-Benz of Boston and that our team was able to accommodate your early arrival. Thanks for the review, we appreciate it!

October 02, 2023

Dealership Rating
Employee Rating

Mercedes Benz of Boston always provides top-notch service. Patrick is always responsive when I call and ensures that my car is serviced in a timely manner. I would also like to give a positive shout More

by Black Stallion
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Patrick Titshaw, Schneider Limose , Addilson

Oct 02, 2023

Mercedes-Benz of Boston responded

We're so glad to know our team at Mercedes-Benz of Boston has been able to provide you with top-notch service! We'll be sure to pass along your positive shout out and kind words. Thanks for choosing us, we look forward to seeing you next time!

September 28, 2023

Dealership Rating
Employee Rating

The service people are extremely professional and courteous yet friendly and quite helpful. Especially Michael Robinson, Jimmy and Schneider. More

by Leslie Arsenault
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Sep 28, 2023

Mercedes-Benz of Boston responded

Hi Leslie! It's great to know our team at Mercedes-Benz of Boston provided you with such a positive experience. We'll pass your compliments on to Michael, Jimmy, and Schneider! Have a great day!

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